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Sweden

    Service & Support

  • Project Engineer×

    Job Description

    SolarEdge is a top global leader, in manufacturing smart energy solutions. The company's broad range of products encompasses intelligent inverter and storage systems & revolutionary EV chargers; by doing that, we are changing the way electricity is being produced and consumed around the world.

    We're looking for an ambitious, project-minded, and driven Project Engineer, to join our outstanding Swedish team. In this role, you will be responsible for supporting customers at the pre-sales stage, striving for optimization of these projects while supporting our customers with the best possible service.

    What will you be doing:

    • Point of contact for sales and direct customers for product-related questions (PV systems, Batteries)
    • Creating string designs for residential and commercial systems
    • Handling design and technical questions
    • Handling questions about the monitoring portal
    • Provide training and explanations on how to use the Solaredge design tool, set app site mapper
    • Follow-up projects, during all phases of the installation from design/installation/commissioning and checking systems functionality after commissioning to ensure correct operations (remotely or on location)
    • Coordinate site visits for technical support during the installation phase and system commissioning including Explanation and training of SolarEdge Technology on location
    • Become a technical expert in the field of SolarEdge products, problem-solving, and the commissioning process
    • Maintaining the level of knowledge of all updates, changes, problems, and solutions of the residential and commercial product range
    • Advising installers regarding the AC and DC installations associated with the PV Systems
    • Conduct customer training via online tools or on-site support at the customer's site
    • Updating and revision of technical documentation, grid connection rules, and requirements in different EU Countries (CCE and Nordics especially)
    • Collaboration in product and market-related competitor analyses

     

    Requirements:

    • Electro or electro-technical education
    • PV industry experiences – advantage
    • Willingness for national and international travel
    • English & Local language – Good Communication Level
    • Self-contained and self-organized working style
    • Profound technical knowledge
  • Technical Service Engineer - Tier 2×

    Job Description

    SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

    Solaredge is seeking a Technical Service Engineer – Tier 2 to join our amazing Sweden team. If you are passionate about customer care and love helping them diagnose and solve technical issues, this position is perfect for you

     

    What will you be doing?

    • Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
    • Engage in the monitoring and troubleshooting support, supervision, and coordination of customers Solar Power Plants.
    • Management of general daily on-site issues, reporting, and site work deliverables to the Service Manager & Sales Manager
    • Planning and preparation of site work, managing and updating these internally and to the customers
    • Provide on-site, online, phone, chat, or email support to customers when needed.
    • Evaluate customer needs with the support manager in the areas of service, training, logistics, and planning and execute the plan to fulfill them
    • Identify product, documentation, and other issues impairing customer satisfaction and work with the HQ to improve them.
    • Assist the sales team in technical areas and other needs to close deals
    • Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms.
    • Work proactively to help the branch office meet the company’s KPIs.
    • Select, collect and analyze site data to identify HW/SW issues
    • Approve Tier 1’s RMA cases
    • Provide technical assistance and support to Tier 1 escalations
    • Make sure every issue, call, and case is documented in the database
    • Escalate cases to FSE (for technical case
    • Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.
    1. Work with regional logistic manager
    2. Work with relevant POC at HQ

     

    • Requirements
    • Electrical Engineer/ Practical Engineer/ Similar technical certification
    • Previous experience as 2nd level engineer in a technical environment- minimum of 2 years
    • PV business experience: advantage
    • Strong problem-solving skills
    • IT knowledge
    • Profound & solid technical knowledge
    • Language - Local language, business communication skills in English
    • Customer Oriented, Team Player, excellent communication skills
    • Basic knowledge of Word, Excel, and PowerPoint
    • Ability to multi-task in a very fast-paced environment
    • Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.
    • Second class electric work specialist license- advantage