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Technical Trainer×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system. We are looking for a committed, flexible, performance-oriented and self-responsible reinforcement in the field of Technical Trainer to join our Poland team.
As a specialist in Technical Training, you will work directly with the Sales Team and customers and will be the first point of contact for technical questions for our customers and organizational interfaces regarding technical questions. You will be part of the Global Product management team and represent the Polish market requirements for new products, features and regulations. This requires a high level of flexibility, motivation and reliability.
**Must be based in in Katowice or willing to relocate**
What will you be doing:
- Conduct customer training via online tools or on-site support at the customer's site
- Development, maintenance and further development of product-related training documents and training tools
- Point of contact for sales and direct customers for product-related questions
- Development and implementation of structured qualification measures in sales (product training)
- Collaboration in product and market-related competitor analyses
- Support for product documentation
Requirements:
- BA/BSc in Electrical Engineering- a must!
- Strong technical background in both Hardware and Software, preferably from Technical pre-sale or technical account management, training with strong capability in training
- 2-3 years experience
- Affinity to technical products and renewable energy - a plus!
- Confident handling of MS Office programs
- Knowledge of Modbus interfaces and Modbus programming skills – a plus!
- Fluent in written and spoken language in Polish and English.
- Independent and proactive working style, commitment, great communication skills
- Fast learner, adaptive character type, team player
- Willingness to travel (up to 40% of the time)
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Technical Service Specialist- Tier 1 (Italian)×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system. We are looking for Technical Service Representative Tier 1 for a unique and dynamic position.
**Based in Katowice, Poland**
What will you be doing?
- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues: Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete Solaredge PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers
- Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms
- Use of Solaredge defined troubleshooting tools
- Take part and fulfill all training activities required for the job, including e-learning online training and hands-on.
- Maintain technical knowledge using Learning management system (LMS)
Requirements:
- Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products or similar is a plus.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Native local language is not required, fluent Italian language in spoken and written is a must. Business communication skills in English
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Technical Service Specialist- Tier 1 (German)×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system. We are looking for Technical Service Representative Tier 1 for a unique and dynamic position.
**Based in Katowice, Poland**
What will you be doing?
- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues: Optimizer troubleshooting for Onsite/Offsite customers; Inverter troubleshooting for Onsite/Offsite customers; Communication troubleshooting for Onsite/Offsite customers; Complete Solaredge PV system troubleshooting for Onsite/Offsite customers; EC chargers and Energy Storage Systems troubleshooting for Onsite/Offsite customers; Smart Energy solutions troubleshooting for Onsite/Offsite customers
- Provide support in the troubleshooting and diagnosis of grid tie solar system issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms
- Use of Solaredge defined troubleshooting tools
- Take part and fulfill all training activities required for the job, including e-learning online training and hands-on.
- Maintain technical knowledge using Learning management system (LMS)
Requirements:
- Ideally 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products or similar is a plus.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Native local language is not required, fluent German language in spoken and written is a must. Business communication skills in English
- Field Service Engineer×