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Japan

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Japan

    Service

  • Field Service Engineer×

    What will you be doing?

    • Resolve issues over the phone with qualified personnel when on site;
    • Replace or assist in replacing SolarEdge products at field;
    • Propose alternative system designs to achieve better functionality of the system;
    • Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
    • Assist in commissioning of residential or commercial Solar Systems;
    • Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE;
    • Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
    • Manage the monitoring database of customer installations
    • Run training sessions with SolarEdge customers
    • Advise customers concerning equipment operation, maintenance, or programming;
    • Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
    • Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;


    Requirements:

    • Electrical contractors license & CEC accreditation
    • 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
    • Valid driver license
    • Travelling to sites, predominately intra-state, but also nationally Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
    • Self-contained and self-organized working style
    • Working at heights license
    • Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
    • Experience in both STC and LGC market- an advantage
    • Self-starter and quick learner
    • Customer oriented with excellent communication skills
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
    • Ability to multitask in a very fast-paced environment
    • Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.

     

    Please send your updated CV in English to luciana.coin@solaredge.com

  • Technical Service Engineer, Tier 2 / Technical Account Manager×

    As Tier 2 Support Engineer, you will be responsible to engage in the monitoring and troubleshooting support, supervision and coordination of customers Solar Power Plants.


    What will you be doing?

    • Management of general daily on-site issues, reporting and site work deliverables to the Support Manager & Sales Manager
    • Planning and preparation of site work, managing and updating these internally and to the customers
    • Management of, liaison and co-ordination with on-site customer representatives, subcontractors, personnel to ensure all work is performed timely, efficiently, and safely.
    • Ensuring quality, OH&S and environmental requirements
    • Provide on-site, on-line, phone, chat or email support to customers when needed.
    • Evaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill them
    • Identify product, documentation and other issues impairing customer satisfaction and work with the HQ to improve them.
    • Assist the sales team in technical areas and other needs to close deals
    • Participate in team meetings, events, activities and collaboratively work with team member, colleagues and consultants to improve solutions.
    • Manage the monitoring database of customer installations, usage of SEDGE troubleshooting tools, document all activities in (CRM) CREdge or other database platforms.
    • Work proactively to help branch office meet company’s KPI’s.
    • Select, collect and analyze site data to identify HW/SW issues
    • Approve Tier 1’s RMA cases
    • Provide technical assistance and support to Tier 1 escalations
    • Leading complex escalations and resolution of customer issues (technical and communication aspects).
    • Creating root cause analysis and reports with customer statistics and improvement actions.


    Requirements

    • Technical/Practical engineering background with preference to one of the following areas:
    • Electronic, Computer, Communications, or Materials
    • Working experience as 2nd level engineer in a technical environment- minimum of 2 years
    • PV business experience: advantage
    • Strong problem solving skills
    • Communication skills
    • IT knowledge
    • Profound & solid technical knowledge
    • Native Japanese, business communication skill in English
    • Customer Oriented, Team Player, excellent communication skills
    • Basic knowledge of Word, Excel, and Power Point
    • Ability to multi-task in a very fast pace environment
    • Excellent interpersonal skills and proven ability to build rapport and establish/keep working
    • relationships with customers, partners, peers and managers.
    • Second class electric work specialist license

     

    Please send your updated CV in English to luciana.coin@solaredge.com