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Netherlands

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Field Service Engineer

Given our significant growth across the residential and commercial solar sectors, SolarEdge is now looking to engage a full time Field Service Engineer in our Netherlands office to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment.


What will you be doing?

  • Resolve issues over the phone with qualified personnel when on site;
  • Replace or assist in replacing SolarEdge products at field;
  • Propose alternative system designs to achieve better functionality of the system;
  • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
  • Assist in commissioning of residential or commercial Solar Systems;
  • Ensure that all qualifications remain up to date. These included. Driver’s license, certificates for tools;
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
  • Manage the monitoring database of customer installations
  • Run training sessions with SolarEdge customers
  • Advise customers concerning equipment operation, maintenance, or programming;
  • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
  • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;


Requirements:

  • Electrical degree
  • 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
  • Valid driver license
  • Travelling to sites, predominately intra-state, but also nationally Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
  • Self-contained and self-organized working style
  • Working at heights license
  • Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
  • Self-starter and quick learner
  • Customer oriented with excellent communication skills
  • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
  • Ability to multitask in a very fast-paced environment
  • Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.

 

Please send your updated CV in English to luciana.coin@solaredge.com