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Production IT Engineer

Job Description

SolarEdge is a top global leader, manufacturing smart energy solutions. The company's broad range of products encompasses intelligent inverter and storage systems and revolutionary EV charger; by doing that, we are changing the way Electricity is being produced and consumed around the world.

What will you be doing

  • First Tier of support for office users and production needs, responding to general IT requests.
  • Fixing hardware, software, and networking issues
  • Primary support line for production line equipment (IT side)
  • Ensuring all system are operational and backed up
  • Document changes within the layout
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements:

  • Fluent in English
  • Previous experience in manufacturing environment – an advantage
  • Great communication skills, a team player
  • Great troubleshooting skills
  • Good knowledge of computer hardware and Windows OS’s; Linux – an advantage
  • Basic knowledge of LAN topologies
  • Ability to project management.
  • Knowledge of Backup software – Acronis
  • Basic knowledge of networking: Cisco switches and Fortigate firewalls