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mySolarEdge es la aplicación de monitorización dedicada a los propietarios de sistemas residenciales e industriales.
Con todas las funciones de monitorización conocidas de SolarEdge, mySolarEdge también incluye funciones que permiten a los propietarios de las instalaciones monitorizarlas de forma rápida e independiente y resolver los problemas rutinarios del sistema.
mySolarEdge reduce la dependencia de sus clientes, con funciones de soporte desde remoto que reducen las visitas innecesarias a las instalaciones.
Ahora puede concentrar su energía en las cosas realmente importantes.
Descargar mySolarEdge
La aplicación mySolarEdge ofrece las mismas pantallas y funciones que la aplicación de monitorización para instaladores:
Además, la aplicación mySolarEdge incluye funciones self-service que permiten a los propietarios del sistema resolver fácil y rápidamente los problemas rutinarios del sistema*.
* El conjunto de funciones self-service completo requiere inversores con SetApp (sin pantalla LCD) y la versión de software 4.7 o superior.
Los usuarios de la aplicación mySolarEdge pueden cambiar de forma autónoma su contraseña Wi-Fi y la configuración de la conexión, reduciendo la dependencia de sus instaladores.
Los usuarios de la aplicación mySolarEdge pueden ver el estado detallado del inversor directamente desde sus smartphones.
La aplicación se conecta de forma segura al punto de acceso del inversor y muestra las vistas básicas y avanzadas del estado del inversor.
mySolarEdge abre la puerta a la asistencia desde remoto al cliente, incluso cuando el inversor aún no está conectado al servicio de monitorización de SolarEdge.
Los propietarios de sistemas que no tengan una cuenta de monitorización pueden descargar la aplicación de forma independiente y registrarse para ver el estado de su inversor, lo que le proporcionará información crítica del sistema.
SolarEdge PV professionals should continue using the current monitoring app. The monitoring app will eventually become an exclusive app for installers and new professional advanced capabilities will gradually be introduced.
All new SolarEdge installations should be using the mySolarEdge app instead of the monitoring app. All existing SolarEdge system owners will also need to migrate to the new app.
Full access to the new mySolarEdge service features required a SetApp-enabled inverter (without LCD screen) and inverter firmware version 4.7 or higher. mySolarEdge users will also require Apple iOS 11 or higher or Android version 6 or higher.
If the inverter is connected to the SolarEdge monitoring server, ask the SolarEdge support team to remotely upgrade the firmware. Inverters that are not connected to the monitoring server require onsite visit by the installer.
Yes, but not from initial launch of mySolarEdge. The gradual migration process will be closely managed to ensure a smooth transition.
Yes, but they should be encouraged to move to the new app ASAP.
System owners will receive an in-app notification asking them to download mySolarEdge.
System owners with an existing monitoring account can download the app and log-in using the same monitoring credentials.
System owners without a monitoring account will need to contact their installers to set up their monitoring account (the same process as today).
System owners without a monitoring account can independently download mySolarEdge and register via the app. However, they will only have access to mySolarEdge’s new service features. Access to site monitoring features or to the desktop interface are not possible without installer intervention.
Yes they can but it is likely that some system owners may not remember their monitoring login credentials and will contact their SolarEdge installer for assistance in registering to mySolarEdge. System owners who forgot their login credentials, may be referred to the Monitoring Platform login page to reset their password.
Yes. The mySolarEdge app displays the same monitoring data as the monitoring app, as both are accessed via the SolarEdge monitoring server.
No. They can use their existing monitoring credentials.
Of course. All monitoring screens that they are familiar with will still be available. The only features that will not be fully functional are the new service features.
Yes, installers will be able to access mySolarEdge in order to allow them to see what system owners see and direct them remotely if needed.
No. The desktop view of the monitoring platform will serve both installers and system owners alike.
Sure. Please refer them to: https://www.solaredge.com/mysolaredge