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Field Service Engineer×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
We are looking for a Field Service Engineer to join our team in Italy in the area of Rome
What will you be doing?
- Resolve issues over the phone with qualified personnel when on-site;
- Replace or assist in replacing SolarEdge products at the field;
- Propose alternative system designs to achieve better functionality of the system;
- Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and SE accessories (CCG, sensors, metes, etc)
- Assist in commissioning of residential or commercial Solar Systems;
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the monitoring database of customer installations
- Run training sessions with SolarEdge customers
- Advise customers concerning equipment operation, maintenance, or programming;
- Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-site;
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
Requirements:
- Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
- 2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role
- Valid driver license
- Traveling to sites within Italy, but also international travel may be required
- Self-contained and self-organized working style
- Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
- Self-starter and quick learner
- Customer-oriented with excellent communication skills
- Ability to multitask in a very fast-paced environment
- Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers, and managers:
- Excellent interpersonal verbal and written communication skills.
- Fluent in English and local language – both written and spoken