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Belgium
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Field Service Engineer×
Location: North Belgium
Responsibilities:
- Providing customer support on site, CRM and over the phone
- Travelling to sites
- Fixing/replacing/installing inverters
- Fixing/replacing/installing internal boards
- Fixing/replacing/installing optimizers
- Fixing/installing communication
- Fixing/installing SE accessories (CCG/sensors/meters/etc.)
- Generation of visit reports
- Maintaining of FSE stock of inverters, optimizers, boards and accessories
- Regular Inventory counts
- Providing technical trainings to installers
Requirements:
- At least 2 years of experience as Field Service Engineer in investments goods, PV industry- advantage
- Education -Technical engineering background
- Willingness for national and international travel
- Communication skills
- Flexibility
- Self-contained and self-organized working style
- Working in heights license
- Profound technical knowledge
Please send CV in English with indication of the relevant position (country and title) to Shir.shargal@solaredge.com -
Customer Care Specialist×
What will you be doing?
- Key Accounts Customer Care
- Owns customer satisfaction with SEDG technology
- Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
- Host service calls with customers as needed
- manage key projects, requiring cross functional discipline.
- Perform account service level analytics to help maintain service levels and align priorities and strategies.
- Resolve service escalations in the shortest amount of time and most efficiently and effectively
- Directly escalate and act as focal point to Marketing, Support, HQ marketing, HQ R&D, teams… Ensure company resources can deliver to customer requirements and follow-through on commitments. Act as a customer service advocate to deliver required results.
- Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
- Responsible for building service relationship at the customer site
- Escalation management
- Be the Escalation point of contact for VIP/Category A/A+ customers and other selected customers
- Proactive monitoring and escalation of support service to VIP/Category A/A+ customers and selected customers
- Be the Escalation point of contact for sales team and other internal departments
- Support escalations needs of management
- Take ownership and manage these escalations to closure, with clear and proactive feedback to the internal and external customers
- Work closely with technical service center in Sofia, local support organization and HQ to solve escalations in a quick and professional manner, with keeping a high quality level of the resolution and or status reports.
- Supporting Role
- Support Tier 2 with support projects, analyses and customer requests
- Support sales account managers with Sales specials, sales projects, large compensation requests or account administration upon request of management
- Support Field service team with analyses, basic administration and case follow up upon request of management
- Assist with Logistic requests of field service team, Tier 2, HQ and or management
- Assist with administrative tasks as inventory count, cases support, reporting and other support activities upon request of management.
- Support Senior Customer Care Specialist with internal process improvements and quality related issues
- Duties as required
Requirements- Education: Commercial and or general administration qualification
- Experience with customer relations (call center or inside accounts management)
- Experience with CRM systems and general software tools
- Strong communication skills
- Customer focused
- Persuasiveness
- Flexibility
- Technical orientated
- Dutch, France and English speaker
Please send CV in English with indication of the relevant position (country and title) to luciana.coin@solaredge.com
- Key Accounts Customer Care
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Account Manager×
Responsibilities
- Actively pursue direct sales leads with installers, investors and utility companies
- Assist with forecast of revenue on a regular basis and review sales results to ensure that established targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at multiple levels to ensure that SolarEdge remains the supplier of choice for power conversion electronics for their installations
- Assist the product management teams and the management to define and improve the product portfolio for use in the Belgian market by regularly gathering feedback from customers, business partners and by closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the Belgian market
- Successfully execute a brand and messaging strategy and act as an external evangelist for the brand
- Liaise with the Belgian team to ensure that sales targets are being defined and met
Requirements
- A BA/BS in a related technical discipline such as Electrical Engineering, Mechanical Engineering etc.
- Minimum 5+ years' experience in technical sales and must have previous experience in the PV industry
- Network in the Belgian PV industry is a significant advantage
- Solid and verifiable track record of overachievement, candidates should have a verifiable record of successfully growing market share
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms
- Proven track record of identifying, negotiating/converting and closing large euro deals
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus
- Excellent interpersonal verbal and written communication skills
- Experience working for an international organization is preferred
- Fluent in Flemish and French & acceptable English (writing, speaking, listening)
- A hungry go-getter with a strong can-do and hands-on attitude
- Technical savvy
- An energetic, highly motivated and driven sales person who is willing to roll up his/her sleeves and do whatever is personally necessary to guarantee the success of the company
- Team Player!
Please send CV in English with indication of the relevant position (country and title) to Shir.shargal@solaredge.com