Support Center | SolarEdge | A World Leader in Smart Energy

Support Center

Support Center
Support Center

Top Frequently Asked Questions

I purchased a home with a system already installed and need access to monitoring or I am transferring ownership of my home and would like to provide access to the new owner. How can this be done?

If you purchased a home with a solar system and need monitoring access, please send a proof of purchase that shows the sale has been completed to support@solaredge.com. Make sure to include all of your applicable information including your name, email, address, and SolarEdge inverter serial number.

If you are selling a home and want to transfer access to the new owner, please contact us at support@solaredge.com with the new owner’s name, email address, and address of the home so we can complete a transfer.

How can I check my production without communication?

SolarEdge highly recommends connecting your system to the SolarEdge monitoring platform for enhanced PV performance monitoring. You can use the methods below to check your system’s performance without an internet connection In SetApp-enabled inverters:

1.    Check for the status of the LED indicator at the bottom of the unit.
2.    When the inverter is producing energy, the green LED will be constantly on.

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In inverters with a display:

Press once the green button at the bottom of the inverter or the ok button on the front of the inverter. The power production information will be displayed.

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How can I monitor my system in the monitoring platform?

Your installer can register the site for you. Once registered you will receive a confirmation email with the link to the monitoring platform. If you have not received the confirmation email yet, please contact your installer. To login into the monitoring platform please click here.

Already have monitoring access? Learn how to monitor your system efficiently by watching our quick user video and checking out all relevant resources here

What is SetApp?

SetApp is an app for smart devices that you use to commission and configure installations of SolarEdge SetApp-enabled inverters (without an LCD screen).  You should always open the app before visiting the site, while your smart device is connected to Wi-Fi, to ensure that you have the latest version.

How do I reset my monitoring platform password?

Please use the “Forgot your password?” link on the login screen of the monitoring platform:

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Why are my modules not producing the same amount of power?

There are multiple reasons for solar modules mismatch. It can be related to environmental and installation factors, different aging rate or manufacturing tolerance. Module mismatch can be apparent from the first day of the system or evolve over time.

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If you have further questions or feel there could be an issue, contact your installer to look at the site with you.
You may also contact SolarEdge support by opening a case on the support portal.

Who do I contact if my system is not performing as expected or if I'm having technical issues with my system?

You should contact your solar installer for all performance-related inquiries.

You can also log in to the support center and check out our comprehensive knowledge base library, providing one central resource filled with technical articles and videos to help troubleshoot your service issue.

How can I edit my site details?

As a system owner, you may change the site image and edit the feed-in tariff or time-of-use (TOU) rates. You may do so by clicking on the Admin icon in your monitoring portal site.

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What communication options does SolarEdge provide to connect the PV system to the internet?

SolarEdge inverter comes with a built-in Ethernet (RJ45) port for direct connection and a RS485 port for multi-device connection. For more options, including wireless options, please refer to the communication options application note here.

Can I turn the Wi-Fi off? does it affect the system?

Turning off your Wi-Fi will prevent your system from communicating with the monitoring platform. The production from your system will not be affected, and the data transmission will be resumed (and restored retroactively up to a certain limit) once the connection is re-established.

Is the system communicating properly with the monitoring platform?

Inverters with LCD screens will display “S_OK” when they are connected to SolarEdge servers. SetApp-enabled inverters will have an illuminated blue LED.  If the system is not communicating, check the communication status screen of the LCD or of SetApp, and reference the error message in the installation guide.

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Where can I find information about my product?

Search for manuals, technical documentation, datasheet and more in the download page

What is the warranty on my SolarEdge equipment?

SolarEdge includes a 25-year warranty for power optimizers and a standard 12*-year warranty for inverters. The SolarEdge inverter warranty is extendable to 20 or 25 years, depending on the inverter model. The warranty extension is available with a one-time payment fee and must be purchased within 24 months of the inverters shipment.

For more information please visit our Warranty page.

*In some countries the inverter warranty is limited to 7 years. For a list of these countries please access http://www.solaredge.com/articles/warranty_exceptions