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Netherlands

    Marketing

  • Digital Marketing Manager×

    Job Description

    SolarEdge is a global leader in smart energy technology. We believe that continuous improvement in the way we produce and consume energy will lead to a better future for us all. By combining engineering excellence with a relentless focus on innovation, SolarEdge drives progress by creating smart energy solutions that power our future.

    As Digital Marketing Manager, you define the marketing strategy and work together with colleagues in the marketing department as well as the various departments within the company for its implementation. You ensure the continuity of our digital activities, including brand awareness and lead generation campaigns via social, Google search and with external lead generators. Measurement of success is key, so that a good picture emerges of what does and does not work. Based on a thorough result analysis, you make continuous improvements to the strategy and approach.

    You report to the Senior Marketing Manager for the Benelux and work from Vianen, with a focus on the Netherlands but responsibilities that span the Benelux market.

    Responsibilities 

    • Drafting a digital marketing strategy for both the residential and commercial markets in the Benelux
    • Developing customer journeys within campaigns based on a grounded understanding of the digital behavior of the homeowner based on specific personas with the aim of building brand awareness and lead generation
    • Developing new campaigns to connect with existing SolarEdge system owners with the aim of up-selling and lead generation via refer-a-friend programmes, among others
    • Developing B2C campaigns in the Commercial & Industrial (C&I) markets based on promising verticals (such as agri and logistics) whereby the identification of a successful digital approach per specific target group is the starting point
    • Defining KPIs to measure the success of our digital marketing activities and creating a dashboard to present the results
    • Further development and optimisation of our marketing automation (Hubspot) to achieve maximum results from the available data and identification and follow-up of missing data
    • Continuous creation of catchy and distinctive content for the digital campaigns, including blog and video
    • Supporting the development of a new website for the Netherlands, incl. research into keywords
    • Continuous measurement of our brand awareness and online competition analyses
    • Supporting off-line B2C campaigns by targeted online campaigns


    Requirements

    • Languages: fluent in Dutch and English
    • Education: University Degree (marketing, business administration) - Advantage
    • Marketing experience: mid-senior level, minimum 5 years in marketing, including digital marketing and event management, and used to dealing with complex DMUs in a B2B environment
    • Experience in managing digital agencies in planning and activating successful campaigns
    • Experience in the sector: Renewable energy, high-tech or electronics preferred, but not essential
    • You have the following soft skills and characteristics:
    1. Excellent communication skills, both written and oral
    2. Excellent planning, prioritizing, and organisational skills
    3. very reliable, always do what you say you will do, and meet deadlines 
    4. Ability to multi-task, stay calm under pressure, and maintain cross-group cooperation
    5. Easily builds relationships with both colleagues and customers
    6. Excellent analytical skills with an eye for detail and feel for numbers
  • Sales

  • Internal Account Manager×

    Job Description

    Ben jij communicatief en commercieel sterk en heb jij klant en service hoog in het vaandel staan? Heb jij een grote overtuigingskracht en een motivatie om je succes te behalen? Dan zijn we op zoek naar jou voor de functie van Inside Sales Medewerker.

    Als Inside Sales Medewerker ben je targetdriven op commercieel gebied. Om in deze rol succesvol te zijn heb jij relevante werkervaring in een vergelijkbare rol in de solar branche (bijvoorbeeld callagent, telefonische verkopen of customer service). Denken in mogelijkheden en kansen behoort tot jouw natuur.

     Verder zijn de volgende competenties op jou van toepassing: verantwoordelijkheid, creativiteit, communicatief sterk, overtuigingskracht, klantgericht, luisteren, structuur, commercieel sterk, winnaarsmentaliteit, flexibel en stressbestendig. Als persoon ben jij energiek, leergierig, enthousiast en houd je van dynamiek.

     Functie omschrijving

    • Het pro-actief telefonisch benaderen van je klanten met daarbij als doel de tevredenheid bij deze klanten te vergroten
    • Het voeren van kwalitatief hoogwaardige gesprekken met je klanten en weet hiermee tastbaar commercieel resultaat te boeken
    •  De wensen en verwachtingen van klanten vertalen naar commerciële kansen
    • Het genereren en contacteren van nieuwe leads/prospects
    • Het verzamelen en analyseren van marktinformatie en deze delen met het sales team 
    •  Diverse activiteiten aangaande relatiebeheer
    1. Creatief meedenken in de marketing uitingen bij je klant – bijvoorbeeld showrooms
    2. Het geven van online product sessies en/of trainingen


    Functie-eisen

    • Relevante commerciële ervaring (bijvoorbeeld callagent, telefonische verkopen of customer service)
    • Was/ben je werkzaam in de solar branche? Dan heb je bij ons al een plusje 
    • MBO/HBO denk- en werkniveau
    • Het vermogen om nieuwe accounts te identificeren en te overtuigen, terwijl bestaande relaties worden behouden
    • Je kan effectief functioneren in een ondernemende, complexe en snel groeiende omgeving
    • Uitstekende mondelinge en schriftelijke communicatievaardigheden in de Nederlandse en Engelse taal
    • Je bent klant- en resultaatgericht
    • Het werken met een CRM systeem is voor jou geen uitdaging
    • Woonachtig in de regio Utrecht



    Are you communicative and commercially strong and do you consider customer and service to be of paramount importance? Do you have great persuasiveness and motivation to achieve your success? Then we are looking for you for the position of Inside Sales Employee.

    As an Inside Sales Employee, you are target-driven in the commercial field. To be successful in this role, you have relevant work experience in a comparable role in the solar industry (for example call agent, telephone sales, or customer service). Thinking about possibilities and opportunities is part of your nature.

    The following competencies also apply to you: responsibility, creativity, strong communication skills, persuasiveness, customer-oriented, listening, structure, commercially strong, winning mentality, flexible and resistant to stress. As a person, you are energetic, eager to learn, enthusiastic and you like dynamics.

    What will you be doing:

    • Pro-actively approaching your customers by telephone with the aim of increasing customer satisfaction
    • Conducting high-quality conversations with your customers and knowing how to achieve tangible commercial results
    • Translate the wishes and expectations of customers into commercial opportunities
    • Generating and contacting new leads/prospects
    • Collecting and analyzing market information and sharing it with the sales team
    • Various activities related to relationship management
    • Creative thinking along with your customer's marketing expressions - for example, showrooms
    • Giving online product sessions and/or training courses

    Requirements

    • Relevant commercial experience (e.g. call agent, telephone sales, or customer service)
    • Were/are you working in the solar industry? Then you already have a plus with us
    • MBO/HBO thinking and working level
    • The ability to identify and persuade new accounts while preserving existing relationships
    • You can function effectively in an entrepreneurial, complex, and fast-growing environment
    • Excellent oral and written communication skills in Dutch and English
    • You are customer and result-oriented
    • Working with a CRM system is not a challenge for you
    • Living in the Utrecht region
  • Customer Care Specialist×

    Job Description

    SolarEdge is wereldmarktleider op het gebied van smart energy technologie. Door gebruik te maken van eersteklas technische expertise en een constante focus op innovatie, creëert SolarEdge smart energy oplossingen 'that power our lives' en die onze toekomstige vooruitgang stimuleren.

     Als markleider zijn we trots op deze positie. Deze willen we dan ook graag verder verstevigen. Solaredge heeft support dan ook erg hoog in het vaandel staan, hiervoor hebben we o.a. een Customer care afdeling. Binnen deze afdeling zijn wij op zoek naar een Customer Care Specialist.

    Als Customer Care Specialist draag jij zorg voor de klanttevredenheid.

    Op een pro-actieve wijze weet jij klanten te ontzorgen. Jij bent, en voelt je verantwoordelijk voor de klant. Door effectief gebruik te maken van de totale serviceorganisatie van Solaredge kan je op die manier mogelijke problemen oplossen of zelfs voor zijn.

    Bij een eventuele verstoring weet je dan ook de juiste weg te bewandelen om dit met minimale impact voor de klant op te (laten) lossen. Zowel ad-hoc als projectmatig, hou je het overzicht en kan je snel schakelen. Je houdt hierbij alle partijen op de hoogte van de status en ontwikkelingen.

     Voor escalaties ben je hét aanspreekpunt voor een aantal specifieke klanten, Sales en de rest van de organisatie. Je bouwt aan goede relaties met de klant, waarbij je vaak ook met andere afdelingen samenwerkt, maar laat daarbij de kaas niet van het brood eten. Hiernaast sta je ook klaar voor het afhandelen van vraagstukken, o.m. op administratief en logistiek vlak.

     Je bent analytisch, werkt nauwgezet, en natuurlijk ben je een aanpakker en proactief

      Vaardigheden

    • Bekwaam in MS-office en MS-teams
    • Ervaring met CRM systemen
    • Technische affiniteit
    • Sterke communicatieve vaardigheden mondeling en schriftelijk
    • Teamspeler
    • Sterke klantgerichtheid
    • Je beheerst Engels in woord en geschrift 



    SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

    What will you be doing:

    • Customer support interface; admin, logistical and general support
    • Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
    • Reports and manage designated accounts
    • Owns customer satisfaction with SEDG technology
    • Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
    • Host service calls with customers as needed
    • Perform account service level analytics to help maintain service levels and align priorities and strategies.
    • Resolve service escalations in the shortest amount of time and most efficiently and effectively
    • Directly escalate and act as focal point to, Support, teams.
    • Ensure company resources can deliver to customer requirements and follow-through on commitments.
    • Act as a customer service advocate to deliver required results.
    • Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
    • Responsible for building service relationships at the customer site

    Escalation management

    • Be the Escalation point of contact for VIP/Category A/A+ customers and other selected customers
    • Proactive monitoring and escalation of support service to VIP/Category A/A+ customers and selected customers
    • Be the Escalation point of contact for sales team and other internal departments
    • Support escalations needs of management
    • Take ownership and manage these escalations to closure, with clear and proactive feedback to the internal and external customers
    • Work closely with technical service center in Sofia, local support organization and HQ to solve escalations in a quick and professional manner, with keeping a high quality level of the resolution and or status reports.

    Supporting Role

    • Support Technical specialists with support projects, analysis and customer requests
    • Support sales account managers with Sales specials, sales projects, large compensation requests or account administration upon request of management
    • Support Field service team with analysis, basic administration and case follow up upon request of management
    • Assist with Logistic requests of field service team, Technical specialist, HQ and or management
    • Assist with administrative tasks as inventory count, cases support, reporting and other support activities upon request of management.
    • Support Senior Customer Care Specialist with internal process improvements and quality related issues
    • Being the admin specialist and be able to train internal and external relationships
    • Duties as required


    Requirements

    • 2+ years of experience in support roles
    • Experience with customer relations (call center or inside accounts management)
    • Experience with CRM systems and general software tools
    • Strong communication skills
    • Team Player
    • Customer-focused
    • Persuasiveness
    • Flexibility
    • Technical orientated
    • Local customer language and English knowhow mandatory
  • Support

  • Technical Service Engineer - Tier 2×

    Job Description

    SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

    Solaredge is seeking a Technical Service Engineer – Tier 2 to join our amazing Netherland team. If you are passionate about customer care and love helping them diagnose and solve technical issues, this position is perfect for you

     

    What will you be doing?

    • Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
    • Engage in the monitoring and troubleshooting support, supervision, and coordination of customers Solar Power Plants.
    • Management of general daily on-site issues, reporting, and site work deliverables to the Service Manager & Sales Manager
    • Planning and preparation of site work, managing and updating these internally and to the customers
    • Provide on-site, online, phone, chat, or email support to customers when needed.
    • Evaluate customer needs with the support manager in the areas of service, training, logistics, and planning and execute the plan to fulfill them
    • Identify product, documentation, and other issues impairing customer satisfaction and work with the HQ to improve them.
    • Assist the sales team in technical areas and other needs to close deals
    • Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms.
    • Work proactively to help branch office meet company’s KPI’s.
    • Select, collect and analyze site data to identify HW/SW issues
    • Approve Tier 1’s RMA cases
    • Provide technical assistance and support to Tier 1 escalations
    • Make sure every issue, call, case is documented in the database
    • Escalate cases to FSE (for technical case
    • Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.
    1. Work with regional logistic manager
    2. Work with relevant POC at HQ

     

    Requirements

    • Electrical Engineer/ Practical Engineer/ Similar technical certification
    • Previous experience as 2nd level engineer in a technical environment- minimum of 2 years
    • PV business experience: advantage
    • Strong problem-solving skills
    • IT knowledge
    • Profound & solid technical knowledge
    • Native Local language, business communication skills in English
    • Customer Oriented, Team Player, excellent communication skills
    • Basic knowledge of Word, Excel, and PowerPoint
    • Ability to multi-task in a very fast-paced environment
    • Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.
    • Second class electric work specialist license- advantage
  • Service Technical Account Manager×

    Job Description

    SolarEdge is a global-leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage and backup systems, EV charging and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

     

    What will you be doing?

    • Manage on a regional (or S-M account) basis the technical support issues in front of the customer
    • Owns customer satisfaction with SEDG technology
    • Act as “lead” on all technical matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
    • Host weekly technical calls with customers regularly and manage key projects, requiring cross functional discipline..
    • Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams.
    • Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as project manager to deliver required results.
    • Management of internal SE technical resources as needed.
    • Customer contact for any special issues and trends in customer territories.
    • Ensure that all levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc.
    • Understands customer expectations, detailed knowledge of customers market strength/weakness, Expert in customer’s business objectives, current and future. Customer contact to discuss product customizations and future developments.
    • Analyze and act on quality trends from data produced by quality engineer. Present these reports and trends to customer technical leads in an effective manner,
    • Manage process for collection (internal and external) of quality data internally or presented to the customer.
    • Manage assigned cases through the CRM system and follows up according agreed targets


    Requirements

    • 3+ years of field technical service in solar industry
    • Education - Electro technical engineering degree or similar (by work experience and technical education)
    • Knowledge of industry and experience managing accounts
    • Willingness to travel and customer facing activities required.
    • Ability to work in a fast pace environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
    • Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
    • Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.
    • Proven ability to deliver high level of customer service and a strong technical aptitude.
    • Excellent report-writing and data analytical skills including project management skills.
    • Strong analytical and problem solving abilities and critical thinking with a solutions oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
    • Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set.