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Thailand
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Field Service Engineer×
What will you be doing:- Providing technical on-site customer support for SolarEdge installed equipment and systems
- Provide remote support via telephone as required for SolarEdge installed equipment and systems
- Utilization of the SolarEdge CRM system for case reporting and closure
- Providing technical (& advanced) trainings to installers, EPC companies and system owners
- Travel to sites to address the following types of issues:
- Fixing/replacing/installing:
o Inverters
o Internal cards
o Optimizers
o Communication
o SE accessories (CCG/sensors/meters/etc.)- Perform necessary inventory counts
- Support logistics as necessary for shipment issues relating to RMA activities
- Assist in the management service partner network within the territory
Requirements:
- Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
- Professional Qualifications:
o Minimum 2 years in a field service/support role
o Experience with photovoltaic systems an advantage
o A distinct customer service focus.
o Excellent interpersonal verbal and written communication skills.
o Fluent in English and local language – both written and spoken
o Experience working for an international organization is preferred.- Personal Characteristics:
o A hungry go-getter with a strong can-do and hands-on attitude.
o Technical savvy
o An energetic, highly motivated and driven manager person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
o Team Player!Please send your updated CV to Rachel.Schy@solaredge.com