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Sales Manager - VIC×
Solaredge is looking for an ambitious, tech-savvy and hugry go-getter Sales Manager to join our outstanding sales team. In this role, you will be responsible for working closely with key partners in Distribution, retail and installation businesses and for developing successful sales strategies including negotiating supply agreements, providing product training, introduction of new products and managing day-to-day business in the Victoria and Tasmanian regions. If you are hands-on energetic, highly motivated sales driven team-player who is willing to roll up sleeves and do your best to guarantee the success of the company and help drive SolarEdge revenue and market share, this position is for you!
What will you be doing?
- Identify sales opportunities in accordance with the Company’s overall strategic plans and financial objectives in the region
- Develop and maintain relationships with solar distribution channels and strategic accounts
- Actively pursue direct sales leads with installers, distributors and utility companies
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurate and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the VIC/TAS market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Attend tradeshows and conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
Requirements:- Minimum 3+ years’ experience in technical sales
- Previous experience in the PV industry – a plus!
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting and closing large dollar deals
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization – a plus!
- Proven ability to work in an Autonomous role
Please send your CV to luciana.coin@solaredge.com -
Help Desk Technician×
Job Summary
SolarEdge is a top global leader, manufacturing smart energy solutions. The company's broad range of products encompasses intelligent inverter and storage systems, revolutionary EV chargers, and by doing that, we are changing the way electricity is being produced.
We are seeking a Help Desk Technician to join our amazing IT team. If you are passionate about customer care and love helping them diagnosing and solving issues, this position is perfect for you.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements and Skills- 5 years’ experience in customer communications, working with non-technical individuals in time-sensitive situations, demonstrating a positive and proactive attitude
- Ability to solve basic to intermediate technical problems over the phone and using remote access tools.
- Knowledge of Microsoft Windows 10 and Office 2016-19, operation and problem solving
- Experience with Office 365
- Experience in PC/Laptop imaging, deployment, and troubleshooting
- Familiarity with client-based VPN technologies and concepts
- Ability to handle multiple and varied requests under pressure
- Ability to work independently while taking direction from superiors, co-workers, and internal customers.
- Knowledge of Microsoft Active Directory and domains
- Experience working with enterprise-level Help Desk/IT ticketing systems to log incidents and service requests
- Good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- Customer-oriented and patient to deal with difficult customers.
Please send your CV to Bosmat.Benzion@solaredge.com