SolarEdge | Open Positions in SolarEdge Israel | See Details
Close mobile menu

Israel

Careers hero banner
Careers hero banner
Global Service Center Manager - Relocation

Job Description

SolarEdge is a top global leader in smart energy technology. The company's broad range of products encompasses intelligent inverter and storage systems, revolutionary EV chargers, smart energy management solutions, and more. 

**Relocation to Bulgaria**

As the Global Service Center Manager you will play a key role in SolarEdge success by establishing and leading best in class technical service organization. You will lead a large multi-language, highly technical and volume intense tech center, while contentiously initiate, promote and execute service excellence activities to improve customers satisfaction together with regional managers and global HQ.

Responsibilities:

  • Manage daily operations of a multi-language, technical service Center, including sourcing equipment, effective resource planning and implementing Service Center strategies and operations.
  • Build and lead a high performance Service team to increase customer satisfaction and loyalty and establish Service as a unique selling proposition for SolarEdge.
  • Effectively plan human resources to maximize productivity of the center.
  • Set and meet performance targets for defined Service Center KPI´s / SLA`s.
  • Collaborate with supervisors, Team leaders, agents and customers to maximize service quality.
  • Monitor operations, manage system and process improvement and quality assurance programs;
  • Review agent`s performance, identify training needs and define training sessions.
  • Proactively initiate and lead operational improvements projects in the service center.
  • Establish motivating organizational culture and constantly increase employee satisfaction and ensure development of the global Service Center.
  • Provide regular, constructive and relevant feedback to senior management;
  • Constantly enhance operational excellence towards SEDG`s customers.
  • Ensure a safe working environment.
  • Build strong, motivated, encouraged and loyal tech center organization.

Education:

  • Master- or Bachelor degree in electrical engineering or equivalent in depth technical expertise.

Experience:

  • Minimum of 10 years working experience in international Service & Support organizations, preferably in the PV sector or related industries.
  • Minimum of 5 years managerial experience in a technical Service Center, managing a minimum of 50 1st level Support Engineers.
  • Proven track record in Service operations, process- and productivity improvements and cost control.

Skills:

  • Customer focused.
  • Analytical, strong in execution, strong communication skills.
  • leadership skills, motivating, promotes trust and teamwork.
  • Fluent English.
  • Other languages: Bulgarian advantage.