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  • Field Service Engineer×

    Job Description

    SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

    We are looking for a Field Service Engineer to join our team in France

     

    What will you be doing?

    • Resolve issues over the phone with qualified personnel when on-site;
    • Replace or assist in replacing SolarEdge products at the field;
    • Propose alternative system designs to achieve better functionality of the system;
    • Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and SE accessories (CCG, sensors, metes, etc)
    • Assist in commissioning of residential or commercial Solar Systems;
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
    • Manage the monitoring database of customer installations
    • Run training sessions with SolarEdge customers
    • Advise customers concerning equipment operation, maintenance, or programming;
    • Establish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on-site;
    • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;

      

    Requirements:

    • Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
    • 2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role
    • Valid driver license
    • Traveling to sites within Taiwan, but also international travel may be required
    • Self-contained and self-organized working style
    • Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage! 
    • Self-starter and quick learner
    • Customer-oriented with excellent communication skills
    • Ability to multitask in a very fast-paced environment
    • Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers:
    1. Excellent interpersonal verbal and written communication skills.  
    2. Fluent in English and local language – both written and spoken
  • Technical Service Engineer - Tier 2×

    Job Description

    Location: Lion, France

     

    SolarEdge is a global-leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

    Solaredge is seeking a Technical Service Engineer – Tier 2 to join our company. If you are passionate about customer care and love helping them diagnose and solve technical issues, this position is perfect for you

     

    What will you be doing?

    • Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
    • Engage in the monitoring and troubleshooting support, supervision and coordination of customers Solar Power Plants.
    • Management of general daily on-site issues, reporting and site work deliverables to the Service Manager & Sales Manager
    • Planning and preparation of site work, managing and updating these internally and to the customers
    • Provide on-site, on-line, phone, chat or email support to customers when needed.
    • Evaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill them
    • Identify product, documentation and other issues impairing customer satisfaction and work with the HQ to improve them.
    • Assist the sales team in technical areas and other needs to close deals
    • Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms.
    • Work proactively to help branch office meet company’s KPI’s.
    • Select, collect and analyze site data to identify HW/SW issues
    • Approve Tier 1’s RMA cases
    • Provide technical assistance and support to Tier 1 escalations
    • Make sure every issue, call, case is documented in the database
    • Escalate cases to FSE (for technical cases)
    • Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.
    1. Work with regional logistic manager
    2. Work with relevant POC at HQ


    Requirements

    • Electrical Engineer/ Practical Engineer/ Similar technical certification
    • Previous experience as 2nd level engineer in a technical environment- minimum of 2 years
    • PV business experience: advantage
    • Strong problem solving skills
    • IT knowledge
    • Profound & solid technical knowledge
    • Native Local language, business communication skill in English
    • Customer Oriented, Team Player, excellent communication skills
    • Basic knowledge of Word, Excel, and Power Point
    • Ability to multi-task in a very fast pace environment
    • Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.
    • Second class electric work specialist license- advantage