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SolarEdge is constantly seeking energetic, talented individuals who are looking for challenging opportunities in this continuously growing industry. We invite you to build your career with us at SolarEdge.

Technical Customer Service Representative - English/Italian/Dutch

Responsibilities

  • Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available
  • Providing customer support over the phone and CRM
  • Escalate cases to relevant Tier1’s
  • Documentation of all incoming calls 
  • Make sure every RMA unit is returned
  • Work with regional logistic manager
  • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers
  • Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls

 

Requirements

  • Call center environment- minimum 1 year
  • Cisco telephony experience - an advantage
  • Education: Commercial qualification / Practical engineer in the area of Mechanical, Electronic
  • Experience with solar electric products - an advantage
  • Exceptional listening and questioning skills
  • Outstanding verbal and written communications skills
  • Ability to multitask in a very fast-paced environment

 

Please send CV in English with indication of the relevant position (country and title) to Shir.Shargal@solaredge.com