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Israel

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Field Service Engineer

Job Description

What will you be doing:

  • Providing technical on-site customer support for SolarEdge installed equipment and systems
  • Provide remote support via telephone as required for SolarEdge installed equipment and systems
  • Utilization of the SolarEdge CRM system for case reporting and closure
  • Providing technical (& advanced) trainings to installers, EPC companies and system owners
  • Travel to sites to address the following types of issues:
  • Fixing/replacing/installing:

   o   Inverters

   o   Internal cards

   o   Optimizers

   o   Communication

   o   SE accessories (CCG/sensors/meters/etc.)

  • Perform necessary inventory counts
  • Support logistics as necessary for shipment issues relating to RMA activities
  • Assist in the management service partner network within the territory
  •  

Requirements:

  • Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
  • Professional Qualifications:

   o   Minimum 2 years in a field service/support role

   o   Experience with photovoltaic systems an advantage

   o   A distinct customer service focus.

   o   Excellent interpersonal verbal and written communication skills.

   o   Fluent in English and local language – both written and spoken

   o   Experience working for an international organization is preferred. 

  • Personal Characteristics:

   o   A hungry go-getter with a strong can-do and hands-on attitude. 

   o   Technical savvy

   o   An energetic, highly motivated and driven manager person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company

   o   Team Player!