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India

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Field Service Engineer- Ahmedabad, Gujarat

What will you be doing?

  • Regional resource for issues resolution over the phone with qualified personnel when on site
  • Train, assist and supporting system troubleshooting and details with SolarEdge products at field and field problems resolution
  • Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
  • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
  • Assist/approve commissioning of residential or commercial Solar Systems and provide final commissioning report
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
  • Manage the configuration database of customer installations/sites for products performance reporting, replacements or troubleshooting purposes
  • Advise customers concerning equipment operation, maintenance, or programming
  • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
  • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM.


Requirements:

  • 3+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
  • Valid driver license
  • Travelling to sites, predominately intra-state, but also nationally
  • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
  • Self-contained and self-organized working style


Please send your updated CV in English to solaredge.35.728@applynow.io