Solaredge is looking for a Technical Service Engineer- Tier 1, for the Service growing team
o Onsite/Offsite Optimizer Troubleshooting
o Onsite/Offsite Inverter Troubleshooting
o Onsite/Offsite Communication Troubleshooting
o Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
o Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
o Document all activity in ticketing system and other database software platforms.
o Create layouts on the monitoring site at customer’s request
o Delivery Tier-1 Technical Support Service to customers in alignment with the SolarEdge Service KPI’s
o Drive Continuous Improvement activities to ensure Tier-1 Technical Support Service is continuously improving and utilizing best practices methodologies, standards and benchmarking performance metrics
Please send your CV to email@example.com