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Field Service Engineer
Job Description
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
**Based in Bangalore**
What will you be doing?
- Provide telephonic support and email support to customers.
- Provide onsite support services.
- Replacing PCB in products.
- Remote troubleshooting of solar inverter and monitoring products.
- Work with regional sales team for technical consultation.
- Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
- Manage the monitoring database of customer installations.
- Work with customer support software.
- Coordinate with logistics team to handle product movement.
- Maintain spare stock and inventory.
Requirements:
- Engineering or technical qualification in electrical and electronics a must.
- Experience in field support or handling products is necessary.
- Experience with Photovoltaic systems- an advantage.
- Customer oriented with excellent communication skills.
- English, speaking and writing is necessary.
- Ability to speak other regional languages – an advantage.
- Willingness for travel.
- Self-starter and quick learner.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers.
- Ability to multitask in a very fast-paced environment.