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Netherlands
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Field Service Engineer×
Given our significant growth across the residential and commercial solar sectors, SolarEdge is now looking to engage a full time Field Service Engineer in our Netherlands office to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment.
What will you be doing?- Resolve issues over the phone with qualified personnel when on site;
- Replace or assist in replacing SolarEdge products at field;
- Propose alternative system designs to achieve better functionality of the system;
- Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
- Assist in commissioning of residential or commercial Solar Systems;
- Ensure that all qualifications remain up to date. These included. Driver’s license, certificates for tools;
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the monitoring database of customer installations
- Run training sessions with SolarEdge customers
- Advise customers concerning equipment operation, maintenance, or programming;
- Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
Requirements:- Electrical degree
- 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
- Valid driver license
- Travelling to sites, predominately intra-state, but also nationally Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
- Self-contained and self-organized working style
- Working at heights license
- Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
- Self-starter and quick learner
- Customer oriented with excellent communication skills
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
- Ability to multitask in a very fast-paced environment
- Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
Please send your updated CV in English to luciana.coin@solaredge.com
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Technical Service Engineer - Tier 2×
What will you be doing?
- Providing second line customer support over CRM and phone
- Provide technical support and analyses for selected accounts
- Conduct site and account analyses for technical escalations
- Work closely with account managers to improve service levels for selected accounts
- Work closely with Technical level 3 local and within Head-Quarters and with Quality manager to resolve technical escalations
- Collecting data for new HW/SW or technical issues and provide technical input for FA
- Provide detail technical information (clear order) on escalated cases to Field service (for technical cases)
- Assist in logistical activities to resolve site issues on site
- Provide the correct part numbers to replace
- Managing and providing customer / account trainings
- Provide technical assistance to Technical level 1
Requirements- Technical engineering background
- Electrical degree (MBO ++ / HBO)
- AC knowledge is a must
- Working experience as 2nd level engineer in a technical environment- minimum of 2 years
- PV business experience: advantage
- Strong problem solving skills
- Communication skills
- IT knowledge
- Profound & solid technical knowledge
- Dutch native speaker, English verbal and written is a must
Please send your updated CV to luciana.coin@solaredge.com
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Field Service Engineer - Team Lead×
What will you be doing?
- Manage field service team to provide optimum customer services. Assist in goal setting, skill enhancement and performance reviews activities for field service staffs.
- Provide support and guidance to service staff to ensure timely and high quality of the field services.
- Address customer enquiries, resolve issues and obtain customer feedbacks proactively.
- Maintain positive and healthy relationship with various teams to ensure customer service effectiveness.
- Supports the field service coordinators in resource identification and planning.
- First Talking partner for Field service topics. Contributes to definition and execution of Field Service strategy in the region.
- Ensures that all FSE´s have the appropriate safety knowledge and tools to work on site, and appropriate technical knowledge on Solaredge products (technical and process training) and appropriate equipment to go on site.
- Supervise and coordinates the field Service communication (knowledge, issues,..) between and from FSE´s and coordinators.
- Defines together with Q manager the appropriate training content for Service partners and FSE´s.
- Organizes the recurrent Service partners trainings/certifications and ensures that all technicians are properly trained.
- Talking partner of customers/Partners for questions related to field service activities.
- Communicates on regular basis with other FSE Team Leaders in other countries.
- Provide relevant KPI’s and drive process improvements to and with the field service team and to management.
- Ensures early product issue feedback to the HQ once detected onsite.
Requirements:- Technical engineering background
- Technical management- minimum 2 years or
- Technical coordinator – minimal 5 years
- PV industry- advantage
- Leadership experience
- Willingness for national and international travel.
- Communication skills
- Flexibility
- Self-contained and self-organized working style
- Analytic skills
- Profound technical knowledge
Please send your CV in English to Luciana.coin@solaredge.com -
Project Engineer×
Responsibilities:
- Creating string designs for residential and commercial systems.
- Handling design and technical questions
- Handling questions about the monitoring portal
- Provide training and explanations on how to use the SolarEdge design tool, setapp, site mapper
- Follow-up projects, during all phases of the installation, from design/ installation / commissioning/ and checking systems functionality after commissioning to ensure correct operation (remotely or on location).
- Coordinate site visits for technical support during the installation phase and system commissioning, including: - Explanation and training on how to mount SolarEdge inverters and optimizers. - Explanation and training of the SolarEdge technology on location.
- Become a technical expert in the field of SolarEdge products, problem solving and the commissioning process.
- Maintaining the level of knowledge of all updates, changes, problems and solutions of the residential and commercial product range.
- Advising installers regarding the AC and DC installation associated with PV systems.
Requirements:
- Strong interpersonal / communication skills
- Be able to easily adapt when tasks change and in changing working conditions
- Ability to learn quickly and independently
- Self-motivated with the ability to perform multiple assignments
- Technically competent
- Critical thinker
- Able to work independently throughout the organization and with customers
- Build (customer) relationships
- Team player
- Hand on/ take ownership mentality
- Fluent in English and Dutch
- Completed electrical engineering training at MBO level (MTS)
- Experience in both residential/ (large) commercial systems is a pre
- Being able to independently elaborate and advise the AC and DC part of large solar systems
- Having knowledge and maintenance of NEN1010 regarding AC and DC installations
- Experience with MS Office (like Excel and Powerpoint)
- Experience with Autocad
- Have or are willing to obtain a VCA certificate
Please send CV in English with indication of the relevant position (country and title) to luciana.coin@solaredge.com