SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
We are looking for a Field Service Engineer to join our team in Italy in the area of Rome
What will you be doing?
Resolve issues over the phone with qualified personnel when on-site;
Replace or assist in replacing SolarEdge products at the field;
Propose alternative system designs to achieve better functionality of the system;
Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and SE accessories (CCG, sensors, metes, etc)
Assist in commissioning of residential or commercial Solar Systems;
Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
Manage the monitoring database of customer installations
Run training sessions with SolarEdge customers
Advise customers concerning equipment operation, maintenance, or programming;
Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-site;
Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role
Valid driver license
Traveling to sites within Italy, but also international travel may be required
Self-contained and self-organized working style
Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
Self-starter and quick learner
Customer-oriented with excellent communication skills
Ability to multitask in a very fast-paced environment
Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers, and managers:
Excellent interpersonal verbal and written communication skills.
Fluent in English and local language – both written and spoken