Our hours of operation haven’t changed. We are here to support you during standard business hours. You can also submit inquiries any time of day via our Support Portal.

Different types of communication connections cycle at different rates. Ethernet/LAN and Zigbee update at 15-min. intervals, while Cellular updates at 4-hour intervals. If you are not updating at the appropriate rates, please try to perform AC reset to your home router. If any further assistance is required, please open a support case at any time in our Support Portal.

Yes, SolarEdge has multiple manufacturing facilities and has a high stock of both products and spare parts for the foreseeable future.

SolarEdge’s first priority is providing a safe and responsible working environment for all of its employees based on local restrictions and recommendations. However, we are doing so in a manner that ensures the level of service will be maintained.

SolarEdge understands that the restrictions you face during the Covid-19 period may result in failed inverters arriving after the submission deadline for reimbursement. We ask you to return any failed inverters as soon as possible and keep track of all shipments that might fall outside of the 30 days submission period. 

Please keep SolarEdge informed where necessary and we will make every consideration in order to resolve such cases satisfactorily.

Different types of communication connections cycle at different rates. Ethernet/LAN and Zigbee update at 15-min. intervals, while Cellular updates at 4-hour intervals. If you are not updating at the appropriate rates, please try to perform AC reset to your home router. If any further assistance is required, please open a support case at any time in our Support Portal.

Please use the “Forgot your password?” link on the login screen of the monitoring platform:

Your installer can register the site for you. Once registered you will receive a confirmation email with the link to the monitoring platform. If you have not received the confirmation email yet, please contact your installer. To login into the monitoring platform please click here.

Already have monitoring access? Learn how to monitor your system efficiently by watching our quick user video and checking out all relevant resources here

SolarEdge highly recommends connecting your system to the SolarEdge monitoring platform for enhanced PV performance monitoring. You can use the methods below to check your system’s performance without an internet connection In SetApp-enabled inverters:

1.    Check for the status of the LED indicator at the bottom of the unit.
2.    When the inverter is producing energy, the green LED will be constantly on.

In inverters with a display:

Press once the green button at the bottom of the inverter or the ok button on the front of the inverter. The power production information will be displayed.

As a system owner, you may change the site image and edit the feed-in tariff or time-of-use (TOU) rates. You may do so by clicking on the Admin icon in your monitoring portal site.

Inverters with LCD screens will display “S_OK” when they are connected to SolarEdge servers. SetApp-enabled inverters will have an illuminated blue LED.  If the system is not communicating, check the communication status screen of the LCD or of SetApp, and reference the error message in the installation guide.

SetApp is an app for smart devices that you use to commission and configure installations of SolarEdge SetApp-enabled inverters (without an LCD screen).  You should always open the app before visiting the site, while your smart device is connected to Wi-Fi, to ensure that you have the latest version.

There are multiple reasons for solar modules mismatch. It can be related to environmental and installation factors, different aging rate or manufacturing tolerance. Module mismatch can be apparent from the first day of the system or evolve over time.

 
If you have further questions or feel there could be an issue, contact your installer to look at the site with you.
You may also contact SolarEdge support by opening a case on the support portal.

You should contact your solar installer for all performance-related inquiries.

You can also log in to the support center and check out our comprehensive knowledge base library, providing one central resource filled with technical articles and videos to help troubleshoot your service issue.

SolarEdge inverter comes with a built-in Ethernet (RJ45) port for direct connection and a RS485 port for multi-device connection. For more options, including wireless options, please refer to the communication options application note here.

Turning off your Wi-Fi will prevent your system from communicating with the monitoring platform. The production from your system will not be affected, and the data transmission will be resumed (and restored retroactively up to a certain limit) once the connection is re-established.

Search for manuals, technical documentation, datasheet and more in the Resources Library

SolarEdge includes a 25-year warranty for power optimizers and a standard 12*-year warranty for inverters. The SolarEdge inverter warranty is extendable to 20 or 25 years, depending on the inverter model. The warranty extension is available with a one-time payment fee and must be purchased within 24 months of the inverters shipment.

For more information please visit our Warranty page.

*In some countries the inverter warranty is limited to 7 years. For a list of these countries please access http://www.solaredge.com/articles/warranty_exceptions

If you purchased a home with a solar system and need monitoring access, please send a proof of purchase that shows the sale has been completed to support@solaredge.com. Make sure to include all of your applicable information including your name, email, address, and SolarEdge inverter serial number.

If you are selling a home and want to transfer access to the new owner, please contact us at support@solaredge.com with the new owner’s name, email address, and address of the home so we can complete a transfer.