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Marketing Intern×
Job Description
SolarEdge est un leader mondial des solutions de gestion intelligente de l’énergie.
En tant que chargé.e de projets marketing, vous serez rattaché.e à la responsable marketing de SolarEdge France, et vous devrez mettre en œuvre les actions marketing nécessaires pour soutenir la stratégie marketing de SolarEdge, avec pour objectif de faire de SolarEdge la première marque de solutions énergétiques intelligentes en France. Vos points de contact seront principalement B2B, mais avec un accent croissant sur la stratégie B2C. Vous serez principalement basé.e au bureau de Lyon, mais vous serez amené.e à voyager de temps en temps en France pour organiser des événements.
Vos missions:
- Connaître les produits et services SolarEdge que vous vendez et pourquoi, et apporter de nouvelles idées pour devancer les concurrents.
- Définir et mettre en œuvre le plan de communication à destination des prospects et des clients B2B, via emails et réseaux sociaux, en utilisant des outils de marketing automation.
- Créer du contenu de qualité : posts, études de cas, articles, témoignages, vidéos, présentations PPT, etc.
- Organiser des événements de A à Z (salons, événements clients, formations): définir un concept créatif, rechercher et réserver les lieux, commander les cadeaux et brochures, envoyer des invitations accrocheuses, assurer le suivi des participant.e.s par la suite.
- Accompagner les clients de SolarEdge pour les aider à dynamiser leur activité : brochures, support marketing pour des salons, création de supports co-brandés, goodies, etc.
- Analyser les résultats de vos actions marketing et fournir des recommandations stratégiques.
- Représenter les valeurs de la marque SolarEdge lors de toutes vos interactions avec les clients et prospects.
Compétences requises:
- Excellente capacités de communication écrite et orale en français et en anglais
- Formation : marketing et/ou communication
- Passion pour les énergies renouvelables, les nouvelles technologies - appréciée
- Haut niveau de rigueur
- Organisation et gestion des priorités, fiabilité et respect des délais
- Qualités relationnelles
Vous voulez en savoir plus sur SolarEdge ? Regardez nos vidéos
English
SolarEdge is a global leader in smart energy management solutions.
As a marketing project manager, you will report to the marketing manager of SolarEdge France, and you will have to implement the necessary marketing actions to support SolarEdge's marketing strategy, with the objective of making SolarEdge the first brand of smart energy solutions in France. Your touchpoints will be primarily B2B, but with an increasing focus on B2C strategy. You will be mainly based in the Lyon office, but you will be required to travel from time to time to France to organize events.
Your missions:
- Know what SolarEdge products and services you sell and why, and bring new ideas to beat the competition.
- Define and implement the communication plan for prospects and B2B customers, via emails and social networks, using marketing automation tools.
- Create quality content: posts, case studies, articles, testimonials, videos, PPT presentations, etc.
- Organize events from A to Z (trade fairs, customer events, trainings): define a creative concept, research and book venues, order gifts and brochures, send eye-catching invitations, follow up with participants afterwards.
- Support SolarEdge customers to help them boost their business: brochures, marketing support for trade shows, creation of co-branded media, goodies, etc.
- Analyze the results of your marketing actions and provide strategic recommendations.
- Represent the values of the SolarEdge brand during all your interactions with customers and prospects.
Required Skills:
- Excellent written and oral communication skills in French and English
- Training: marketing and/or communication
- Passion for renewable energies, new technologies - appreciated
- High level of rigor
- Organization and management of priorities, reliability and respect of deadlines
- Interpersonal skills
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Inside Sales Representative×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
Are you communicative and commercially strong and do you consider customer and service to be of paramount importance? Do you have great persuasiveness and motivation to achieve your success? Then we are looking for you for the position of Inside Sales Representative
What will you be doing:
- Pro-actively approaching your customers by telephone with the aim of increasing customer satisfaction
- Conducting high-quality conversations with your customers and knowing how to achieve tangible commercial results
- Translate the wishes and expectations of customers into commercial opportunities
- Generating and contacting new leads/prospects
- Collecting and analyzing market information and sharing it with the sales team
- Various activities related to relationship management
- Creative thinking along with your customer's marketing expressions - for example, showrooms
- Giving online product sessions and/or training courses
Requirements
- Relevant commercial experience (e.g. call agent, telephone sales, or customer service)
- Were/are you working in the solar industry? Then you already have a plus with us
- MBO/HBO thinking and working level
- The ability to identify and persuade new accounts while preserving existing relationships
- You can function effectively in an entrepreneurial, complex, and fast-growing environment
- Excellent oral and written communication skills in French and English
- You are customer and result-oriented
- Working with a CRM system is not a challenge for you
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Technical Service Engineer - Tier 1×
Job Description
Location: Lyon, France
SolarEdge is a global leader in smart energy technology. We believe that a continuous improvement in the way we produce and consume energy will lead to a better future for all of us. By combining engineering excellence with a relentless focus on innovation, SolarEdge drives progress by creating the smart energy solutions that power our future. For example, the SolarEdge DC optimized inverter maximizes power generation while lowering the cost of energy produced by the PV system. Continuing to advance smart energy, SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
Solaredge is seeking a Technical Service Engineer – Tier 1 to join our amazing France Team. If you are passionate about customer care and love helping them diagnosing and solving technical issues, this position is perfect for you
What will you be doing?
- Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
- Manage the monitoring database of customer installations
- Document all activity in ticketing system and other database software platforms
- Create layouts on the monitoring site at customer’s request
- Help out Tier-2 support with any other daily activities
- Occasional travel to site for troubleshooting and supervision of installation & commissioning
Requirements
- Technical engineering background
- At least 2 years of experience in PV business as technical support or technical engineer
- professional customer service and technical helpline or remote support is preferred
- Exceptional listening and questioning skills
- Ability to multitask in a very fast-paced environment
- Experience working for an international organization is preferred
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller
- Outstanding communications skills in English
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Technical Service Engineer - Tier 2×
Job Description
Location: Lion, France
SolarEdge is a global-leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
Solaredge is seeking a Technical Service Engineer – Tier 2 to join our company. If you are passionate about customer care and love helping them diagnose and solve technical issues, this position is perfect for you
What will you be doing?
- Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
- Engage in the monitoring and troubleshooting support, supervision and coordination of customers Solar Power Plants.
- Management of general daily on-site issues, reporting and site work deliverables to the Service Manager & Sales Manager
- Planning and preparation of site work, managing and updating these internally and to the customers
- Provide on-site, on-line, phone, chat or email support to customers when needed.
- Evaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill them
- Identify product, documentation and other issues impairing customer satisfaction and work with the HQ to improve them.
- Assist the sales team in technical areas and other needs to close deals
- Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms.
- Work proactively to help branch office meet company’s KPI’s.
- Select, collect and analyze site data to identify HW/SW issues
- Approve Tier 1’s RMA cases
- Provide technical assistance and support to Tier 1 escalations
- Make sure every issue, call, case is documented in the database
- Escalate cases to FSE (for technical cases)
- Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.
- Work with regional logistic manager
- Work with relevant POC at HQ
Requirements
- Electrical Engineer/ Practical Engineer/ Similar technical certification
- Previous experience as 2nd level engineer in a technical environment- minimum of 2 years
- PV business experience: advantage
- Strong problem solving skills
- IT knowledge
- Profound & solid technical knowledge
- Native Local language, business communication skill in English
- Customer Oriented, Team Player, excellent communication skills
- Basic knowledge of Word, Excel, and Power Point
- Ability to multi-task in a very fast pace environment
- Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.
- Second class electric work specialist license- advantage
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Field Service Engineer×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
We are looking for a Field Service Engineer to join our team in France
What will you be doing?
- Resolve issues over the phone with qualified personnel when on-site;
- Replace or assist in replacing SolarEdge products at the field;
- Propose alternative system designs to achieve better functionality of the system;
- Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and SE accessories (CCG, sensors, metes, etc)
- Assist in commissioning of residential or commercial Solar Systems;
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the monitoring database of customer installations
- Run training sessions with SolarEdge customers
- Advise customers concerning equipment operation, maintenance, or programming;
- Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-site;
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
Requirements:
- Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
- 2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role
- Valid driver license
- Traveling to sites within Taiwan, but also international travel may be required
- Self-contained and self-organized working style
- Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
- Self-starter and quick learner
- Customer-oriented with excellent communication skills
- Ability to multitask in a very fast-paced environment
- Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers:
- Excellent interpersonal verbal and written communication skills.
- Fluent in English and local language – both written and spoken