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Digital Marketing Manager×
Job Description
SolarEdge is a global leader in smart energy technology. We believe that continuous improvement in the way we produce and consume energy will lead to a better future for us all. By combining engineering excellence with a relentless focus on innovation, SolarEdge drives progress by creating smart energy solutions that power our future.
As Digital Marketing Manager, you define the marketing strategy and work together with colleagues in the marketing department as well as the various departments within the company for its implementation. You ensure the continuity of our digital activities, including brand awareness and lead generation campaigns via social, Google search and with external lead generators. Measurement of success is key, so that a good picture emerges of what does and does not work. Based on a thorough result analysis, you make continuous improvements to the strategy and approach.
You report to the Senior Marketing Manager for the Benelux and work from Vianen, with a focus on the Netherlands but responsibilities that span the Benelux market.
Responsibilities
- Drafting a digital marketing strategy for both the residential and commercial markets in the Benelux
- Developing customer journeys within campaigns based on a grounded understanding of the digital behavior of the homeowner based on specific personas with the aim of building brand awareness and lead generation
- Developing new campaigns to connect with existing SolarEdge system owners with the aim of up-selling and lead generation via refer-a-friend programmes, among others
- Developing B2C campaigns in the Commercial & Industrial (C&I) markets based on promising verticals (such as agri and logistics) whereby the identification of a successful digital approach per specific target group is the starting point
- Defining KPIs to measure the success of our digital marketing activities and creating a dashboard to present the results
- Further development and optimisation of our marketing automation (Hubspot) to achieve maximum results from the available data and identification and follow-up of missing data
- Continuous creation of catchy and distinctive content for the digital campaigns, including blog and video
- Supporting the development of a new website for the Netherlands, incl. research into keywords
- Continuous measurement of our brand awareness and online competition analyses
- Supporting off-line B2C campaigns by targeted online campaigns
Requirements
- Languages: fluent in Dutch and English
- Education: University Degree (marketing, business administration) - Advantage
- Marketing experience: mid-senior level, minimum 5 years in marketing, including digital marketing and event management, and used to dealing with complex DMUs in a B2B environment
- Experience in managing digital agencies in planning and activating successful campaigns
- Experience in the sector: Renewable energy, high-tech or electronics preferred, but not essential
- You have the following soft skills and characteristics:
- Excellent communication skills, both written and oral
- Excellent planning, prioritizing, and organisational skills
- very reliable, always do what you say you will do, and meet deadlines
- Ability to multi-task, stay calm under pressure, and maintain cross-group cooperation
- Easily builds relationships with both colleagues and customers
- Excellent analytical skills with an eye for detail and feel for numbers
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Product Manager - Inverters×
Job Description
SolarEdge is a top global leader in smart energy technology. SolarEdge's broad range of products encompasses intelligent & efficient conversion systems, EV chargers, smart energy solutions, monitoring platform and more.
The product department in SolarEdge is responsible for overseeing the development of all new products. The team is in charge of implementing strategy, roadmap, and feature definitions for all of SolarEdge's product lines, hardware and software, throughout the entire product life cycle.
We are seeking a self-motivated and a problem-solver product manager to join our growing team and lead our residential inverters solutions, both in EU and globally. As a product manager at SolarEdge’s dynamic environment, you will be generating product requirements by identifying potential opportunities and conducting market research and analyses.
You will own the product definition, introduction to the market and product lifecycle. You will in-directly manage activities across multiple teams including R&D, engineering, operation, sales and support.
What will you be doing:
- Establish the product vision, strategy, and roadmap for our marketplace
- Define, prioritize and communicate product requirements and features for current/future products
- Analyze market trends and competitive landscape, using both internal SolarEdge resources as well available marketing collateral, to drive new offerings
- Drive successful programs through ensuring organizational alignment and definition of relevant, meaningful product requirements
- Develop deep knowledge of issues and perspective key decisions with the executive team
- Responsible for maintaining the product’s roadmap presentation as well as highlight the product advantages and benefits in both internal and external presentations
- Create product MRDs, PRDs, system and technical requirements for new products
- Support the development of technical materials such as manuals, product presentations, training's to communicate product advantages and benefits etc
- Identify and resolve problems on time and gather information to conduct data-driven decisions and find potential alternative solutions
- Support various customer-facing departments including sales, support, and technical marketing
Requirements:
- B.Sc in Electrical Engineering or Computer Science – must
- Understanding the solar inverter system – must
- MBA – advantage
- Understanding of Energy management System (EMS) applications
- Knowledge in hardware, embedded firmware and mechanical systems in the renewable space
- Self-learning individual who reads constantly and loves to pass on their knowledge to others
- 5+ years of product management experience
- Proven experience building organized, detail-oriented requirements and project plans, and managing changing project requirements in a dynamic environment
- Excellent communication skills including verbal, written, white-boarding and presentation
- Strong analytical and problem solving skills
- Excellent English - Highly articulate and clear in both speaking and writing
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Technical Service Engineer - Tier 2×
Job Description
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
Solaredge is seeking a Technical Service Engineer – Tier 2 to join our amazing Netherland team. If you are passionate about customer care and love helping them diagnose and solve technical issues, this position is perfect for you
What will you be doing?
- Troubleshooting and resolution of complex calls or service cases with higher knowledge demand
- Engage in the monitoring and troubleshooting support, supervision, and coordination of customers Solar Power Plants.
- Management of general daily on-site issues, reporting, and site work deliverables to the Service Manager & Sales Manager
- Planning and preparation of site work, managing and updating these internally and to the customers
- Provide on-site, online, phone, chat, or email support to customers when needed.
- Evaluate customer needs with the support manager in the areas of service, training, logistics, and planning and execute the plan to fulfill them
- Identify product, documentation, and other issues impairing customer satisfaction and work with the HQ to improve them.
- Assist the sales team in technical areas and other needs to close deals
- Use and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms.
- Work proactively to help branch office meet company’s KPI’s.
- Select, collect and analyze site data to identify HW/SW issues
- Approve Tier 1’s RMA cases
- Provide technical assistance and support to Tier 1 escalations
- Make sure every issue, call, case is documented in the database
- Escalate cases to FSE (for technical case
- Make sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ.
- Work with regional logistic manager
- Work with relevant POC at HQ
Requirements
- Electrical Engineer/ Practical Engineer/ Similar technical certification
- Previous experience as 2nd level engineer in a technical environment- minimum of 2 years
- PV business experience: advantage
- Strong problem-solving skills
- IT knowledge
- Profound & solid technical knowledge
- Native Local language, business communication skills in English
- Customer Oriented, Team Player, excellent communication skills
- Basic knowledge of Word, Excel, and PowerPoint
- Ability to multi-task in a very fast-paced environment
- Excellent interpersonal skills and proven ability to establish/keep working relationships with customers, partners, peers and managers.
- Second class electric work specialist license- advantage
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Field Service Engineer×
Job Description
SolarEdge is a global-leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage and backup systems, EV charging and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
What will you be doing:
- Regional resource for issues resolution over the phone with qualified personnel when on site
- Train, assist, and support system troubleshooting and details with SolarEdge products at field and field problems resolution
- Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
- Travel to installers or end-user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment, and SE accessories (CCG, sensors, metes, etc)
- Assist/approve commissioning of residential or commercial Solar Systems and provide a final commissioning report
- Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates, and certificates for tools including PPE
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the configuration database of customer installations/sites for products performance reporting, replacements, or troubleshooting purposes
- Advise customers concerning equipment operation, maintenance, or programming
- Maintaining of FSE stock of inverters, optimizers, boards and accessories
- Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
- Write reports for every site visit and lodge them in the CRM.
- Resolve cases lodged from customers in CRM.
Requirement
- 2+ years of hands-on experience in a Technical role, including 1 year that is a customer-facing role - Advantage
- Electrical contractors license & CEC accreditation
- Valid driver license
- Traveling to sites, predominately intra-state, but also nationally
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Service tools – Apollo, ATE. Server Admin
- Self-contained and self-organized working style
- Working at heights license
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Customer Care Specialist×
Job Description
SolarEdge is wereldmarktleider op het gebied van smart energy technologie. Door gebruik te maken van eersteklas technische expertise en een constante focus op innovatie, creëert SolarEdge smart energy oplossingen 'that power our lives' en die onze toekomstige vooruitgang stimuleren.
Als markleider zijn we trots op deze positie. Deze willen we dan ook graag verder verstevigen. Solaredge heeft support dan ook erg hoog in het vaandel staan, hiervoor hebben we o.a. een Customer care afdeling. Binnen deze afdeling zijn wij op zoek naar een Customer Care Specialist.
Als Customer Care Specialist draag jij zorg voor de klanttevredenheid.
Op een pro-actieve wijze weet jij klanten te ontzorgen. Jij bent, en voelt je verantwoordelijk voor de klant. Door effectief gebruik te maken van de totale serviceorganisatie van Solaredge kan je op die manier mogelijke problemen oplossen of zelfs voor zijn.
Bij een eventuele verstoring weet je dan ook de juiste weg te bewandelen om dit met minimale impact voor de klant op te (laten) lossen. Zowel ad-hoc als projectmatig, hou je het overzicht en kan je snel schakelen. Je houdt hierbij alle partijen op de hoogte van de status en ontwikkelingen.
Voor escalaties ben je hét aanspreekpunt voor een aantal specifieke klanten, Sales en de rest van de organisatie. Je bouwt aan goede relaties met de klant, waarbij je vaak ook met andere afdelingen samenwerkt, maar laat daarbij de kaas niet van het brood eten. Hiernaast sta je ook klaar voor het afhandelen van vraagstukken, o.m. op administratief en logistiek vlak.
Je bent analytisch, werkt nauwgezet, en natuurlijk ben je een aanpakker en proactief
Vaardigheden
- Bekwaam in MS-office en MS-teams
- Ervaring met CRM systemen
- Technische affiniteit
- Sterke communicatieve vaardigheden mondeling en schriftelijk
- Teamspeler
- Sterke klantgerichtheid
- Je beheerst Engels in woord en geschrift
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
What will you be doing:
- Customer support interface; admin, logistical and general support
- Interface and manage with Tier1-2 support resolving (escalated) issues and drive the proactive support cases
- Reports and manage designated accounts
- Owns customer satisfaction with SEDG technology
- Act as “lead” on all service matters with strategic account(s). Proactively develop customer service strategy to manage customer business objectives.
- Host service calls with customers as needed
- Perform account service level analytics to help maintain service levels and align priorities and strategies.
- Resolve service escalations in the shortest amount of time and most efficiently and effectively
- Directly escalate and act as focal point to, Support, teams.
- Ensure company resources can deliver to customer requirements and follow-through on commitments.
- Act as a customer service advocate to deliver required results.
- Ensure that all service levels within the customer account are trained on SolarEdge. (regardless of who trains them) including, installers, designers, tier-1 phone support, tier-2 field service engineers, customer data analytic performance team, etc….
- Responsible for building service relationships at the customer site
Escalation management
- Be the Escalation point of contact for VIP/Category A/A+ customers and other selected customers
- Proactive monitoring and escalation of support service to VIP/Category A/A+ customers and selected customers
- Be the Escalation point of contact for sales team and other internal departments
- Support escalations needs of management
- Take ownership and manage these escalations to closure, with clear and proactive feedback to the internal and external customers
- Work closely with technical service center in Sofia, local support organization and HQ to solve escalations in a quick and professional manner, with keeping a high quality level of the resolution and or status reports.
Supporting Role
- Support Technical specialists with support projects, analysis and customer requests
- Support sales account managers with Sales specials, sales projects, large compensation requests or account administration upon request of management
- Support Field service team with analysis, basic administration and case follow up upon request of management
- Assist with Logistic requests of field service team, Technical specialist, HQ and or management
- Assist with administrative tasks as inventory count, cases support, reporting and other support activities upon request of management.
- Support Senior Customer Care Specialist with internal process improvements and quality related issues
- Being the admin specialist and be able to train internal and external relationships
- Duties as required
Requirements
- 2+ years of experience in support roles
- Experience with customer relations (call center or inside accounts management)
- Experience with CRM systems and general software tools
- Strong communication skills
- Team Player
- Customer-focused
- Persuasiveness
- Flexibility
- Technical orientated
- Local customer language and English knowhow mandatory
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Inside Sales Representative×
Job Description
Ben jij communicatief en commercieel sterk en heb jij klant en service hoog in het vaandel staan? Heb jij een grote overtuigingskracht en een motivatie om je succes te behalen? Dan zijn we op zoek naar jou voor de functie van Inside Sales Medewerker.
Als Inside Sales Medewerker ben je targetdriven op commercieel gebied. Om in deze rol succesvol te zijn heb jij relevante werkervaring in een vergelijkbare rol in de solar branche (bijvoorbeeld callagent, telefonische verkopen of customer service). Denken in mogelijkheden en kansen behoort tot jouw natuur.
Verder zijn de volgende competenties op jou van toepassing: verantwoordelijkheid, creativiteit, communicatief sterk, overtuigingskracht, klantgericht, luisteren, structuur, commercieel sterk, winnaarsmentaliteit, flexibel en stressbestendig. Als persoon ben jij energiek, leergierig, enthousiast en houd je van dynamiek.
Functie omschrijving
- Het pro-actief telefonisch benaderen van je klanten met daarbij als doel de tevredenheid bij deze klanten te vergroten
- Het voeren van kwalitatief hoogwaardige gesprekken met je klanten en weet hiermee tastbaar commercieel resultaat te boeken
- De wensen en verwachtingen van klanten vertalen naar commerciële kansen
- Het genereren en contacteren van nieuwe leads/prospects
- Het verzamelen en analyseren van marktinformatie en deze delen met het sales team
- Diverse activiteiten aangaande relatiebeheer
- Creatief meedenken in de marketing uitingen bij je klant – bijvoorbeeld showrooms
- Het geven van online product sessies en/of trainingen
Functie-eisen
- Relevante commerciële ervaring (bijvoorbeeld callagent, telefonische verkopen of customer service)
- Was/ben je werkzaam in de solar branche? Dan heb je bij ons al een plusje
- MBO/HBO denk- en werkniveau
- Het vermogen om nieuwe accounts te identificeren en te overtuigen, terwijl bestaande relaties worden behouden
- Je kan effectief functioneren in een ondernemende, complexe en snel groeiende omgeving
- Uitstekende mondelinge en schriftelijke communicatievaardigheden in de Nederlandse en Engelse taal
- Je bent klant- en resultaatgericht
- Het werken met een CRM systeem is voor jou geen uitdaging
- Woonachtig in de regio Utrecht
Are you communicative and commercially strong and do you consider customer and service to be of paramount importance? Do you have great persuasiveness and motivation to achieve your success? Then we are looking for you for the position of Inside Sales Representative.
As an Inside Sales Representative, you are target-driven in the commercial field. To be successful in this role, you have relevant work experience in a comparable role in the solar industry (for example call agent, telephone sales, or customer service). Thinking about possibilities and opportunities is part of your nature.
The following competencies also apply to you: responsibility, creativity, strong communication skills, persuasiveness, customer-oriented, listening, structure, commercially strong, winning mentality, flexible and resistant to stress. As a person, you are energetic, eager to learn, enthusiastic and you like dynamics.
What will you be doing:
- Pro-actively approaching your customers by telephone with the aim of increasing customer satisfaction
- Conducting high-quality conversations with your customers and knowing how to achieve tangible commercial results
- Translate the wishes and expectations of customers into commercial opportunities
- Generating and contacting new leads/prospects
- Collecting and analyzing market information and sharing it with the sales team
- Various activities related to relationship management
- Creative thinking along with your customer's marketing expressions - for example, showrooms
- Giving online product sessions and/or training courses
Requirements
- Relevant commercial experience (e.g. call agent, telephone sales, or customer service)
- Were/are you working in the solar industry? Then you already have a plus with us
- MBO/HBO thinking and working level
- The ability to identify and persuade new accounts while preserving existing relationships
- You can function effectively in an entrepreneurial, complex, and fast-growing environment
- Excellent oral and written communication skills in Dutch and English
- You are customer and result-oriented
- Working with a CRM system is not a challenge for you
- Living in the Utrecht region