Accessibility Menu
Close AccessibilityTaiwan
Taiwan
-
Technical Service Engineer - Tier 1×
Solaredge is seeking a Technical Service Engineer – Tier 1 to join our Taiwanese team. If you are passionate about customer care and love helping them diagnosing and solving technical issues, this position is perfect for you.
What will you be doing?
- Answer inbound calls and e-mails from customers and contractors in a prompt, knowledgeable, and courteous manner documenting all information into call tracking system
- Provide support in the troubleshooting and diagnosis of grid tie solar inverter issues encountered in the installation and start up products by using general knowledge, product schematics, data stored in knowledgebase, and other sources of information available.
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors.
- Provide updates to knowledge database used by other technical support representatives with new troubleshooting information discovered in the resolution of customer calls.
- Manage the monitoring database of customer installations.
- Document all activity in ticketing system and other database software platforms.
- Create layouts on the monitoring site at customer’s request
- Coordinating service & support activities with field service team
Requirements
- At least 2 years of experience in professional customer service and in technical helpline or remote support.
- Basic understanding of IP network technology.
- Experience with solar electric products.
- Exceptional listening and questioning skills.
- Outstanding written communications skills in English.
- Ability to multitask in a very fast-paced environment.
- Experience working for an international organization is preferred.
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers and managers.
- General understanding of Microsoft Office products and utilize them efficiently while on the phone with a caller.
Please send your CV in English to Galit.Shlezinger@solaredge.com
-
Field Service Engineer×
Given our significant growth across the residential and commercial solar sectors, SolarEdge is now looking to engage a full time Field Service Engineer in our Taiwan office to assist our customers with servicing, troubleshooting and upgrading deployed SolarEdge equipment.
What will you be doing?- Resolve issues over the phone with qualified personnel when on site;
- Replace or assist in replacing SolarEdge products at field;
- Propose alternative system designs to achieve better functionality of the system;
- Travel to installers or end user customers to provide service or provide emergency repair service (fix, replace, install inverters and optimizers, communication equipment and SE accessories (CCG, sensors, metes, etc)
- Assist in commissioning of residential or commercial Solar Systems;
- Work together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors
- Manage the monitoring database of customer installations
- Run training sessions with SolarEdge customers
- Advise customers concerning equipment operation, maintenance, or programming;
- Liaise with customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on site;
- Write reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM;
Requirements:- Technical engineering background – preferably gained in an electrical/photovoltaic engineering field
- 2+ years of hands-on experience in a Technical role, including 1 year that is a customer facing role
- Valid driver license
- Travelling to sites within Taiwan, but also international travel may be required
- Self-contained and self-organized working style
- Experience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage!
- Self-starter and quick learner
- Customer oriented with excellent communication skills
- Excellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers and managers
- Excellent interpersonal verbal and written communication skills.
- Fluent in English and local language – both written and spoken
- Ability to multitask in a very fast-paced environment
- Ability to read and interpret schematics with a good understanding of high voltage and measurement equipment.
Please send your updated CV to Galit.Shlezinger@solaredge.com
-
Sales Manager×
What will you be doing?
- Identify sales opportunities in accordance with the Company’s overall strategic plans and financial objectives in the region
- Develop and maintain relationships with solar distribution channels and strategic accounts
- Actively pursue direct sales leads with installers, distributors and utility companies
- Provide revenue forecasts and review sales results to ensure targets are being met; take corrective action where required
- Nurture the relationship with leading PV project developers at all levels to ensure that SolarEdge remains the supplier of choice for their installations
- Maintain accurate and up to date customer records in the company CRM system
- Assist the product management teams to define and improve the product portfolio for use in the Taiwanese market by regularly gathering feedback from customers, business partners and closely monitoring industry trends
- Provide input regarding marketing and product positioning strategies specific to the territory
- Successfully execute our brand and messaging strategy and act as an external evangelist of the brand
- Attend tradeshows and conferences
- Liaise with the local and international teams to ensure that sales targets are being defined and met
Requirements:- BA/BS degree. BS in a related technical disciplines such as Electrical Engineering or Mechanical Engineering – a plus!
- Minimum 5+ years’ experience in technical sales
- Previous experience in the PV industry – a plus!
- Solid and verifiable track record of overachievement and successfully growing market share and identifying, negotiating/converting and closing large dollar deals
- Strong technical aptitude with the ability to understand the technical workings of the SolarEdge product line and convey the advanced technical product benefits to potential customers in easy-to-grasp terms.
- Ability to identify and convert new accounts while maintaining existing relationships
- Demonstrated success in operating effectively in an entrepreneurial, fast-paced, complex, rapid growth environment
- A distinct customer service focus.
- Excellent interpersonal verbal and written communication skills.
- Experience working for an international organization – a plus!
- Fluent in Taiwanese and English – a must!
Please send your updated CV in English to Galit.Shlezinger@solaredge.com