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Bulgaria
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Technical Customer Service Representative - English/Italian/Dutch×
Responsibilities
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available
- Providing customer support over the phone and CRM
- Escalate cases to relevant Tier1’s
- Documentation of all incoming calls
- Make sure every RMA unit is returned
- Work with regional logistic manager
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
Requirements
- Call center environment- minimum 1 year
- Cisco telephony experience - an advantage
- Education: Commercial qualification / Practical engineer in the area of Mechanical, Electronic
- Experience with solar electric products - an advantage
- Exceptional listening and questioning skills
- Outstanding verbal and written communications skills
- Ability to multitask in a very fast-paced environment
Please send CV in English with indication of the relevant position (country and title) to Shir.Shargal@solaredge.com
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Senior Software Engineer – Sofia×
Please send CV in English with indication of the relevant position (country and title) to solaredge.swdeveloper@applynow.io
Job Description
In this role you will be a full stack developer of a complex product. For development you will use a state of the art technology stack including Java 8, Spring, Hibernate, Tomcat, MySQL, TypeScript, React and WebGL. Your work will include design, implementation and unit testing. We offer a pleasant working environment, great technological challenges and a great team spirit. We are looking for talented developers that are seeking for challenging tasks and eager to learn and master new technologies.
Requirements
- Bachelor’s degree in Computer Science from a leading university
- At least 4 years of software development
- Experience in the development (design & programming) of scalable Web applications – Java
- Familiarity with our technology stack (Spring, Hibernate, React…) – Advantage
- Fluent English
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QA Engineer - Sofia×
Please send CV in English with indication of the relevant position (country and title) to solaredge.swdeveloper@applynow.io
Job Description
In this role you will specify, design, and implement automation tests for features and product fixes that involve Java back end, front end and database, using various technologies. You shall evaluate, analyse automation infrastructure, identify problems, and develop solutions. If you have a passion for QA automation world, a deep understanding of the web world, an ability to deliver highly tested product guaranteeing 100% user satisfaction, we want to meet you.
Requirements
- Must have an academic degree
- Must have proven experience as QA technical leadership as well as hands-on work
- Experience in testing Web applications and Mobile applications
- At Least 2 years of experience in server side testing via Rest, WS
- At Least 2 years of experience with databases and data-driven web applications
- Highly experience in writing SQL queries
- Experience in Linux environments at user level
- Advantage - Experience with Automated Test Tools and scripting languages