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Australia

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Customer Care Specialist

What will you be doing?

  • Customer support interface; admin, logistical and general support
  • Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
  • Reports and manage designated accounts
  • Owns customer satisfaction with SEDG technology
  • Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
  • Host service calls with customers as needed
  • Perform account service level analytics to help maintain service levels and align priorities and strategies.
  • Resolve service escalations in the shortest amount of time and most efficiently and effectively
  • Directly escalate and act as focal point to, Support, teams.
  • Ensure company resources can deliver to customer requirements and follow-through on commitments.
  • Act as a customer service advocate to deliver required results.
  • Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
  • Responsible for building service relationship at the customer site
     

Requirements:

  • 2+ years of experience in a support roles
  • Experience with customer relations (call center or inside accounts management)
  • Experience with CRM systems and general software tools
  • Strong communication skills
  • Customer focused
  • Persuasiveness
  • Flexibility
  • Technical orientated
  • Local customer language and English knowhow mandatory

 

Please send CV in English to solaredge.DB.62F@applynow.io