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Technical Service Engineer - Tier 1×
Location: Trieste, Friuli-Venezia Giulia, Italy
Solaredge is seeking a Technical Service Engineer – Tier 1 to join our amazing Italian team. If you are passionate about customer care and love helping them diagnosing and solving technical issues, this position is perfect for you
What will you be doing?
- Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls
- Manage the monitoring database of customer installations
- Document all activity in ticketing system and other database software platforms
- Create layouts on the monitoring site at customer’s request
- Help out Tier-2 support with any other daily activities
- Occasional travel to site for troubleshooting and supervision of installation & commissioning
Requirements- Technical engineering background
- At least 2 years of experience in PV business as technical support or technical engineer
- professional customer service and technical helpline or remote support is preferred
- Exceptional listening and questioning skills
- Ability to multitask in a very fast-paced environment
- Experience working for an international organization is preferred
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships withcustomers, peers and managers
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller
- Outstanding communications skills in English
Please send your CV in English to Christian.Carraro@solaredge.com
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Sales Manager×
Solaredge is looking for an ambitious, tech-savvy and hungry go-getter Sales Manager to join our outstanding Italy team. On this role, you will be responsible for assessing different partner’s business and for developing successful sales strategies including negotiating supply agreements, providing product training, introduction of new products and managing day-to-day business. If you are hands-on energetic, highly motivated, a real team-player and driven person who is willing to roll up sleeves and do your best to guarantee the success of the company and help drive SolarEdge revenue and market share, this position is for you!
What will you be doing?- Identify and close sales opportunities in accordance with the Company’s overall strategic plans and financial objectives in the region
- Develop and maintain relationships with solar distribution channels and strategic accounts
- Actively pursue direct sales leads with installers, distributors and utility companies
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurate and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the Portuguese market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Attend tradeshows and conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
Requirements:- BA/BS degree. BS in a related technical disciplines such as Electrical Engineering or Mechanical Engineering – a plus!
- Minimum 3+ years’ experience in technical sales
- Previous experience in the PV industry – a plus!
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting and closing large dollar deals
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization – a plus!
- Fluent in Italian and English – a must!
Please send your CV to Giuliano.Orzan@solaredge.com