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Technical Customer Service Representative with Italian

SolarEdge is a global leader in smart energy technology. By leveraging world-class engineering capabilities and with a relentless focus on innovation, SolarEdge creates smart energy solutions that power our lives and drive future progress.

The company's broad range of products encompasses an intelligent inverter, storage systems and a revolutionary EV charger. We are changing the way electricity is being produced and consumed around the world. 

Currently we are on the lookout for a talented and energetic Customer Service Representative to join our team. The team plays a major part in providing the first line of support to SolarEdge's customers around the globe. 

 

What you'll be doing:

  • You will be the initial point of contact for customers  regarding technical matters, providing support or escalations if needed
  • You will respond to phone calls, emails and chats in a fast and service oriented manner, by explaining and resolving technical issues
  • You’ll provide technical support, troubleshooting and diagnostics of SolarEdge's products (inverters, optimizers, monitoring portal etc.)

 

What you’ll need to be successful in this role:

  • An educational background or relevant experience in the Electrical Engineering or similar industry
  • Be a fast learner 
  • Be a true team player
  • Be able to maintain great working relationships with customers, peers and managers
  • Be a multitasker in a very fast-paced environment
  • Fluency in Italian and English
  • Good computer literacy

 

In addition, it’ll be great, but it’s not required, if:

  • You have experience with Photovoltaic systems

 

Why joining SolarEdge?

  • An opportunity to join a growing market and a leading professional service team in a dynamic, youthful and friendly atmosphere.
  • Great work location, right next to Mladost 1 Metro station 
  • Learning and career development opportunities
  • Excellent compensation package

 


Please send CV in English with indication of the relevant position to Elena.Shumanova@solaredge.com