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Technical Service Engineer - Tier 2×
What will you be doing?
- Providing second line customer support over CRM and phone
- Provide technical support and analyses for selected accounts
- Conduct site and account analyses for technical escalations
- Work closely with account managers to improve service levels for selected accounts
- Work closely with Technical level 3 local and within Head-Quarters and with Quality manager to resolve technical escalations
- Collecting data for new HW/SW or technical issues and provide technical input for FA
- Provide detail technical information (clear order) on escalated cases to Field service (for technical cases)
- Assist in logistical activities to resolve site issues on site
- Provide the correct part numbers to replace
- Managing and providing customer / account trainings
- Provide technical assistance to Technical level 1
Requirements- Technical engineering background
- Electrical degree (MBO ++ / HBO)
- AC knowledge is a must
- Working experience as 2nd level engineer in a technical environment- minimum of 2 years
- PV business experience: advantage
- Strong problem solving skills
- Communication skills
- IT knowledge
- Profound & solid technical knowledge
- Dutch native speaker, English verbal and written is a must
Please send your updated CV to Eric.Geijsberts@solaredge.com
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Commercial Service Team Leader×
What will you be doing?
- Manage the team members on individual performance and team performance
- Customer satisfaction
- Productivity
- Pro-actively set coaching and training activities for individual team members and the team.
- Set day to day goals, priorities to work on and other activities for the team members
- Create KPI’s to follow the process and performance of the team
- Provide feedback to management on process of the team and individuals
- Take on escalations from the team
- Managing larger accounts
- Discuss support issues with high level stakeholders
- Manage the Field support team for commercial support
- Manage the Technical Account managers team
- Drives process improvements within the team and direct contacts
- Supports the service organization by actively engage with other departments
- Supports the sales and projects teams with the commercial support team
- Take on other activities when needed to support our customers, the support organization or SolarEdge organization
Requirements:- Education- Technical (engineering) background
- Minimum 3 year of experience working as a team manager
- Knowledge of PV business is a plus
- Strong problem solving skills
- Communication skills
- IT knowledge
- Profound & solid technical knowledge
- Dutch Native and fluent English required
Please send your CV in English to Eric.Geijsberts@solaredge.com
- Manage the team members on individual performance and team performance
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Field Service Coordinator×
What will you be doing
- Providing support over the phone and CRM to SolarEdge technicians for support handling, logistics, spares and priorities.
- Coordinate technicians visits to SolarEdge customers in coordination with service partners and coordinate gaps and escalations from customers.
- Make sure every technician’s report is documented in the system
- Maintain files and records with effective filing systems
- Deal with customers regarding technicians visit arrangement or issues
- Follow support workflow procedures to ensure maximum efficiency
- Supporting other teams with various administrative tasks
- Updating relevant inventory systems and files
- Verify replacements in monitoring portal
- Prioritize site visits per Sales\ Call-Center\ Customer care requirements.
Requirements:- Bachelor degree, business admin or similar.
- 1-3 years of experience as support coordinator, project management or in a similar role
- Proficient in relevant computer applications (Excel, CRM, etc.)
- Experience working as a "Back office” for logistics, supply chain or filed services – an advantage
- Knowledge of administration and clerical processes
- PV Solar experience – an advantage!
- Service orientation, agility and able to work under pressure
- Excellent communication and interpersonal skills
- Organized with the ability to prioritize and multi-task
- Reliable with patience and professionalism
Please send your updated CV to Eric.Geijsberts@solaredge.com
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Account Manager×
As an Account Manager, you have a track record in solar and you will be responsible for assessing different partner’s business and for developing successful sales strategies, providing product training, introduction of new products and managing day-to-day business. You will help drive SolarEdge revenue and market share. Your product portfolio is not limited to solar PV only. EV chargers, storage and home automation will be part of your scope.
What will you be doing?- Identify sales opportunities in accordance with the Company’s overall strategic plans and financial objectives in the region
- Develop and maintain relationships with solar distribution channels and strategic accounts, including EPC and regional or local installers
- Actively pursue direct sales leads with installers and occasion distributors
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading Installers and EPC’s at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurate and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the residential and small commercial market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Attend tradeshows and conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
- Provide training about the functionalities of the products in the portfolio ranging from design software, product features to monitoring portal functionalities
Requirements:- You are an A-player!
- BA/BS degree. BS in a related technical disciplines such as Electrical Engineering or Mechanical Engineering a plus.
- Minimum 3+ years’ experience in technical sales
- Minimum of 2+ years’ experience in Solar
- Solid and verifiable track record of overachievement and verifiable record of successfully growing market share
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Proven track record of identifying, negotiating/converting and closing large dollar deals
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization is preferred
- Native Dutch speaker and Fluent English
- A hungry go-getter with a strong can-do and hands-on attitude.
- An energetic, highly motivated and driven person
- Team player
Please send your updated CV in English to Richard.Poelstra@solaredge.com
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Inside Sales Representative×
Ben jij communicatief en commercieel sterk en heb jij klant en service hoog in het vaandel staan? Heb jij een grote overtuigingskracht en een motivatie om je succes te behalen? Dan zijn we op zoek naar jou voor de functie van Inside Sales Medewerker.
Als Inside Sales Medewerker ben je targetdriven op commercieel gebied. Om in deze rol succesvol te zijn heb jij relevante werkervaring in een vergelijkbare rol in de solar branche (bijvoorbeeld callagent, telefonische verkopen of customer service). Denken in mogelijkheden en kansen behoort tot jouw natuur. Verder zijn de volgende competenties op jou van toepassing: verantwoordelijkheid, creativiteit, communicatief sterk, overtuigingskracht, klantgericht, luisteren, structuur, commercieel sterk, winnaarsmentaliteit, flexibel en stressbestendig. Als persoon ben jij energiek, leergierig, enthousiast en houd je van dynamiek.
Functie omschrijving- Het pro-actief telefonisch benaderen van je klanten met daarbij als doel de tevredenheid bij deze klanten te vergroten
- Het voeren van kwalitatief hoogwaardige gesprekken met je klanten en weet hiermee tastbaar commercieel resultaat te boeken
- De wensen en verwachtingen van klanten vertalen naar commerciële kansen
- Diverse activiteiten aangaande relatiebeheer (bijvoorbeeld het versturen van brochures en marketing materialen)
- Het genereren en contacteren van nieuwe leads/prospects
- Het verzamelen en analyseren van marktinformatie en deze delen met het sales team
Functie-eisen- Relevante commerciële ervaring in de solar branche (bijvoorbeeld callagent, telefonische verkopen of customer service)
- MBO/HBO denk- en werkniveau
- Het vermogen om nieuwe accounts te identificeren en te overtuigen, terwijl bestaande relaties worden behouden
- Je kan effectief functioneren in een ondernemende, complexe en snel groeiende omgeving
- Uitstekende mondelinge en schriftelijke communicatievaardigheden in de Nederlandse en Engelse taal
- Je bent klant- en resultaatgericht
- Het werken met een CRM systeem is voor jou geen uitdaging
- Woonachtig in de regio Utrecht
Herken jij jezelf in deze vacature? Stuur dan je CV en je motivatie naar Linda.schouten@solaredge.com
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Technical Marketing Trainer×
Technical Trainer Duties and Responsibilities
- Develop a schedule to assess technical training needs
- Conduct employee, customer surveys and interviews
- Consult with other trainers, managers, and leadership for training direction
- Track and compile collected data on online training platform
- Communicate training needs and online resources
- Create training strategies, initiatives, and materials
- Test and review created materials
- Maintain a database of all training materials
- Conduct training through new materials both on-site and online platforms
- Coordinate and monitor enrollment, schedules and equipment needs
Technical Trainer Requirements and Qualifications
- Bachelor’s degree in education, business, human resources, information technology, or related field
- Certification from talent and training associations a plus, PV knowledge is also a plus
- Two (2) years’ previous experience as a technical trainer, corporate training specialist, or related position
- Proficient computer skills, Microsoft Office Suite and instructional software
- Experience with technologies and best practices for instructional manuals and teaching platforms
- Strong project management skills with the ability to supervise multiple projects
- Organized and able to create/maintain multiple timelines and schedules
- Able to multitask, prioritize, and manage time efficiently
- Excellent verbal and written communication skills
Please send your CV to Jacques.vanderBijl@solaredge.com
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Controller×
SolarEdge is a global-leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage and backup systems, EV charging and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
What will you be doing:
- Oversight of SolarEdge Holland local financial activities
- Oversight of outsourced accounting and bookkeeping
- Assistance in preparing, implementing and controlling the local budget and operating expenses
- Preparation of monthly reports to the Corporate finance department
- Review vendor’s invoices and preparation of payments to vendors
- Review of expense reports from employees and ensure their alignment to company’s policies
- Analyze and ensure proper journal entries and classifications in the General Ledger
- Develop and implement accounting procedures in accordance with HQ guidance and practices by analyzing current procedures
- Assist and provide accounting and finance support to the local management and departments
- Leading the expansion of the local finance team as needed
- Protecting the company assets by ensuring the proper registration in the company fixed assets ledger and the company books
- Ensure appropriate provisions are recorded in the books
- Oversight of the preparation and filing of the legally required tax return and other state related registrations
- Providing assistance in the inventory management, costing and reporting practices.
- Working with HQ finance functions on ad hoc projects
Skills/Qualifications:
- Detailed-oriented with superior analytical and problem-solving skills
- Ability to deliver quality work on tight deadlines, with strong organization and team management skills and priority setting skills.
- Analytical ability to develop and implement improvements or recommendations
- Strong computer skills with advanced knowledge of Excel
- Excellent time management skills
- Knowledge working with ERP – advantage
- Hand-on approach
- Fluent English, both written and spoken
Experience:
4-5 years in an accounting firm (senior assistant) or 1-2 years private or public company similar experience
Please send your updated CV in English to Shlomi.Grair@solaredge.com