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Australia

    Service & Support

  • Customer Care Specialist×

    Job Description

    SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions. This is a remote position

    What will you be doing?

    • Customer support interface; admin, logistical and general support
    • Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
    • Reports and manage designated accounts
    • Owns customer satisfaction with SEDG technology
    • Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
    • Host service calls with customers as needed
    • Perform account service level analytics to help maintain service levels and align priorities and strategies.
    • Resolve service escalations in the shortest amount of time and most efficiently and effectively
    • Directly escalate and act as focal point to, Support, teams.
    • Ensure company resources can deliver to customer requirements and follow-through on commitments.
    • Act as a customer service advocate to deliver required results.
    • Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
    • Responsible for building service relationship at the customer site


    Requirements:

    • 2+ years of experience in a support roles
    • Experience with customer relations (call center or inside accounts management)
    • Experience with CRM systems and general software tools
    • Strong communication skills
    • Customer focused
    • Persuasiveness
    • Flexibility
    • Technical orientated
    • Local customer language and English knowhow mandatory
  • Customer Care Specialist- Maternity Leave×

    Job Description

    SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.

    **This is a remote maternity leave position**

    What will you be doing?

    • Customer support interface; admin, logistical and general support
    • Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
    • Reports and manage designated accounts
    • Owns customer satisfaction with SEDG technology
    • Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
    • Host service calls with customers as needed
    • Perform account service level analytics to help maintain service levels and align priorities and strategies.
    • Resolve service escalations in the shortest amount of time and most efficiently and effectively
    • Directly escalate and act as focal point to, Support, teams.
    • Ensure company resources can deliver to customer requirements and follow-through on commitments.
    • Act as a customer service advocate to deliver required results.
    • Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
    • Responsible for building service relationship at the customer site


    Requirements:

    • 2+ years of experience in a support roles
    • Experience with customer relations (call center or inside accounts management)
    • Experience with CRM systems and general software tools
    • Strong communication skills
    • Customer focused
    • Persuasiveness
    • Flexibility
    • Technical orientated
    • Local customer language and English knowhow mandatory
  • Field Service Electrician - Sydney×

    Job Description

    SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.

    **Based in Sydney**

    What will you be doing?

    • Regional resource for issues resolution over the phone with qualified personnel when on site
    • Train, assist and supporting system troubleshooting and details with SolarEdge products at field and field problems resolution
    • Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
    • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
    • Assist/approve commissioning of residential or commercial Solar Systems and provide final commissioning report
    • Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
    • Manage the configuration database of customer installations/sites for products performance reporting, replacements or troubleshooting purposes
    • Advise customers concerning equipment operation, maintenance, or programming
    • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
    • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from
    • customers in CRM.

    Requirements:

    • 3+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
    • Electrical contractors license & CEC accreditation- a must
    • Valid driver license and car- a must
    • Travelling to sites, predominately intra-state, but also nationally
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • Service tools – Apollo, ATE. Server Admin
    • Self-contained and self-organized working style
    • Working at heights license
  • Field Service Electrician×

    Job Description

    SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions. Based in the greater Perth area


    What will you be doing?

    • Regional resource for issues resolution over the phone with qualified personnel when on site
    • Train, assist and supporting system troubleshooting and details with SolarEdge products at field and field problems resolution
    • Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
    • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
    • Assist/approve commissioning of residential or commercial Solar Systems and provide final commissioning report
    • Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
    • Manage the configuration database of customer installations/sites for products performance reporting, replacements or troubleshooting purposes
    • Advise customers concerning equipment operation, maintenance, or programming
    • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
    • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from
    • customers in CRM.

    Requirements:

    • 3+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
    • Electrical contractors license & CEC accreditation
    • Valid driver license and car- a must
    • Travelling to sites, predominately intra-state, but also nationally
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • Service tools – Apollo, ATE. Server Admin
    • Self-contained and self-organized working style
    • Working at heights license
  • Sales

  • Sales Administrator×

    Job Description

    SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

    We are looking for a Sales Administrator in **Melbourne** to join our team!

    What will you be doing?

    • Processing sales orders in the company’s ERP system, ensuring correct prices, discounts, and product items
    • Liaise with Sales Operations and logistics to track order status (PO, Order Confirmation, Pickup Date. Shipping status) internally and update to customers.
    • Monitoring customer credit facilities to ensure compliance with terms
    • Responding to customer order queries
    • Responsible for the processing and archiving of general documents.
    • Coordinate with HQ for order entry and processing
    • Organize and provide data, reports, and general back office support to the sales team
    • Provide shipping documents to assist business personnel to control shipments and handle import and export matters for distributors.
    • Send introductory email to customers when getting new leads and maintain customer database
    • Administrative support for marketing activities
    • Response and support tasks for communication to marketing team in HQ.
    • Occasional interstate travel to support sales staff with customer events

    Requirements:

    • Previous experience working in a similar position in technology company an advantage
    • Advanced computer skills in Microsoft applications
    • Strong organizational skills and interpersonal skills
    • Able to work independently within deadlines
    • Self-motivated
    • Very strong written and oral communication skills
    • Excellent people and management skills
  • Fulfillment Coordinator×

    Job Description

    SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.

    We are looking for a Fulfillment Coordinator in **Melbourne** to join our team!

    What will you be doing?

    Reduce stocktake variance:

    • Weekly inventory reconciliation
    • Sales cycle counts
    • Support/FE weekly reconciliation and follow up

    Assist in WH management:

    • Weekly delivery performance management- DIFOT (Expeditors vs SE data analysis)
    • Consumable management including raising PR/reorders
    • Monitor inbound are receipted in timely manner and receipt where required invoice reconciliation — transport and WH

    Improve Customer service:

    • System transfers between Sales and Support
    • Customer Returns system processing/tracking
    • Proactively manage logistics queries
    • Futile delivery avoidance/management

    SE Admin/ Operations:

    • POD for auditing/revenue confirmation
    • Export documents preparation
    • Module delivery management
    • Issues raising, escalation and monitoring to resolution
    • Create and maintain inventory management report to share with Sales Managers (unallocated and available free stock)
    • Cross trained as Fulfilment/Sales Admin/RMA back up
    • Returns management/FA follow up/processing/preparation for return to Israel
    • Project work as required

    Requirements

    • Bachelors degree - preferred
    • Minimum two years of experience in logistics operations.
    • Detailed understanding of customs procedures.
    • Knowledge of documentation requirements for logistics operations.
    • Organized
    • Expertise in excel.
    • Ability to work with CRM software.
    • A distinct customer service focus.
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • General understanding of Microsoft Office products and the ability to adapt to other computer systems quickly and utilize them efficiently.
    • Experience working for an international organization is preferred. 
    • A hungry go-getter with a strong can-do and hands-on attitude. 
    • Tech savvy
    • An energetic, highly motivated and driven manager person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
    • Team Player!