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India

Submitted by sarit.o on Mon, 04/15/2019 - 10:28
India
India

India

    Service

  • Field Service Engineer×
    Link to position

    Location: Punjab, India
     

    Reporting to: Service Manager – India
     

    Responsibilities

    • Provide telephonic support and email support to customers.
    • Provide onsite support services.
    • Replacing PCB in products.
    • Remote troubleshooting of solar inverter and monitoring products.
    • Work with regional sales team for technical consultation.
    • Participate in team meetings and collaboratively work with overseas colleagues to solve customer complaints.
    • Manage the monitoring database of customer installations.
    • Work with customer support software.
    • Coordinate with logistics team to handle product movement.
    • Maintain spare stock and inventory.
    • Provide customers necessary training to handle and operate products.

     

    Requirements

    • Engineering or technical qualification in electrical and electronics a must.
    • Experience in field support or handling products is necessary.
    • Experience with Photovoltaic systems- an advantage.
    • Customer oriented with excellent communication skills.
    • English, speaking and writing is necessary.
    • Ability to speak Hindi and Punjabi is necessary.
    • Willingness for travel.
    • Self-starter and quick learner.
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers.
    • Ability to multitask in a very fast-paced environment.

     

    Please send CV in English with indication of the relevant position (country and title) to Shir.shargal@solaredge.com