SolarEdge | Open Positions in Taiwan | See Details
Close mobile menu

Taiwan

Careers hero banner
Careers hero banner

Taiwan

    Sales

  • Commercial Project Manager×

    Responsibilities: 
     

    • Effectively manage and coordinate commercial project activities in Taiwan. This will include working with the Taiwan SolarEdge team as well as partners, distributors and customers. 
    • The role will report to the Taiwan Country Manager and will be based in Taipei, Taiwan although other locations will be considered for the right candidate. There will be functional ‘dotted line’ accountability to the ROW Commercial Program Manager and the VP ROW Customer Support.
    • For Commercial Projects, SolarEdge provides project management services covering the project from the end of sale to the commissioning and verification of the system. 
    • Establishing relationships with commercial customers/installers in multiple countries as a dedicated POC, providing quick response for customer queries throughout the installation.
    • Develop and implement the project management process in Taiwan, working with local SolarEdge Sales and Support teams. 
    • Tracking the projects through all installation phases, providing feedback while ensuring the EPC has all the necessary information and SolarEdge major milestones are met.
    • Working across departments with all relevant SolarEdge teams to make sure any installation issues and requirements receive a high priority and are escalated as needed.
    • Provide regular or as needed updates to management/HQ regrading upcoming/ongoing projects status and timeline. 
    • Coordinate site visits and onsite technical support during the installation and commissioning of the system.
    • Coordinate and provide training on installation best practice for SolarEdge equipment
    • Provide advice to installers and EPCs on AC and DC installation issues relating to PV systems
    • Verifying project readiness for commissioning and providing close support and monitoring for the activation/commissioning of the system (remote or onsite).
    • Monitoring system 'health' post-commissioning and verifying all pending technical issues are resolved.
    • Become technically proficient with SolarEdge products, troubleshooting and the system commissioning process.
    • Identify and promote issues/features relating to the commercial program across departments 
    • Stay updated on latest commercial features, issues and solutions.

     

    Requirements:
     

    • Master- or Bachelor degree in electrical engineering or equivalent in depth technical expertise.
    • Minimum of 2 years working experience in a project organization or supporting projects within an organization, preferably in the PV sector.
    • Experience in residential and commercial PV system installation
    • Knowledge of AC and DC components of a PV system 
    • Proven track record in project operations, process and productivity improvements. 
    • Customer focused
    • Strong interpersonal/communication skills, team player
    • Adaptability to changing tasks and working environments
    • Fast and independent learner
    • Self-motivated with the ability to follow through on multiple engagements 
    • Technically proficient
    • Critical thinker
    • Able to work independently across the organization and with customers
    • Able to motivate 
    • Fluent English, excellent written and verbal communication skills
    • Other languages an advantage

     

    Please send your CV in English to luciana.coin@solaredge.com

  • Service

  • Service & Logistics Administrator×

    This position provides the successful candidate with the opportunity to join the SolarEdge team in Taiwan and have a major part in supporting the company’s efforts to grow our business across all segments of the solar industry, residential, commercial and utility, through direct and channel sales.

     

    Responsibilities: 
     

    • Daily operation of RMAs through CRM and ERP systems
    • Coordinate for all logistics operations including import, export and inland movements.
    • Manage spares and sales inventory. 
    • Coordinate with warehouse teams for dispatch of materials. 
    • Coordinate with customers for return of faulty materials. 
    • Coordinate with global logistics team for dispatch of materials. 
    • Coordinate with logistics companies for organizing dispatch and pickup of materials. 
    • Coordinate with customs authorities for timely release of materials
    • Coordinate with customers for consignment warehouses and inventory counts where applicable 
    • Generate documents for logistics movements. 
    • Maintain and update sales and customer records.
    • Maintain logs and records.
    • Work with CRM software’s for operations. 
    • Perform timely audit of warehouse and inventory
    • Responsible for customer stock or spares available for service readiness
    • Lead the ERP and internal data systems data management and updating in sync with HQ teams.

     

    Requirements: 
     

    • Bachelor degree – preferably gained in an industrial engineering discipline
    • Minimum two years of experience in logistics operations.
    • Detailed understanding of customs procedures.
    • Knowledge of documentation requirements for logistics operations.
    • Ability to work with CRM software’s.
    • A distinct customer service focus.
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently.
    • Fluent in English and local language – both written and spoken
    • Experience working for an international organization is preferred.
    • A hungry go-getter with a strong can-do and hands-on attitude.
    • Technical savvy
    • An energetic, highly motivated and driven manager person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
    • Team Player!

     

    Please send your CV in English to Luciana.coin@solaredge.com

  • Technical Service Engineer - Tier 1×

    Solaredge is seeking a Technical Service Engineer – Tier 1 to join our Taiwanese team. If you are passionate about customer care and love helping them diagnosing and solving technical issues, this position is perfect for you.

     

    What will you be doing?

    • Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
    • Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
    • Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
    • Manage the monitoring database of customer installations.
    • Document all activity in ticketing system and other database software platforms.
    • Create layouts on the monitoring site at customer’s request
    • Coordinating service & support activities with field service team

     

    Requirements

    • At least 2 years of experience in professional customer service and in technical helpline or remote support.
    • Basic understanding of IP network technology.
    • Experience with solar electric products.
    • Exceptional listening and questioning skills.
    • Outstanding written communications skills in English.
    • Ability to multitask in a very fast-paced environment.
    • Experience working for an international organization is preferred.
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.

     

    Please send your CV in English to luciana.coin@solaredge.com