Responsibilities:
- Point of contact for sales and direct customers for product-related questions (PV systems, batteries)
- Creating string designs for residential and commercial systems.
- Handling design and technical questions
- Handling questions about the monitoring portal
- Provide training and explanations on how to use the SolarEdge design tool, setapp, site mapper
- Follow-up projects, during all phases of the installation, from design/ installation / commissioning/ and checking systems functionality after commissioning to ensure correct operation (remotely or on location).
- Coordinate site visits for technical support during the installation phase and system commissioning, including: - Explanation and training on how to mount SolarEdge inverters and optimizers. - Explanation and training of the SolarEdge technology on location.
- Become a technical expert in the field of SolarEdge products, problem solving and the commissioning process.
- Maintaining the level of knowledge of all updates, changes, problems and solutions of the residential and commercial product range.
- Advising installers regarding the AC and DC installation associated with PV systems.
- Conduct customer training via online tools or on-site support at the customer's site
- Updating and revision of technical documentation, grid connection rules and requirements in different EU countries (CCE and Nordics especially)
- Collaboration in product and market-related competitor analyses
Requirements:
- Strong interpersonal / communication skills
- Strong technical background in both Hardware and Software
- Ability to learn quickly and independently
- Self-motivated with the ability to perform multiple assignments
- Critical thinker
- Able to work independently throughout the organization and with customers
- Team player
- Fluent in reading, writing and speaking in English, Czech-Slovak or any other language from CEE/Nordic countries as advantage
- Experience in both residential/ (large) commercial systems is a pre
- Being able to independently elaborate and advise the AC and DC part of large/residential solar systems
- Experience with MS Office (Excel and PowerPoint)
- Experience with Autocad
- Knowledge of Modbus interfaces and Modbus programming skills – a plus!
- Willingness to travel
- Home office based
Please send your CV in English to luciana.coin@solaredge.com