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Technical Service Specialist- Tier 1×
Job Description
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
**We are looking for someone based in Bangalore**
What will you be doing?
- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
- Onsite/Offsite Optimizer Troubleshooting
- Onsite/Offsite Inverter Troubleshooting
- Onsite/Offsite Communication Troubleshooting
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
Requirements:
- At least 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Native local language, business communication skills in English
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Technical Service Specialist- Tier 1 (Global Support)×
Job Description
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
**We are looking for someone based in Bangalore to support our Australian business **
What will you be doing?
- Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Manage the monitoring database of customer installations.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
Requirements:
- At least two years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products. · Exceptional listening and questioning skills.
- Outstanding written communications skills in English. · Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Engineering or technical qualification in electrical and electronics a must.
- Ability to work in shifts.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Business communication skills in English
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Field Service Engineer×
Job Description
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
**Based in Bangalore**
What will you be doing?
- Provide telephonic support and email support to customers.
- Provide onsite support services.
- Replacing PCB in products.
- Remote troubleshooting of solar inverter and monitoring products.
- Work with regional sales team for technical consultation.
- Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
- Manage the monitoring database of customer installations.
- Work with customer support software.
- Coordinate with logistics team to handle product movement.
- Maintain spare stock and inventory.
Requirements:
- Engineering or technical qualification in electrical and electronics a must.
- Experience in field support or handling products is necessary.
- Experience with Photovoltaic systems- an advantage.
- Customer oriented with excellent communication skills.
- English, speaking and writing is necessary.
- Ability to speak other regional languages – an advantage.
- Willingness for travel.
- Self-starter and quick learner.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers.
- Ability to multitask in a very fast-paced environment.
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Assistant Sales Manager×
Job Description
As a Sales Manager, you will be responsible for assessing different partner’s business and for developing successful sales strategies including negotiating supply agreements, providing product training, the introduction of new products and managing day-to-day business. You will help to drive SolarEdge revenue and market share in your region. Based in Nagpur
Responsibilities:
- Identify and close sales opportunities following the Company’s overall strategic plans and financial objectives in the region
- Sales Forecast & Achieving the revenue Targets for the region.
- Responsible for sending technical pre-sales documents to Customers & initiate Cold calls
- Develop and maintain relationships with solar distribution channels and strategic accounts
- Actively pursue direct sales leads with installers, distributors and utility companies
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurately and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the Vidarbha, Chhatisgarh & Madhya Pradesh Regions market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Creation of regional sales plan and forecasting in alignment with business objectives/Strategies
- Attend tradeshows and conferences
- Continuously educate customers through workshops, seminars, training and attending conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
Requirements:
- Bachelor’s Degree in electrical engineering/ MBA in Sales & Marketing (Advantage)
- Should be able to operate from Nagpur location and responsible for Sales and Sales operations activities for Vidarbha, Chhattisgarh, Madhya Pradesh.
- Around 2~6 Years of total experience in sales and sales operation activities in the High Power/ Grid Connected/ Renewable Energy Products / UPS industry
- Strong business sense and solar industry network & contacts
- Previous experience in the PV industry - a significant advantage
- Solid and verifiable track record of overachievement
- Candidates should have a verifiable record of successfully growing market share
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Proven track record of identifying, negotiating/converting and closing large dollar deals
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization is preferred
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Fluent in Marathi, Hindi, and English
Personal Qualities:
- A hungry go-getter with a strong can-do and hands-on attitude.
- Willingness for national travel
- Analytical and solution finding approach
- Technical savvy
- An energetic, highly motivated and driven person who is willing to roll up his/her sleeves and do whatever is necessary to guarantee the success of the company
- Team player!
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Asst. Manager / Dy. Manager -Sales×
Job Description
As a Sales Manager, you will be responsible for assessing different partner’s business and for developing successful sales strategies including negotiating supply agreements, providing product training, the introduction of new products and managing day-to-day business. You will help to drive SolarEdge revenue and market share in your region.
**Based in Pune**
What will you be doing?
- Identify and close sales opportunities following the Company’s overall strategic plans and financial objectives in the region
- Sales Forecast & Achieving the revenue Targets for the region.
- Responsible for sending technical pre-sales documents to Customers & initiate Cold calls
- Develop and maintain relationships with solar distribution channels and strategic accounts
- Actively pursue direct sales leads with installers, distributors and utility companies
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurately and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the Western Region market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Creation of regional sales plan and forecasting in alignment with business objectives/Strategies
- Attend tradeshows and conferences
- Continuously educate customers through workshops, seminars, training and attending conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
Job Requirements
- Bachelor’s Degree in electrical engineering/ MBA in Sales & Marketing (Advantage)
- Should be able to operate from Mumbai/Pune location and responsible for Sales and Sales operations activities for Maharashtra, Gujarat, Goa and Chhattisgarh.
- Around 2~6 Years of total experience in sales and sales operation activities in the High Power/ Grid Connected/ Renewable Energy Products / UPS industry
- Strong business sense and solar industry network & contacts
- Previous experience in the PV industry - a significant advantage
- Solid and verifiable track record of overachievement
- Candidates should have a verifiable record of successfully growing market share
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Proven track record of identifying, negotiating/converting and closing large dollar deals
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization is preferred
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization
- Fluency in Marathi, Gujarati, Hindi and English