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Technical Service Engineer – Tier 2

Job Description

SolarEdge is a global leader in smart energy solutions for commercial and home roof systems that power our lives and drive the progress of the future. With world-class engineering and global experience, SolarEdge has developed a smart inverter solution that has revolutionized the profitability and efficiency of power generation and management in photovoltaic systems.

With millions of systems installed in 133 countries, SolarEdge is now the world's top-selling inverter manufacturer. SolarEdge's extensive product offering addresses a wide range of energy market segments, including home PV systems, commercial and large-scale facilities, electric vehicle charging solutions, battery storage and backup solutions, smart energy, grid services and virtual power plants.

For our service team we are looking for committed, friendly and technology-enthusiastic reinforcement. If you enjoy dealing with people, are highly motivated and a real team player, then this position is just right for you!

 

Your tasks

Processing of Tier1 escalated calls, chats and emails from customers and contractors

  • Onsite/offsite analysis and troubleshooting of, among other things, optimizer, inverters, EV chargers, battery systems or Smart Energy solutions as well as complex communication processes
  • Update the knowledge base used by other technical support staff with new troubleshooting information
  • You document, process, monitor and coordinate your inquiries (in the support tool, CRM)
  • You check and authorize replacement deliveries in cooperation with involved departments
  • You will work closely with Technical Support – Tier 3 and R&D
  • You take on tasks in our Buddy System and support our Tier 1 colleagues

 

Your profile

Committed and responsible personality with completed, subject-specific degree or comparable qualification (professional experience in service, customer service or maintenance are an advantage)

  • You have a high affinity for photovoltaics – an advantage
  • You are communicative and like to make phone calls and master the rules of e-mail communication
  • You speak confidently and situationally, but always friendly with customers, employees and partners
  • You have mastered all common Microsoft Office products and can use them safely
  • You have a good command of both German and English

 

We offer you

An independent, demanding as well as varied activity

  • qualified induction and support in our Buddy System
  • a detailed introduction to our products
  • a high degree of responsibility and independent work
  • adequate pay and good social services
  • Numerous further education measures/training courses
  • a highly motivated team and a very colloquially environment
  • Possibilities to work from home (optional)