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Sales Manager - ESS×
Solaredge & Kokam are looking for an ambitious, tech-savvy and hungry go-getter Energy Storage Systems Sales Manager to join our outstanding Energy Services team. In this role, you will be responsible for assessing commercial, industrial and utility scale ESS opportunities including partner businesses and end customer engagement to have SolarEdge ESS specified in projects. You will manage the end-to-end sales cycle with a focus on repeat business and hunting for new customers. If you are hands-on energetic, highly motivated, a real team-player and driven person who is willing to roll up sleeves and do your best to guarantee the success of the company and help drive SolarEdge revenue and market share, this position is for you!
What will you be doing?
Business & Sales
- Win business – manage sales cycle for repeat business and hunt for new
- Negotiate with insight, challenge with integrity, drive customer to decision – understand SEDG solutions to be able to educate customers, challenge established project uncertainty and/or hurdles to purchase, be comfortable putting forward pricing balanced with value, work with customers to close deals and maintain SEDG as the preferred Energy Services solution supplier
- Manage customer interactions – sales cycle, deliver sales volume by securing PO’s, support escalation; maintain CRM
- Focus on growth – ongoing development of ESS growth strategy and business model; pipeline reporting
- Know your market – Insights for business opportunities and viable customers to support the growth strategy; input to revenue reporting (forecast, actual, review).
- Tailor Responses – Clarify how and value offered in SEDG solutions to meet and exceed customer needs
Offer Development
- Evolving capability – increasing expertise in ESS solutions, value proposition and support
- Continual improvement – Work to address ESS & Energy Services developments, opportunities and threats local and global SolarEdge business
- Product change – Provide essential feedback for the product & marketing teams on required product customization and marketing materials necessary for the local market
SolarEdge & Kokam Brand Extension
- Extension – Deliver on SolarEdge Energy Services brand extension strategy; work with SolarEdge international teams
- Advocacy – seek brand advocacy from our customers in all areas
- Represent – represent SolarEdge at industry workshops, events and forums as required
Requirements:
- BA/BS degree. BS in a related technical disciplines such as Electrical Engineering – a plus!
- Minimum 7+ years’ experience in technical sales
- Previous experience in the Energy Storage System industry at Commercial, Industrial and Utility scale – a plus!
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting and closing large dollar deals
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge ESS product and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- Relationship builder balanced with ability to challenge customer thinking, tailor response and articulate value of SEDG solutions
Please send your updated CV to solaredge.0C.327@applynow.io
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Sales Manager- QLD×
Solaredge is looking for an ambitious, tech-savvy and hungry go-getter Sales Manager to join our outstanding sales team. In this role, you will be responsible for working closely with key partners in Distribution, retail and installation businesses and for developing successful sales strategies including negotiating supply agreements, providing product training, introduction of new products and managing day-to-day business in the Queensland region. If you are hands-on energetic, highly motivated sales driven team-player who is willing to roll up sleeves and do your best to guarantee the success of the company and help drive SolarEdge revenue and market share, this position is for you!
What will you be doing?
- Identify and close sales opportunities in accordance with the Company’s overall strategic plans and financial objectives in the region
- Develop and maintain relationships with solar distribution channels and strategic accounts
- Actively pursue direct sales leads with installers, distributors and utility companies
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurate and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the Queensland market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Attend tradeshows and conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
Requirements:
- Ideally a minimum 3+ years’ experience in technical sales
- Previous experience in the PV industry – a plus!
- Based in or near Brisbane
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting and closing large dollar deals
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization – a plus!
- Proven ability to work in an Autonomous role
Please send CV in English to solaredge.B9.523@applynow.io
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Sales Manager- SA×
Solaredge is looking for an ambitious, tech-savvy and hungry go-getter Sales Manager to join our outstanding sales team. In this role, you will be responsible for working closely with key partners in Distribution, retail and installation businesses and for developing successful sales strategies including negotiating supply agreements, providing product training, introduction of new products and managing day-to-day business in the Queensland region. If you are hands-on energetic, highly motivated sales driven team-player who is willing to roll up sleeves and do your best to guarantee the success of the company and help drive SolarEdge revenue and market share, this position is for you!
What will you be doing?- Identify and close sales opportunities in accordance with the Company’s overall strategic plans and financial objectives in the region
- Develop and maintain relationships with solar distribution channels and strategic accounts
- Actively pursue direct sales leads with installers, distributors and utility companies
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurate and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the Queensland market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Attend tradeshows and conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
Requirements:- Ideally a minimum 3+ years’ experience in technical sales
- Previous experience in the PV industry – a plus!
- Based in or near Adelaide
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting and closing large dollar deals
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization – a plus!
- Proven ability to work in an Autonomous role
Please send your updated CV to solaredge.22.827@applynow.io
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Call Center Manager×
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
Solaredge's support team in Australia is looking for a Call Center Manager in Melbourne!
What will you be doing?- Lead a Professional and High Performing Call Centre
- Continually develop the Call Centre roles (CSA, Tier-1) to ensure a high level of competence and high performance of Customer Satisfaction
- Continuous use of the Knowledge DB, InfoEdge and app-notes for consistent customer service by each Call Centre agent
- Owns customer satisfaction performance with SEDG technology
- Host weekly calls with staff to share knowledge and drive continuous improvement initiatives
- Act as Single Point of Contact for the Call Centre escalations from Marketing, Sales, Support, HQ, HQ R&D, teams.
- Manage both local and global call center teams
- Ensure Call Centre Agents can deliver to business KPI’s, customer requirements and follow-through on commitments
- Customer contact for any special issues and call center escalations.
- Analyze and act on quality trends from data produced by business intelligence systems and metrics.
- Regular reporting of Call Centre performance, initiatives, improvements, and trends to management
- Manage process for collection (internal and external) of quality data of the Call Centre.
- Drive continuous improvements of the Call Centre ways of working and customer service
- Responsible for the Call Centre Performance KPI’s
- Actively participate in Management meetings, initiatives and improvement programs
- Actively answer Call Centre customer calls, chats and cases, approx. 30% of daily function
- Build, Manage and Lead a Professional and High Performing Call Centre
- Will manage multiple residential accounts (or L account). 1MW or more
- Will work directly with HQ teams in leading all service activities of the account
- Interface with global counter parts to share knowledge and implement best practices
- Lead Customer Service Governance
- Proactively develop customer service strategy to manage customer expectations
- Implement Continuous Improvement Framework and initiatives
- Implement Knowledge Management Framework
- Implement Employee Engagement Framework
Requirements:- 5+ years of call center management experience
- Experience in the solar industry- Advantage!
- Knowledge of industry and experience managing accounts
- People management experience
- Ability to work in a fast paced environment and adaptive, smart problem solving, often looking for solutions that readily scale and have fleet wide impact with positive outcomes.
- Strong verbal communication skills including effective cross-functional communication habits in order to effect change on behalf of customer.
- Proven ability to deliver high level of customer service and a strong technical aptitude.
- Excellent report-writing and data analytical skills.
- Strong analytical and problem-solving abilities and critical thinking with a solutions-oriented outlook is requirement in often fast paced and dynamic cross functional team environment.
- Travel and customer facing activities required.
- Demonstrated ability to interface with strategic customers and contacts at an executive and staff level- board room to roof top abilities.
- Familiarity and working knowledge of working with large data sets; excel, Suite, CRM tools, monitoring and system performance for fleet O&M is valuable skill set
Please send CVs to solaredge.B6.82C@applynow.io -
Technical Service Specialist- Tier 1×
SolarEdge is a global leading supplier of smart energy solutions, with a diversified product offering comprising intelligent solar inverters, battery storage, and backup systems, EV charging, and home energy management. NASDAQ-listed since 2015 (SEDG), SolarEdge combines cutting-edge technology with world-class engineering and manufacturing capabilities designed to maximize solar power generation while lowering the cost of energy produced by the PV system.
Solaredge's support team in Australia is looking for a Technical Support Specialist in Melbourne!
What will you be doing?- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
- Onsite/Offsite Optimizer Troubleshooting
- Onsite/Offsite Inverter Troubleshooting
- Onsite/Offsite Communication Troubleshooting
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
Requirement:- At least 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
Please send CVs to solaredge.CD.82E@applynow.io
- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
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Field Service Electrician×
What will you be doing?
- Regional resource for issues resolution over the phone with qualified personnel when on site
- Train, assist and supporting system troubleshooting and details with SolarEdge products at field and field problems resolution
- Propose internally alternative system designs to achieve better functionality of the system- best practice and efficiency design methods
- Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
- Assist/approve commissioning of residential or commercial Solar Systems and provide final commissioning report
- Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the configuration database of customer installations/sites for products performance reporting, replacements or troubleshooting purposes
- Advise customers concerning equipment operation, maintenance, or programming
- Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDG on site
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM.
Requirements:
- 3+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
- Electrical contractors license & CEC accreditation- A must!
- Valid driver license
- Travelling to sites, predominately intra-state, but also nationally
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Service tools – Apollo, ATE. Server Admin
- Self-contained and self-organized working style
- Working at heights license
Please send CVs to solaredge.F7.72E@applynow.io