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Philippines

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Philippines

    Service

  • Field Service Engineer×

    What will you be doing?

    • Resolve issues over the phone with qualified personnel when on site
    • Replace or assist in replacing SolarEdge products at field
    • Propose alternative system designs to achieve better functionality of the system
    • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
    • Assist in commissioning of residential or commercial Solar Systems
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
    • Manage the monitoring database of customer installations
    • Run training sessions with SolarEdge customers
    • Advise customers concerning equipment operation, maintenance, or programming
    • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site
    • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM


    Requirements:

    • Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
    • 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
    • Valid driver license
    • Travelling to sites within the Philippines
    • Self-contained and self-organized working style
    • Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
    • Self-starter and quick learner
    • Customer oriented with excellent communication skills
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
    • Excellent interpersonal verbal and written communication skills
    • Fluent in English and local language – both written and spoken
    • Ability to multitask in a very fast-paced environment
    • Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment

     

    Please send CV in English to Talent.Row@Solaredge.com