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Sales Manager VIC×
SolarEdge is looking for an ambitious, tech-savvy, and hungry go-getter Sales Manager to join our outstanding sales team. In this role, you will be responsible for working closely with key partners in Distribution, retail and installation businesses and for developing successful sales strategies including negotiating supply agreements, providing product training, introducing of new products, and managing the day-to-day business in VIC regions. If you are a hands-on energetic, highly motivated sales driven team-player who is willing to roll up sleeves and do your best to guarantee the success of the company and help drive SolarEdge revenue and market share, this position is for you!
What will you be doing?- Identify sales opportunities in accordance with the Company’s overall strategic plans and financial objectives in the region.
- Develop and maintain relationships with solar distribution channels and strategic accounts.
- Actively pursue direct sales leads with installers, distributors, and utility companies.
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required.
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations.
- Maintain accurate and up-to-date customer records in the company CRM system.
- Assist the product management teams to define and improve the product portfolio for use in the VIC market by regularly gathering feedback from customers, business partners and closely monitoring industry trends.
- Provide input regarding marketing and product positioning strategies specific to the territory.
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand.
- Attend tradeshows and conferences.
- Liaise with the local and international teams to ensure that sales targets are being defined and met.
Requirements:- Minimum 3+ years’ experience in technical sales.
- Previous experience in the PV industry – a plus!
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting, and closing large dollar deals.
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships.
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment.
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization – a plus!
- Proven ability to work in an Autonomous role.
Please send your CV to Galit.Shlezinger@solaredge.com
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Sales Manager - ESS×
Solaredge & Kokam are looking for an ambitious, tech-savvy and hungry go-getter Energy Storage Systems Sales Manager to join our outstanding Energy Services team. In this role, you will be responsible for assessing commercial, industrial and utility scale ESS opportunities including partner businesses and end customer engagement to have SolarEdge ESS specified in projects. You will manage the end-to-end sales cycle with a focus on repeat business and hunting for new customers. If you are hands-on energetic, highly motivated, a real team-player and driven person who is willing to roll up sleeves and do your best to guarantee the success of the company and help drive SolarEdge revenue and market share, this position is for you!
What will you be doing?
Business & Sales
- Win business – manage sales cycle for repeat business and hunt for new
- Negotiate with insight, challenge with integrity, drive customer to decision – understand SEDG solutions to be able to educate customers, challenge established project uncertainty and/or hurdles to purchase, be comfortable putting forward pricing balanced with value, work with customers to close deals and maintain SEDG as the preferred Energy Services solution supplier
- Manage customer interactions – sales cycle, deliver sales volume by securing PO’s, support escalation; maintain CRM
- Focus on growth – ongoing development of ESS growth strategy and business model; pipeline reporting
- Know your market – Insights for business opportunities and viable customers to support the growth strategy; input to revenue reporting (forecast, actual, review).
- Tailor Responses – Clarify how and value offered in SEDG solutions to meet and exceed customer needs
Offer Development
- Evolving capability – increasing expertise in ESS solutions, value proposition and support
- Continual improvement – Work to address ESS & Energy Services developments, opportunities and threats local and global SolarEdge business
- Product change – Provide essential feedback for the product & marketing teams on required product customization and marketing materials necessary for the local market
SolarEdge & Kokam Brand Extension
- Extension – Deliver on SolarEdge Energy Services brand extension strategy; work with SolarEdge international teams
- Advocacy – seek brand advocacy from our customers in all areas
- Represent – represent SolarEdge at industry workshops, events and forums as required
Requirements:
- BA/BS degree. BS in a related technical disciplines such as Electrical Engineering – a plus!
- Minimum 7+ years’ experience in technical sales
- Previous experience in the Energy Storage System industry at Commercial, Industrial and Utility scale – a plus!
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting and closing large dollar deals
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge ESS product and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- Relationship builder balanced with ability to challenge customer thinking, tailor response and articulate value of SEDG solutions
Please send your updated CV to Galit.Shlezinger@solaredge.com
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Help Desk Technician×
Job Summary
SolarEdge is a top global leader, manufacturing smart energy solutions. The company's broad range of products encompasses intelligent inverter and storage systems, revolutionary EV chargers, and by doing that, we are changing the way electricity is being produced.
We are seeking a Help Desk Technician to join our amazing IT team. If you are passionate about customer care and love helping them diagnosing and solving issues, this position is perfect for you.
Responsibilities- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Job Requirements and Skills- 5 years’ experience in customer communications, working with non-technical individuals in time-sensitive situations, demonstrating a positive and proactive attitude
- Ability to solve basic to intermediate technical problems over the phone and using remote access tools.
- Knowledge of Microsoft Windows 10 and Office 2016-19, operation and problem solving
- Experience with Office 365
- Experience in PC/Laptop imaging, deployment, and troubleshooting
- Familiarity with client-based VPN technologies and concepts
- Ability to handle multiple and varied requests under pressure
- Ability to work independently while taking direction from superiors, co-workers, and internal customers.
- Knowledge of Microsoft Active Directory and domains
- Experience working with enterprise-level Help Desk/IT ticketing systems to log incidents and service requests
- Good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.
- Customer-oriented and patient to deal with difficult customers.
Please send your CV to Galit.Shlezinger@solaredge.com -
Field Service Engineer×
SolarEdge is looking to engage a full time Field Service Engineer in the NSW/ ACT region to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment.
What will you be doing?
- Resolve issues over the phone with qualified personnel when on site;
- Replace or assist in replacing SolarEdge products at field;
- Propose alternative system designs to achieve better functionality of the system;
- Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
- Assist in commissioning of residential or commercial Solar Systems;
- Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE;
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the monitoring database of customer installations
- Run training sessions with SolarEdge customers
- Advise customers concerning equipment operation, maintenance, or programming;
- Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
- Work towards obtaining an electrical contractors license to represent the company.
Requirements:
- Technical engineering background – preferably gained in an electrical/photovoltaic engineering field.
- Minimum 2 years in a field service/support role.
- Experience with photovoltaic systems- an advantage.
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization is preferred.
- A hungry go-getter with a strong can-do and hands-on attitude.
- Technical savvy.
- Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
Please send your updated CV to Galit.Shlezinger@solaredge.com
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Technical Service Engineer- Tier 1×
Solaredge is looking for a Technical Service Engineer- Tier 1, for the Service growing team
What will you be doing:
- Answer inbound calls, cases, chats and e-mails from customers and contractors in the following queues:
o Onsite/Offsite Optimizer Troubleshooting
o Onsite/Offsite Inverter Troubleshooting
o Onsite/Offsite Communication Troubleshooting
o Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
o Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
o Document all activity in ticketing system and other database software platforms.
o Create layouts on the monitoring site at customer’s request
o Delivery Tier-1 Technical Support Service to customers in alignment with the SolarEdge Service KPI’s
o Drive Continuous Improvement activities to ensure Tier-1 Technical Support Service is continuously improving and utilizing best practices methodologies, standards and benchmarking performance metrics
Requirements:
- At least 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Native local language, business communication skills in English
Please send your CV to Rachel.Schy@solaredge.com