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Senior Director of Engineering×
Job Description
SolarEdge is the fastest growing smart energy company and the world’s #1 residential solar provider, with offices in 22 countries. Our latest flexible solution, SolarEdge Energy Hub has won multiple industry awards for its ability to get homeowners battery-ready, EV-ready, and future-ready. We address a broad range of energy market segments, including commercial solar, EV charging, UPS, and Grid Services solutions.
SolarEdge Engineering in California is working on developing new products related to UPS, e-mobility (EV) and other renewable industries. all projects involve full engineering design cycle, from concept to prototype to production. Our engineering teams are constantly pushing the boundaries beyond industry standards to achieve products of highest reliability, efficiency and lowest cost.
As a senior Director / AVP engineering you will be leading part of our successful group of multi-disciplinary engineers and project management professionals. You will be responsible for the design end to end of some of SolarEdge's products. You will report directly to the VP Hardware & Program Management, with responsibility to lead electrical, magnetic, mechanical and firmware engineering, including device testing, verification and certification.
Duties and Responsibilities:
- Lead design teams that develop SolarEdge multi-disciplinary products from idea to mass production on time and on budget. Project will comprise electrical, magnetic, mechanical, thermal and firmware designs.
- Develop and manage high-performance engineering teams that meets and exceeds goals with a positive and collaborative environment ideal for long-term professional development.
- Detailed and organized project management, budget projections and program execution towards consistent delivery of high-quality products.
Required Skills and Qualifications:
- 5+ years of senior level multi-disciplinary engineering management/leadership experience.
- BS Degree or above degree in electrical engineering
- Experience in releasing product to mass production and support of off-shore manufacturing operations.
- Successful launches of products to mass production. Familiar with cost reduction processes .
- Start-up to scale-up experience. Strength in resourceful and creative problem solving in dynamic team environments. Track record of building exceptional, scalable teams to successfully launch products.
- Ability to lead and thrive in a complex, multi-cultural/international, multi-disciplinary team.
- Strong interpersonal and communication skills, with the ability to think creatively, be a self-starter working independently as necessary. Collaborative leader that puts the team first.
- Success in recruiting, hiring, training, managing and retaining high-performing individuals and teams
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Global Customer Care Specialist×
Job Description
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
**Based in Bangalore**
What will you be doing?
- Proactive monitoring and escalation of support service to VIP/Category customers and selected customers
- Resolve service escalations in the shortest amount of time and most efficiently and effectively
- Perform account service level analytics to help maintain service levels and align priorities and strategies.
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the
- installation and start up products by using general knowledge, product schematics, data stored in
- knowledgebase, and other sources of information available.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Manage the monitoring database of customer installations.
- Document all activities in ticketing system and other database software platforms.
- Interpreting data, analyzing results using statistical techniques and presenting it to the management
- Directly escalate and act as focal point to, Support, teams.
- Act as a customer service advocate to deliver required results.
Job Requirements
- At least two years of experience in professional customer service and in technical helpline or remote support
- Experience with Solar PV products’ Installation, commissioning or Maintenance.
- Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
- Exceptional listening and questioning skills
- Outstanding verbal and written communications skills in English
- Ability to multitask in a very fast-paced environment
- Experience working for an international organization is preferred
- Ability to work in shifts.
- Adept at queries, report writing and presenting findings
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
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3D Generalist/ VR, AR Developer×
Job Description
SolarEdge is a global leader in smart energy management technology that powers our lives and drives future progress. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions. With a relentless focus on innovation, we strive to create a world where clean, green energy from the sun is the primary source of power for our homes, businesses, schools, hospitals, sports, entertainment venues, and just about everywhere we thrive.
What will you be doing?
- Develop innovative solutions for visual problems.
- Working with VR, AR, and MR environments.
- Creating visual video renders from the models.
- Edit videos like explainers, tutorials, etc.
- Developing VR and AR environments for trainings.
- Implement 3D content (3D / CAD models, environments, lighting, effects etc.) for prototype and in game use in multiple styles.
- Contribute to improvement of environment pipelines and asset quality.
- Editing and revising models, textures and materials for VR, AR scenes.
- Ensure that assets meet quality and technical requirements for efficient renders and real time experiences.
- Collaborate with team members of other disciplines to make needed adjustments to the production’s pipelines.
- Integrate 3D assets into VR, AR platforms.
Requirements:
- 3D graphics techniques with high poly modules – MUST.
- Animate 3D modules and creating VR environments – MUST.
- Knowledge in Blender 3D – MUST.
- Optimize 3D assets for VR, AR, or game developments - MUST.
- Proven work experience as a Video Editor – MUST.
- Knowledge in Adobe CC suite: Premiere Pro, After Effects, Photoshop, Illustrator, Audition – MUST.
- Understanding Shader manipulation, modular construction, assembly techniques, baking textures etc. – MUST.
- Understanding VR, AR applications – Recommended.
- Knowledge in SolidWorks, FreeCAD – Recommended.
- Knowledge in Unity or Unreal Engine – Recommended.
- Ability to work as part of a team.
- Ability to solve software and coding issues – Recommended.
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Technical Service Specialist- Tier 1 (AUS)×
Job Description
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
**We are looking for someone based in Bangalore to support our Australian business **
What will you be doing?
- Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Manage the monitoring database of customer installations.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
Requirements:
- At least two years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products. · Exceptional listening and questioning skills.
- Outstanding written communications skills in English. · Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Engineering or technical qualification in electrical and electronics a must.
- Ability to work in shifts.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- Business communication skills in English
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Technical Service Specialist- Tier 1×
Job Description
SolarEdge is a global leader in smart energy technology. SolarEdge creates smart energy solutions that power our lives and drive future progress. SolarEdge developed an intelligent inverter solution that changed the way power is harvested and managed in photovoltaic (PV) systems. SolarEdge addresses a broad range of energy market segments through its PV, storage, EV charging, batteries, UPS, and grid services solutions.
**We are looking for someone based in Bangalore**
What will you be doing?
- Answer inbound calls cases, chats and e-mails from customers and contractors in the following queues:
- Onsite/Offsite Optimizer Troubleshooting
- Onsite/Offsite Inverter Troubleshooting
- Onsite/Offsite Communication Troubleshooting
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new
- troubleshooting information discovered in the resolution of customer calls.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
Requirements:
- At least 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Strong soft skill communication internally and externally.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
- Native local language, business communication skills in English