SolarEdge | Open Positions in Japan | See Details
Close mobile menu

Japan

Careers hero banner
Careers hero banner

Japan

    Service

  • Tier 1 support engineer×

    Responsibilities
     

    • Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
    • Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
    • Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
    • Manage the monitoring database of customer installations.
    • Document all activity in SalesForce and other database software platforms.
    • Create layouts on the monitoring site at customer’s request
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.

     

     

    Requirements
     

    • Native level of Japanese speaking and writing
    • At least two years of experience in professional customer service and in technical helpline or remote support.
    • Basic understanding of IP network technology.
    • Experience with solar electric products.
    • Exceptional listening and questioning skills.
    • Outstanding written communications skills in English.
    • Ability to multitask in a very fast-paced environment.
    • Experience working for an international organization is preferred. Education or work period in US or Europe an
    • advantage.

     

    Please send your CV in English to solaredge.1D.32F@applynow.io

  • Field Service Engineer×

    What will you be doing?

    • Regional resource for issues resolution over the phone with qualified personnel when on site
    • Train, assist and supporting system troubleshooting and details with SolarEdge products at field and field problems resolution
    • Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
    • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
    • Assist/approve commissioning of residential or commercial Solar Systems and provide final commissioning report
    • Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
    • Manage the configuration database of customer installations/sites for products performance reporting, replacements or troubleshooting purposes
    • Advise customers concerning equipment operation, maintenance, or programming
    • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
    • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM.
       

    Requirements

    • 3+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
    • Electrical contractors license & CEC accreditation
    • Valid driver license
    • Travelling to sites, predominately intra-state, but also nationally
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
    • Service tools – Apollo, ATE. Server Admin
    • Self-contained and self-organized working style
    • Working at heights license
       

    Please send CVs in English to solaredge.EB.622@applynow.io