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Poland

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Technical Service Representative - Tier 2

What will you be doing?

  • Providing customer support over CRM and phone
  • Make sure every call is documented
  • Make sure every FA/RCA unit case is returned
  • Solving technical issues based on RTmon/monitoring permission level
  • Collecting data for new HW/SW issues
  • Reporting of Technical issues
  • Escalate cases to RnD via CRM system (new RnD CRM called JIRAFA)
  • Escalate cases to FSE (for technical cases)
  • Managing SPN trainings
  • Getting training materials from HQ
  • Knowledge content input


Requirements

  • Technical engineering background
  • Working experience as 2nd level engineer in a technical environment- minimum of 2 years
  • PV business experience: advantage
  • Strong problem solving skills
  • Communication skills
  • IT knowledge
  • Profound & solid technical knowledge
  • English speaker

 

Please send your updated CV in English to Michal.Marona@solaredge.com