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Product Manager - Inverters×
Job Description
SolarEdge is a top global leader in smart energy technology. SolarEdge's broad range of products encompasses intelligent & efficient conversion systems, EV chargers, smart energy solutions, monitoring platform and more.
The product department in SolarEdge is responsible for overseeing the development of all new products. The team is in charge of implementing strategy, roadmap, and feature definitions for all of SolarEdge's product lines, hardware and software, throughout the entire product life cycle.
We are seeking a self-motivated and a problem-solver product manager to join our growing team and lead our residential inverters solutions, both in EU and globally. As a product manager at SolarEdge’s dynamic environment, you will be generating product requirements by identifying potential opportunities and conducting market research and analyses.
You will own the product definition, introduction to the market and product lifecycle. You will in-directly manage activities across multiple teams including R&D, engineering, operation, sales and support.
What will you be doing:
- Establish the product vision, strategy, and roadmap for our marketplace
- Define, prioritize and communicate product requirements and features for current/future products
- Analyze market trends and competitive landscape, using both internal SolarEdge resources as well available marketing collateral, to drive new offerings
- Drive successful programs through ensuring organizational alignment and definition of relevant, meaningful product requirements
- Develop deep knowledge of issues and perspective key decisions with the executive team
- Responsible for maintaining the product’s roadmap presentation as well as highlight the product advantages and benefits in both internal and external presentations
- Create product MRDs, PRDs, system and technical requirements for new products
- Support the development of technical materials such as manuals, product presentations, training's to communicate product advantages and benefits etc
- Identify and resolve problems on time and gather information to conduct data-driven decisions and find potential alternative solutions
- Support various customer-facing departments including sales, support, and technical marketing
Requirements:
- B.Sc in Electrical Engineering or Computer Science – must
- Understanding the solar inverter system – must
- MBA – advantage
- Understanding of Energy management System (EMS) applications
- Knowledge in hardware, embedded firmware and mechanical systems in the renewable space
- Self-learning individual who reads constantly and loves to pass on their knowledge to others
- 5+ years of product management experience
- Proven experience building organized, detail-oriented requirements and project plans, and managing changing project requirements in a dynamic environment
- Excellent communication skills including verbal, written, white-boarding and presentation
- Strong analytical and problem solving skills
- Excellent English - Highly articulate and clear in both speaking and writing
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Inside Sales Representative×
Job Description
Ben jij communicatief en commercieel sterk en heb jij klant en service hoog in het vaandel staan? Heb jij een grote overtuigingskracht en een motivatie om je succes te behalen? Dan zijn we op zoek naar jou voor de functie van Inside Sales Medewerker.
Als Inside Sales Medewerker ben je targetdriven op commercieel gebied. Om in deze rol succesvol te zijn heb jij relevante werkervaring in een vergelijkbare rol in de solar branche (bijvoorbeeld callagent, telefonische verkopen of customer service). Denken in mogelijkheden en kansen behoort tot jouw natuur.
Verder zijn de volgende competenties op jou van toepassing: verantwoordelijkheid, creativiteit, communicatief sterk, overtuigingskracht, klantgericht, luisteren, structuur, commercieel sterk, winnaarsmentaliteit, flexibel en stressbestendig. Als persoon ben jij energiek, leergierig, enthousiast en houd je van dynamiek.
Functie omschrijving
- Het pro-actief telefonisch benaderen van je klanten met daarbij als doel de tevredenheid bij deze klanten te vergroten
- Het voeren van kwalitatief hoogwaardige gesprekken met je klanten en weet hiermee tastbaar commercieel resultaat te boeken
- De wensen en verwachtingen van klanten vertalen naar commerciële kansen
- Het genereren en contacteren van nieuwe leads/prospects
- Het verzamelen en analyseren van marktinformatie en deze delen met het sales team
- Diverse activiteiten aangaande relatiebeheer
- Creatief meedenken in de marketing uitingen bij je klant – bijvoorbeeld showrooms
- Het geven van online product sessies en/of trainingen
Functie-eisen
- Relevante commerciële ervaring (bijvoorbeeld callagent, telefonische verkopen of customer service)
- Was/ben je werkzaam in de solar branche? Dan heb je bij ons al een plusje
- MBO/HBO denk- en werkniveau
- Het vermogen om nieuwe accounts te identificeren en te overtuigen, terwijl bestaande relaties worden behouden
- Je kan effectief functioneren in een ondernemende, complexe en snel groeiende omgeving
- Uitstekende mondelinge en schriftelijke communicatievaardigheden in de Nederlandse en Engelse taal
- Je bent klant- en resultaatgericht
- Het werken met een CRM systeem is voor jou geen uitdaging
- Woonachtig in de regio Utrecht
Are you communicative and commercially strong and do you consider customer and service to be of paramount importance? Do you have great persuasiveness and motivation to achieve your success? Then we are looking for you for the position of Inside Sales Representative.
As an Inside Sales Representative, you are target-driven in the commercial field. To be successful in this role, you have relevant work experience in a comparable role in the solar industry (for example call agent, telephone sales, or customer service). Thinking about possibilities and opportunities is part of your nature.
The following competencies also apply to you: responsibility, creativity, strong communication skills, persuasiveness, customer-oriented, listening, structure, commercially strong, winning mentality, flexible and resistant to stress. As a person, you are energetic, eager to learn, enthusiastic and you like dynamics.
What will you be doing:
- Pro-actively approaching your customers by telephone with the aim of increasing customer satisfaction
- Conducting high-quality conversations with your customers and knowing how to achieve tangible commercial results
- Translate the wishes and expectations of customers into commercial opportunities
- Generating and contacting new leads/prospects
- Collecting and analyzing market information and sharing it with the sales team
- Various activities related to relationship management
- Creative thinking along with your customer's marketing expressions - for example, showrooms
- Giving online product sessions and/or training courses
Requirements
- Relevant commercial experience (e.g. call agent, telephone sales, or customer service)
- Were/are you working in the solar industry? Then you already have a plus with us
- MBO/HBO thinking and working level
- The ability to identify and persuade new accounts while preserving existing relationships
- You can function effectively in an entrepreneurial, complex, and fast-growing environment
- Excellent oral and written communication skills in Dutch and English
- You are customer and result-oriented
- Working with a CRM system is not a challenge for you
- Living in the Utrecht region
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Technical Service Engineer - Tier 2×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
Solaredge is seeking a Technical Service Engineer – Tier 2 to join our amazing Netherland team. If you are passionate about customer care and love helping them diagnose and solve technical issues, this position is perfect for you
What will you be doing?
- Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
- Engage in the monitoring and troubleshooting support, supervision, and coordination of customers Solar Power Plants.
- Management of general daily on-site issues, reporting, and site work deliverables to the Service Manager & Sales Manager
- Planning and preparation of site work, managing and updating these internally and to the customers
- Provide on-site, online, phone, chat, or email support to customers when needed.
- Evaluate customer needs with the support manager in the areas of service, training, logistics, and planning and execute the plan to fulfill them
- Identify product, documentation, and other issues impairing customer satisfaction and work with the HQ to improve them.
- Assist the sales team in technical areas and other needs to close deals
- Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms.
- Work proactively to help branch office meet company’s KPI’s.
- Select, collect and analyze site data to identify HW/SW issues
- Approve Tier 1’s RMA cases
- Provide technical assistance and support to Tier 1 escalations
- Make sure every issue, call, case is documented in the database
- Escalate cases to FSE (for technical case
- Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.
- Work with regional logistic manager
- Work with relevant POC at HQ
Requirements
- Electrical Engineer/ Practical Engineer/ Similar technical certification
- Previous experience as 2nd level engineer in a technical environment- minimum of 2 years
- PV business experience: advantage
- Strong problem-solving skills
- Profound & solid technical knowledge
- Native Local language, business communication skills in English
- Customer Oriented, Team Player, excellent communication skills
- Basic knowledge of Word, Excel, and PowerPoint
- Ability to multi-task in a very fast-paced environment
- Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.
- Second class electric work specialist license- advantage