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India

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Global Customer Care Specialist- Bangalore

What will you be doing?

  • Answer inbound calls and e-mails from customers and help them troubleshoot resolve customer complaints.
  • Provide updates to knowledge database used by other technical support representatives with new troubleshooting information.
  • Remote troubleshooting of solar inverter and monitoring products.
  • Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
  • Manage the monitoring database of customer installations.
  • Document all activity in database and software platforms.
  • Create layouts on the monitoring site at customer’s request.
  • Manage spares inventory.
  • Create custom reports.


Requirements:

  • Ability to work from our offices in Bangalore
  • Engineering or technical qualification in electrical and electronics a must.
  • At least two years of experience in professional customer service and in technical helpline or remote support.
  • Basic understanding of IP network technology would be advantageous.
  • Experience with solar electric products.
  • Exceptional listening and questioning skills.
  • Outstanding verbal and written communications skills in English. Other regional languages is an advantage.
  • Ability to multitask in a very fast-paced environment.
  • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
  • General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently while on the phone with a caller.

 

Please send CVs in English to solaredge.45.723@applynow.io