SolarEdge | Open Positions in Taiwan | See Details
Close mobile menu

Taiwan

Careers hero banner
Careers hero banner
Field Service Engineer

Given our significant growth across the residential and commercial solar sectors, SolarEdge is now looking to engage a full time Field Service Engineer in our Taiwan office to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment.


What will you be doing?

  • Resolve issues over the phone with qualified personnel when on site;
  • Replace or assist in replacing SolarEdge products at field;
  • Propose alternative system designs to achieve better functionality of the system;
  • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
  • Assist in commissioning of residential or commercial Solar Systems;
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
  • Manage the monitoring database of customer installations
  • Run training sessions with SolarEdge customers
  • Advise customers concerning equipment operation, maintenance, or programming;
  • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
  • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;


Requirements:

  • Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
  • 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
  • Valid driver license
  • Travelling to sites within Taiwan, but also international travel may be required
  • Self-contained and self-organized working style
  • Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
  • Self-starter and quick learner
  • Customer oriented with excellent communication skills
  • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
  • Excellent interpersonal verbal and written communication skills.
  • Fluent in English and local language – both written and spoken
  • Ability to multitask in a very fast-paced environment
  • Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.

 

Please send your updated CV to talent.row@solaredge.com