Netherlands | SolarEdge

Netherlands

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Technical Service Engineer – Tier 2

Responsibilities
 

  • Providing customer support over CRM and phone
  • Make sure every call is documented
  • Make sure every FA/RCA unit case is returned
    • Work with regional logistic manager
    • Work with relevant POC
  • Solving technical issues based on RTmon/monitoring permission level
  • Collecting data for new HW/SW issues
  • Reporting of Technical issues
  • Escalate cases to RnD via CRM system (new RnD CRM called JIRAFA)
  • Escalate cases to FSE (for technical cases)
  • Managing SPN trainings
    • Getting training materials from HQ
  • Knowledge content input

 

Requirements
 

  • Education- Technical engineering background
  • Minimum 2 year of experience working as a 2nd level engineer in a technical environment
    • PV business- advantage
  • Strong problem solving skills
  • Communication skills
  • IT knowledge
  • Profound & solid technical knowledge
  • Dutch Native and fluent English required

 

Please send CV in English with indication of the relevant position (country and title) to Shir.Shargal@solaredge.com