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Vietnam

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Vietnam

    Service

  • Field Service Engineer×

    This position provides the successful candidate with the opportunity to join the SolarEdge team in Vietnam and have a major part in leading the company’s sales efforts in all segments of the solar industry, residential, commercial and utility, through direct and channel sales.

     

    Responsibilities: 
     

    • Providing technical on-site customer support for SolarEdge installed equipment and systems
    • Provide remote support via telephone as required for SolarEdge installed equipment and systems
    • Utilization of the SolarEdge CRM system for case reporting and closure
    • Providing technical (& advanced) trainings to installers, EPC companies and system owners
    • Travel to sites to address the following types of issues:
    • Fixing/replacing/installing inverters
    • Fixing/replacing/installing internal cards
    • Fixing/replacing/installing optimizers
    • Fixing/installing communication
    • Fixing/installing SE accessories (CCG/sensors/meters/etc.)
    • Perform necessary inventory counts
    • Support logistics as necessary for shipment issues relating to RMA activities
    • Assist in the management service partner network within the territory

     

    Requirements: 
     

    • Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
    • Minimum 2 years in a field service/support role
    • Experience with photovoltaic systems an advantage
    • A distinct customer service focus.
    • Excellent interpersonal verbal and written communication skills.
    • Fluent in English and local language – both written and spoken
    • Experience working for an international organization is preferred.
    • A hungry go-getter with a strong can-do and hands-on attitude.
    • Technical savvy
    • An energetic, highly motivated and driven manager person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
    • Team Player!

     

    Please send your CV in English to shir.shargal@solaredge.com