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Australia

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Technical Account Manager

What will you do?

 

  • Will manage on a regional (or S-M account) basis the technical support issues in front of the customer
  • Share with the customer knowledge DB and app-notes to be able to be self-maintained
  • Owns customer satisfaction with SEDG technology
  • Act as “lead” on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives
  • Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline
  • Directly escalate and act as focal point to Marketing, Sales, Support, HQ marketing, HQ R&D, teams
  • Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results
  • Management and direction of internal SE technical resources as needed
  • Customer contact for any special issues and trends in customer territories
  • Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc
  • Receives and translates as appropriate customer suggestions of hardware or software feature changes
  • Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future. Customer contact to discuss product customizations and future developments
  • Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner,
  • Manage process for collection (internal and external) of quality data internally or presented to the customer
  • Will manage a residential account (or L account). 1MW or more
  • Will work directly with HQ teams in leading all service activities of the account


Requirements:

 

  • 5+ years of field technical service in solar industry
  • Knowledge of industry and experience managing accounts
  • Extensive travel and customer facing activities required
  • Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes
  • Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer
  • Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities
  • Proven ability to deliver high level of customer service and a strong technical aptitude
  • Excellent report-writing and data analytical skills. Strong project management skills
  • Strong analytical and problem-solving abilities and critical thinking with a solutions-oriented outlook is requirement in often fast paced and dynamic cross functional team environment
  • Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set
  • Ability to work with large scale accounts or territories
  • Ability to travel – estimate once every 2 months for a few days
  • Able to provide internal training to T1 staff and to compile / prepare such material for internal training

 

 

Please send CVs to solaredge.DB.62C@applynow.io