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Japan
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Field Service Engineer×
What will you be doing?
- Resolve issues over the phone with qualified personnel when on site;
- Replace or assist in replacing SolarEdge products at field;
- Propose alternative system designs to achieve better functionality of the system;
- Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
- Assist in commissioning of residential or commercial Solar Systems;
- Ensure that all qualifications remain up to date. These included. CPR, First Aid and LVR, driver’s license, car certificates and certificates for tools including PPE;
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the monitoring database of customer installations
- Run training sessions with SolarEdge customers
- Advise customers concerning equipment operation, maintenance, or programming;
- Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
Requirements:- Electrical contractors license & CEC accreditation
- 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
- Valid driver license
- Travelling to sites, predominately intra-state, but also nationally Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers
- Self-contained and self-organized working style
- Working at heights license
- Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
- Experience in both STC and LGC market- an advantage
- Self-starter and quick learner
- Customer oriented with excellent communication skills
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
- Ability to multitask in a very fast-paced environment
- Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
Please send your updated CV in English to talent.row@solaredge.com
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Tier 1 support engineer×
Responsibilities
- Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Manage the monitoring database of customer installations.
- Document all activity in SalesForce and other database software platforms.
- Create layouts on the monitoring site at customer’s request
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
Requirements
- Native level of Japanese speaking and writing
- At least two years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred. Education or work period in US or Europe an
- advantage.
Please send your CV in English to talent.row@solaredge.com