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Netherlands

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Service Technical Account Manager

SolarEdge is a global-leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage and backup systems, EV charging and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
 

What will you be doing?
 

  • Manage on a regional (or S-M account) basis the technical support issues in front of the customer
  • Owns customer satisfaction with SEDG technology
  • Act as “lead” on all technical matters with strategic account(s).  Proactively develop customer service strategy to manage customer business objectives.
  • Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline..
  • Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams.
  • Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
  • Management of internal SE technical resources as needed.
  • Customer contact for any special issues and trends in customer territories.
  • Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
  • Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future.  Customer contact to discuss product customizations and future developments.
  • Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner,
  • Manage process for collection (internal and external) of quality data internally or presented to the customer.
  • Manage assigned cases through the CRM system and follows up according agreed targets
     

Requirements
 

  • 3+ years of field technical service in solar industry
  • Education - Electro technical engineering degree or similar (by work experience and technical education)
  • Knowledge of industry and experience managing accounts
  • Willingness to travel and customer facing activities required.
  • Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
  • Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
  • Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.
  • Proven ability to deliver high level of customer service and a strong technical aptitude.
  • Excellent report-writing and data analytical skills including project management skills.
  • Strong analytical and problem solving abilities and critical thinking with a solutions oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
  • Familiarity and working  knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.
     

Please send your CV in English to Eric.Geijsberts@solaredge.com