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German Field Service Technician

Join our global leading team

Please send CV with indication of the relevant position (country and title) to evelyn.bart@solaredge.com

Job description:

• Provide phone support and email support to customers in his/her region
• Provide onsite support services for training or troubleshooting purposes upon need
• Evaluate customer needs in the areas of service, training and logistics and plan and execute the plan to fulfill them
• Identify product, documentation and other issue impairing customer satisfaction and communicate them to the HQ
• Support as needed other customers in other regions of the world
• Conduct training classes and workshops to train partners and customers
• Assist the sales team in technical marketing and other needs
• Give presentations and marketing support during events and trade shows to support the company’s marketing and sales activities
• Participate in team meetings and collaboratively work with team member, colleagues and consultants to improve solution

Requirements:

• Technician/Practical engineer/Engineer with preference to one of the following areas: Mechanical, Electronic, Computer, or Materials
• Fluent German and English
• Customer oriented, Team Player, excellent communication skills

Advantage:

• Experience in the customers arena including technical customer support, training, customer relationship and operational processes (RMA, Documentation, spares parts management, escalation processes).
• Italian, French and other European languages are advantage