SolarEdge | Open Positions in Japan | See Details
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Japan

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Japan

    Service

  • Field Service Engineer×

    What will you be doing?

    • Resolve issues over the phone with qualified personnel when on site;
    • Replace or assist in replacing SolarEdge products at field;
    • Propose alternative system designs to achieve better functionality of the system;
    • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
    • Assist in commissioning of residential or commercial Solar Systems;
    • Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE;
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
    • Manage the monitoring database of customer installations
    • Run training sessions with SolarEdge customers
    • Advise customers concerning equipment operation, maintenance, or programming;
    • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
    • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;


    Requirements:

    • Electrical contractors license & CEC accreditation
    • 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
    • Valid driver license
    • Travelling to sites, predominately intra-state, but also nationally Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
    • Self-contained and self-organized working style
    • Working at heights license
    • Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
    • Experience in both STC and LGC market- an advantage
    • Self-starter and quick learner
    • Customer oriented with excellent communication skills
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
    • Ability to multitask in a very fast-paced environment
    • Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.

     

    Please send your updated CV in English to Galit.Shlezinger@solaredge.com