India | SolarEdge

India

India
India

India

    Service

  • Logistics Administrator×

    Responsibilities

    • Coordinate for all logistics operations including import, export and inland movements.
    • Manage spares and sales inventory.
    • Coordinate with warehouse teams for dispatch of materials.
    • Coordinate with customers for return of faulty materials.
    • Coordinate with global logistics team for dispatch of materials.
    • Coordinate with logistics companies for organising dispatch and pickup of materials.
    • Coordinate with customs authorities for timely release of materials.
    • Generate documents for logistics movements.
    • Maintain and update sales and customer records.
    • Maintain logs and records.
    • Work with CRM software’s for operations.
    • Perform timely audit of warehouse and inventory.
    • Vendor management.


    Requirements

    • At least two years of experience in logistics operations.
    • Detailed understanding of customs procedures.
    • Knowledge of documentation requirements for logistics operations.
    • Outstanding verbal and written communications skills in English. Other regional languages is an advantage.
    • Expertise in excel.
    • Ability to work with CRM software’s.
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently.
  • Technical Service Engineer - Tier 1×

    Responsibilities

    • Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
    • Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
    • Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
    • Manage the monitoring database of customer installations.
    • Document all activity in ticketing system  and other database software platforms.
    • Create layouts on the monitoring site at customer’s request
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.

     

    Requirements

    • At least two years of experience in professional customer service and in technical helpline or remote support.
    • Basic understanding of IP network technology.
    • Experience with solar electric products.
    • Exceptional listening and questioning skills.
    • Outstanding written communications skills in English.
    • Ability to multitask in a very fast-paced environment.
    • Experience working for an international organization is preferred.
    • Engineering or technical qualification in electrical and electronics a must.
    • Ability to work in shifts. 
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.

    Please send CV in English with indication of the relevant position (country and title) to Shir.Shargal@solaredge.com