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Technical Service Engineer - Tier 4
Job Description
SolarEdge is a top global leader in smart energy technology. The company's broad range of products encompasses intelligent inverter and storage systems, revolutionary EV charger, smart energy management solutions and more.
The Integration group specializes in integrating all SolarEdge system to make our product to be the most intelligent, sophisticated and reliable in the Energy market.
As a Tier 4 Engineer you’ve the opportunity to troubleshoot and resolve the most difficult and complicated issues. This position will work in the R&D. The Tier 4 Engineer will investigate and deliver solutions on global issues to the support organization
The position is located in Herzeliya
What you will be doing:
- Investigate Technical Support issues being escalated from Tier 3 support
- Work with R&D on critical field issues investigation and debug
- Work on debug process of multidisciplinary systems that include Linux embedded, Micro controllers, Cloud based monitoring system and SMPS (switch mode power supply) HW
- Provide product training for the support organization
- Responsible for escalating technical issues that could not be resolved by Tier 3 Engineers, Product Development and Software Development
- Work continuously to increase Support Engineers product knowledge by reviewing escalated cases
Requirements:
- The ideal candidate will have a degree in Electrical Engineering
- Experience utilizing debugging tools and lab simulations to analyze problems and identify solutions
- Basic knowledge in SMPS (switch mode power supply), AC/DC and DC/DC converters
- Ability to logically troubleshoot software issues to determine the root cause and present suggested work-around and solutions
- Ability to investigate, analyze and understand complicated system issues
- 2-3 years of experience in Support Tier3 or Integration positions
Other skills:
- Ability to demonstrate strong analytical and problem solving skills
- Excellent written communication and verbal skills, as well as strong listening skills
- Ability to handle multiple priorities
- Must speak fluent English
- Perform in an effective and timely manner all the tasks required
- Exhibit above average reasoning ability by clearly defining problems, analyzing data, establishing facts and drawing valid conclusions