Privacy Policy

Last Updated: 12.8.2025

This privacy notice describes the privacy practices of SolarEdge Technologies Inc. and our subsidiaries and affiliates (collectively, “SolarEdge”, “us”, “we” or “our”) for users of the websites and applications of SolarEdge, including users of our SolarEdge Monitoring Platform (collectively, the “Site”, and the “App”).

SolarEdge’s Commitment to Privacy

SolarEdge respects your right to privacy. Your ability to make informed choices about the uses of your information is important to us. The terms of this privacy statement apply to data collected from you unless different terms are specified as part of a special offer or in another form or contract we provide you. This privacy notice is not intended to and does not create any contractual or other legal right in or on behalf of any party.

This privacy notice describes our practices regarding collecting, using, maintaining, protecting, disclosing and generally processing data that relates to identified or identifiable individuals who:

Visit our sites ("Visitors"), available at www.solaredge.com/us or any other website or webpage under our control.
Registered to our monitoring platform – as installer or system owner - for the use of the SolarEdge accounts related to SolarEdge products and/or services ("Customers").
Interact with us concerning our products and/or services via various sales and marketing channels such as conventions, “contact us” links and emails, the SolarEdge application, or other business activities ("Prospects").

(Visitors, Customers, and Prospects, collectively: "you" or "your")

This privacy notice also describes your rights in determining what we do with personal data related to you.

Please take the time to read our full privacy notice, and if you do not agree with its terms, please do not access or otherwise use the Site and App.

NOTICE AT COLLECTION AND SUMMARY

Personal Data and How We Process

We collect and process personal data related to you as relevant and necessary in connection with the type of interaction you have with us. Depending on the type of your interaction with us, such personal data includes: contact details, profile information, registration information, feedback or correspondence, demographic information, energy information, site information, transaction information, usage information, marketing information, information we collect through our products, information we obtain from social media platforms, information obtained from other third parties, and cookies and other information collected by automated means.

How is Personal Data Related to You Processed?

Personal data related to you is processed by SolarEdge manually and/or using IT and telecommunications tools. SolarEdge will process such data for specific purposes and only where there is a specific legal basis for doing so, as laid down by current personal data privacy and protection legislation.

Sharing of Personal Data

We disclose personal data related to you to certain members of our affiliates, our service providers acting as processors or sub-processors, third-party energy providers, installers and energy partners, developers, social media networks and advertisers, our professional advisors, governmental authorities and private parties, business transfers or as otherwise instructed by you.

We will also share personal data in connection with a merger, acquisition, or any other structural change, which will require us to disclose personal data related to you to another entity.
All such parties are subject to this privacy notice or are contractually bound to keep personal data related to you confidential and appropriately secure.

International Personal Data Transfer

Personal data related to you may be stored and processed in any country where we have facilities or in which we engage service providers, mainly in the EU or in the State of Israel.

By using the Site, App, and our monitoring platform, you consent to the transfer of personal data related to you to countries outside your country of residence, including the United States, which may have different data protection rules than those of your country.

Data Retention

We retain personal data for different periods of time, depending on the purposes for processing the data, our legitimate business purposes, and pursuant to legal requirements under applicable law.

Your Choices

You have choices and control over how we use personal data related to you in connection with providing you services with the Site and App.

Your Privacy Rights and How to Exercise Them

You can stop using the Site and App at any time, and thereafter, we will stop processing personal data related to you.
You can also contact us to request to exercise any of the rights detailed under this notice by submitting your request via the email address: DPO@solaredge.com.

Specific sections under this privacy notice address additional rights related to our processing and use of personal data related to you.

For example, under specific U.S. State Consumer Privacy Laws, you may have the following rights:

Right to Know. The right to know what personal data has been collected about you.

Rectification. The right to correct inaccurate personal data maintained about you.

Deletion. The right to request deletion of personal data processed about you, subject to certain exceptions.

Opt-Out of Selling/Sharing. The right to opt-out of the sale or sharing of personal data related to you, or otherwise the use of such data for targeted advertising or profiling for the purpose of making decisions that produce legal or similarly significant effects concerning you.

We do not sell personal data related to you to others for monetary or other consideration. However, we engage service providers to help us provide the Site and market our App services. U.S. laws may consider our sharing of data for these purposes as Selling or Sharing of personal data.

At any time, you can opt out of the collection of personal data by such service providers by contacting us.
No Discrimination. The right to not be treated in a discriminatory manner for exercising your privacy rights under applicable law.

Children and Minors

Our Site, App, and services are not directed to children under the age of 18. We do not knowingly collect personal data from children and minors and do not wish to do so.

If you believe we might have such data, please get in touch with us by email at DPO@solaredge.com

Data Protection Officer

SolarEdge has appointed a Data Protection Officer for monitoring and advising with ongoing privacy compliance and serving as a point of contact on privacy matters for data subjects and supervisory authorities.

Our DPO may be reached at DPO@solaredge.com

Aggregated and Analytical Data

We use anonymous, statistical, or aggregated information and will share it with our partners for legitimate business purposes and research purposes.

It has no effect on your privacy because there is no reasonable way to extract data from the aggregated information that we or others can associate specifically with you.

Information Security

We implement systems, applications, and procedures to secure personal data, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.

Artificial Intelligence

We use systems based on artificial intelligence technologies to enhance our Site and App, improve your customer experience, and provide you with secure and efficient service.

The use of artificial intelligence technologies may also involve the processing of personal data related to you.
We utilize personal data related to you within the scope of our use of these technologies for several purposes, including operating chatbots as part of our Site and App.

How to connect with us

If you have any questions about this privacy notice, or if you believe that your privacy rights are compromised, please contact us at: DPO@solaredge.com.

Changes to this Privacy Notice

We may update this privacy notice from time to time to reflect changes to our practices. The revised policy will be effective as of the date it is published.

Your continued use of the services after the implemented changes will constitute your acceptance.

Personal data and how we process

What is Personal data?

Personal data is information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, to a natural person such as but not limited to an installer or system's owner name, address, telephone number, email address or credit card number.

Collection and processing of personal data:

We will process any personal data that you have provided to us or that we have legitimately collected. These may include:

Personal Data Collected and Processed

Contact details

First name, last name, e-mail address, telephone number, the content of the message you sent, and any other personal data you may have provided during your communications with us.

Profile information

Your username and password that you may set to establish an online account with us, your account name, account number, SolarEdge system identification number, photograph, interests, and preferences.

Registration information

Information that may be related to a service, an account or an event for which you register.

Feedback or correspondence

Information you provide when you contact us with questions, feedback, or otherwise correspond with us online.

Demographic information

Your street address, city, state, country of residence, and postal code.

Energy information

Your energy production, electric bill, solar installation contract, energy consumption, battery settings and usage history, other load consumption or production, and other information relating to any of your energy resources.

Site information

Information related to your solar installation including roof type, house size, device configuration settings, appliance usage, system configuration settings, electrical circuit breaker and panel details, permit information, and photographs

Transaction information

Information about your billing address, payments to and from you, Customer number, and other details of products or services you have purchased from us

Usage information

Information about how you use the service and interact with us, including information associated with any meter identifier (make, model and serial number) or augmented revenue grade meter data (such as cumulative counter ending values as of the end of the month), output information, efficiency and other technical variables, content you upload to the websites or otherwise submit to us, and information you provide when you use any interactive features of the service.

Marketing information

Your preferences for receiving communications about our activities, events, and publications, and details about how you engage with our communications. We also may conduct user surveys, and research and analysis about your use of, or interest in, our products and services.

Information we collect through our products

SolarEdge wireless gateway is the networking hub that connects SolarEdge hardware (such as inverters, residential storage batteries, optimizers, and related accessories) of an SolarEdge energy system suite to our monitoring and management software. Once the SolarEdge wireless gateway is connected to the internet, it begins reporting your energy production, consumption, and site information to us and will continue to do so as long as it is online

Information we obtain from social media platforms

We may maintain pages for SolarEdge on social media platforms, such as Facebook, LinkedIn, X (formerly Twitter), Google, YouTube, Instagram, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider’s privacy notice will apply to your interactions and their collection, use and processing of personal data related to you. You or the platforms may provide us with information through the platform, and we will treat such information in accordance with this privacy notice.

Information we obtain from other third parties

We may receive personal information about you from third-party sources. For example, a business partner, such as a solar energy system installer, a grid services aggregator, or a utility, may share your contact and energy-related information with us if you have expressed interest in learning specifically about our products or services, or the types of products or services we offer. Similarly, a business partner may share profile or registration information if they assist you in setting up an SolarEdge account. We may obtain personal data related to you (including the categories listed above) from other third parties, such as marketing partners, publicly available sources, existing SolarEdge customers, and data providers. In certain circumstances, SolarEdge collects personal data related to you from your installer at your direction. These third parties’ privacy policies govern their sharing of information with SolarEdge and their other processing, so we advise you to contact the third parties for further information.

Cookies and other information collected by automated means

We, our service providers, and our business partners may automatically log information about you, your computer or mobile device, and activity occurring on or through the Site and App. The information that may be collected automatically includes your computer or mobile device operating system type and version number, manufacturer and model, device identifier (such as the Google Advertising ID or Apple IDFA for Advertising), browser type, screen resolution, IP address, the website you visited before navigating to our website, general location information such as city, state or geographic area; and information about your use of and actions on the service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access. Our service providers and business partners may collect this type of information over time and across third-party websites and mobile applications. If it is a SolarEdge advertising partner that has collected personal data related to you, its privacy notice will govern its use of that information.

On our webpages, this information is collected using cookies, browser web storage (also known as locally stored objects, or “LSOs”), web beacons, and similar technologies. Our emails may also contain web beacons. In our mobile application, we may collect this information directly or through our use of third-party software development kits (“SDKs”). SDKs may enable third parties to collect information directly from our mobile application.

The transmission of such data is implicit in the use of web communication protocols, and/or is useful for the improved management and optimization of the data and e-mail sending system and/or our monitoring platform services.

Other

Other information that we may collect which is not specifically listed here but which we will use in accordance with this privacy notice or as otherwise disclosed at the time of collection.

How is your personal data processed?

Personal data related to you is processed by SolarEdge manually and/or using IT and telecommunications tools. SolarEdge will process such data for specific purposes and only where there is a specific legal basis for doing so as laid down by current personal data privacy and protection legislation.

Below is a description of the purposes for which we process personal data about you, categorized by the type of interaction.

How is personal data related to you processed?

Operating the Site

To operate and provide you with the Site, send you Site-related updates, notices and announcements, and customize your experience with the Site.

To enable users to use all the Site’s functions, to check the correct functioning of the Site, and to access and use our monitoring platform.

Operating the App

To operate and provide you with the App, send you updates and notices related to the App, and customize your experience with the App.

To enable users to use all the App’s functions, to check the correct functioning of the App, and to access and use our monitoring platform.

Fulfilling our products and services

To complete your purchase, and have your order installed or delivered to you, where applicable.

To monitor the performance of your SolarEdge products and related services.

Processing Transactions

To process transactions, if you are the one paying for the product or services.

Requests and Inquiries

To respond to your requests and inquiries or communication of any type you sent to us.

Support

To process, assist and provide related customer support.

Marketing

To send you marketing information and recommendations (such as contests, events, and promotions), administer marketing activities, manage event registrations and attendance, including sending you related communications, and to help us provide, improve, and personalize our marketing activities and to conduct marketing research.

Improving our products and services

To conduct research, develop and promote new products and services, and to improve or modify our existing products and services.
To analyze and improve the safety and security of our products and services.

For business purposes such as data analytics, audits, business planning, determining effectiveness of campaigns, reporting, and forecasting.

Advisors

To provide information to representatives and advisors, including attorneys and accountants, to help us comply with legal, accounting, or security requirements.

Protecting our Legitimate Interests

To protect and enforce the rights and interests of our employees, users, suppliers, affiliates, business partners, and our own rights and interests, and to take any action in any case of dispute, or legal proceeding.

Information Security and Fraud Prevention

To prevent and remediate fraud, misappropriation, infringements, violations, identity theft, cyber-attacks and other security incidents, illegal activities and misuse or abuse of the Site, App, or services.

To ascertain responsibility in the event of computer crimes detrimental to the Site, App, or services; detection, prevention, mitigation, or verification of fraudulent or illegal activities in connection with the services provided by the Site or App; implementation of security controls required by law.

Enforcing our Terms and Compliance

We obey the law and expect you to do the same.

If necessary, we will use personal data related to you to enforce our terms, policies, and legal agreements, to comply with court orders and warrants, and assist law enforcement agencies, to collect debts, prevent fraud, misappropriation, infringements, identity thefts and any other misuse of the services provided by the Site or App, and to take any action in any legal dispute and proceeding.

Sharing of Personal data:

Who are the recipients of the personal data?

We will share personal data related to you only subject to the terms of this privacy notice, or subject to your prior consent.

At any time, you can opt out of the collection of personal data by such service providers by contacting us at DPO@solaredge.com.

Personal data related to you may be made available to:

Affiliates. We may share personal data related to you with our corporate parent, subsidiaries, and affiliates, for purposes consistent with this privacy notice.
Service providers. We may share personal data related to you with third party companies and individuals that provide services on our behalf or help us operate our business (such as payment processors, customer support, hosting, analytics, email delivery, marketing, database management, as well as permit and rebate application preparation and submission services).
Third-party energy providers. At your direction, we may share or instruct our service providers to share personal data related to you with third-party energy provider partners or enable third-party energy provider partners to collect information directly via monitoring platform. For example, if you wish to sign up with a third-party energy provider (such as a utility company or an energy aggregator) or submit an application to a utility or governmental authority, we may share your information with such provider. This may include, without limitation, your name, email address, system location information, meter identifier information, and augmented revenue grade meter data.
Installers and energy partners. We may share your information with installers or other energy partners for purposes of introducing you; facilitating a transaction; monitoring, financing, and servicing your SolarEdge product; customer service; and/or other purposes. This may include your name and contact information, unique site ID, IP address, system components and identification numbers, production information, and consumption information. Other energy partners may include, for example, solar renewable energy certificate (“SREC”) reporting services, third-party owners if you finance your system through a lease or power purchase agreement, or system maintainers.
Developers using our API. We may share personal data related to you and performance data about your system with developers via our API. This sharing of information is done upon your written consent.
Social media networks and advertisers. Subject to your marketing preferences, we share information with social media networks, such as Facebook, and advertisers to present our ads to you on other platforms.
Professional advisors. We may disclose personal data related to you to professional advisors, such as lawyers, bankers, auditors and insurers, where necessary in the course of the professional services that they render to us.
Governmental authorities and private parties. We may share personal data related to you in connection with protection of rights, fraud prevention and safety, as described above.
Business transfers. We may sell, transfer, or otherwise share some or all of our business or assets, including personal data related to you, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.

We will need to disclose personal data related to you, as we believe to be necessary or appropriate:

under applicable law, including laws outside your country of residence;
to comply with legal process;
to respond to requests from public and government authorities, including public and government authorities outside your country of residence;
to enforce our Software License Terms and Conditions or any other service specific terms;
to protect our operations or those of any of our affiliates;
to protect our rights, privacy, safety, interests, or property, and/or that of our affiliates, you, or others;
if we are involved in any discussions related to the sale or merger of all or part of our business; and,
to allow us to pursue available remedies or limit the damages that we can sustain.

International personal data transfer:

Personal data related to you may be stored and processed in any country where we have facilities or in which we engage service providers, mainly in the EU or in the State of Israel (an adequate level country due to the 2011/61/EU Commission Decision of 31 January 2011).

While privacy laws vary between countries and jurisdictions, we are committed to protecting personal data in accordance with this privacy notice and reasonable industry standards, regardless of any lesser legal requirements that may apply in the country or jurisdiction to which such data is transferred.

For data transfers from the EEA to countries not considered to offer an adequate data protection level, we enter standard contractual clauses as approved by the European Commission.

Data Retention:

We retain different types of personal data related to you for different periods, depending on the purposes for processing the information, our legitimate business purposes, and pursuant to legal requirements under applicable law.

We will retain personal data related to you for as long as it is reasonably needed to:

Establish, maintain and expand our relationship and provide you with our services and support; and
Comply with our legal and contractual obligations, resolve disputes, and enforce our agreements.

All are in accordance with our data retention policy.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

We will keep aggregated non-identifiable information without limitation, and to the extent reasonable, we will delete or de-identify potentially identifiable information when we no longer need to process the information in identifiable form.

In any case, we will keep information about you for as long as you use the Site or App, unless applicable law requires us to delete it, or if we decide to remove it at our discretion, according to the terms of this privacy notice, our Software License Terms and Conditions or any other service specific terms.

If you are a Customer – an installer or system owner - we will retain personal data related to you for as long as your account is active or as needed to provide you services for the created sites. If you wish to cancel your account, contact us at support@solaredge.com. If you request that we no longer use your data to provide you with services, contact us at DPO@solaredge.com.

Your Choices:

We will give you choices about the ways we use and share personal data related to you, and we will respect the choices you make.

Opting Out of the Site and App Services

At any time, you can unsubscribe our mailing lists or newsletters, by sending us an opt-out request at support@solaredge.com; or via the email address: DPO@solaredge.com. At any time, you can stop using the Site and App. Termination of the services in the Site and App is subject to the commercial terms in the terms of services or other master service agreement or end user license agreement with us.

Please note that even if you unsubscribe from marketing or promotional emails, we can continue to send you product and service-related updates and notifications or reply to your queries and feedback you provide us.

We can also still use and share such personal data with third parties for non-marketing purposes (for example to fulfill your requests and orders, communicate with you and respond to your inquiries, etc.).

In such cases, the companies with whom we share personal data related to you are authorized to use personal data related to you only as necessary to provide these non-marketing services.

At any time, you can exercise your following opt-out options:

object to the disclosure of personal identifiable information related to you to a third party, other than to third parties who act as our agents to perform tasks on our behalf and under our instructions, or
object to the use of personal identifiable information related to you for a purpose that is materially different from the purposes for which we originally collected such information, pursuant to this policy, or you subsequently authorized such use.

You can exercise your choice by contacting us at via the email address: DPO@solaredge.com.

We request and collect personally identifiable information that we need for the purposes that we describe in this policy. Following the termination or expiration of the services, we will stop collecting any personally identifiable information from or about you. However, we will store and continue using or making available personal identifiable information related to you according to our data retention section in this policy. Web browsers offer a “Do Not Track” (“DNT”) signal. A DNT signal is a HTTP header field indicating your preference for tracking your activities on a service or through cross-site user tracking. Our Site and App services do not respond to DNT signals.

YOUR PRIVACY RIGHTS AND HOW TO EXERCISE THEM:

Only you or a person authorized to act on your behalf can make a request related to personal data related to you.

Your request must provide sufficient information that allows us to reasonably verify you are the person about whom we collected personal data or an authorized representative and describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.

Please note that the sections below provide a description of rights you may have under specific laws applicable to our processing of personal data related to you. Under other laws, you may have similar rights applicable to our processing of personal data related to you.

In such cases, we will provide you with similar rights to those detailed under the section entitled ‘Processing of Personal Data Under the Laws of the EEA, UK, and Switzerland’, with the necessary changes made.

To exercise the access, data portability, and deletion rights described under this privacy notice, please submit a request via the email address: DPO@solaredge.com.

Processing Under Specific Laws

Processing of Personal Data Under U.S. Privacy Laws

This section applies solely to all services provided by the Site and App and Site visitors, users and others who reside within the United States of America. We have adopted this section to comply with applicable U.S. state consumer privacy laws (“U.S. State Consumer Privacy Laws”), and any terms defined under U.S. State Consumer Privacy Laws will have the same meaning when used in this section. This section supersedes any contradicting provisions under the other sections of this privacy notice.

Categories of Personal Data

In the preceding twelve (12) months we have collected the personal data related to you which is described above under the section “Personal Data Collected and Processed” of this privacy notice. Such Information consists of the following categories:

Identifiers and Personal data categories listed in the applicable laws.
Internet or other electronic network activity information, including, but not limited to, browsing history, search history, and information regarding your interaction with the Site and App services.
Commercial information, including products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies.
Inferences drawn from any of the above-mentioned information.

Categories of Sensitive Data

Our App and Site are not intended to collect sensitive information (within the meaning of U.S. State Consumer Privacy Laws). However, we may also be able to infer additional information, including sensitive information, related to you from the usage information collected by the App and Site.

As further detailed above, if you choose to electively participate in our surveys, we may ask for demographic information about you, such as gender, race, and ethnicity.

We do not collect or process sensitive information for the purpose of inferring characteristics about you and we do not sell sensitive information or share sensitive information for cross-context behavioral advertising.

Categories of Data Sources

We obtain the categories of personal data related to you listed above from the following categories of sources:

Directly and indirectly from you and your activity on the App and the Site.
Third parties such as reliable service providers.

We use the personal data related to you that we collect or receive for the purposes mentioned under this privacy notice.

We disclose personal data related to you to third parties for business purposes as described above under the section titled “Sharing of Personal Data”.

Selling and Sharing Personal data

We do not sell personal data to others for monetary or other consideration. However, we engage service providers to help us provide the Site and market our App services. U.S. laws may consider our sharing of data for these purposes as Selling or Sharing of personal data.

At any time, you can opt out of the collection of personal data by such service providers by contacting us.

Your Rights under U.S. Privacy Laws

In addition to your rights under other sections under this privacy notice, if you are a resident of the United States, you are entitled also to the following specific rights under applicable U.S. State Consumer Privacy Laws, regarding personal data related to you:

Access to specific personal data and data portability rights – you have the right to request that we disclose certain information to you about our collection and use of personal data related to you over the past 12 months preceding your request. Upon verification of your request, we will disclose to you:
- The categories of personal data we collected about you.
- The categories of sources for the personal data we collected about you.
- Our business or commercial purpose for collecting that personal data.
- The categories of personal data that we disclosed for a business purpose, and the categories of third parties with whom we disclosed that particular category of personal data.
- The specific pieces of personal data that we collected about you.
- If we disclose personal data related to you for a business purpose, we will provide you with a list which will identify the personal data categories that each category of recipient obtained.
Deletion rights – you have the right to request that we delete any personal data related to you. Upon confirmation of your request, we will delete personal data related to you from our records, unless an exception applies.
Opt-out of Selling or Sharing – you have the right to opt-out of the sale or sharing of personal data related to you, or otherwise the use of such data for targeted advertising or profiling for the purpose of making decisions that produce legal or similarly significant effects concerning you. As detailed above, we do not sell personal data related to you to others for monetary or other consideration. However, we engage service providers to help us provide the Site and market our App services. U.S. laws may consider our sharing of data for these purposes as Selling or Sharing of personal data. At any time, you can opt out of the collection of personal data by such service providers by contacting us.
Non-discrimination – you also have a right not to be discriminated against for exercising your rights under applicable U.S. State Consumer Privacy Laws.
Limit the Use of Sensitive Personal Data – you have the right to limit our use of sensitive personal data related to specific purposes detailed under applicable U.S. State Consumer Privacy Laws. As detailed above, we may collect sensitive personal data (within the meaning of U.S. State Consumer Privacy Laws) when you participate in one of our elective surveys, such as your ethnic origin or gender. We only use such data to verify and maintain the quality of our Site and App services, and to improve, upgrade, and enhance the Site and App services in a way that will make them more inclusive. Accordingly, we do not provide you with an option to limit our use of such sensitive personal data, as we already use it solely for permitted purposes under applicable U.S. State Consumer Privacy Laws. If you have further questions about our use of sensitive personal data about you, please contact us at: DPO@solaredge.com.

We cannot respond to your request or provide you with the requested personal data if we cannot verify your identity or authority to make the request and confirm the personal data related to you. We will only use the personal data provided in your request to verify your identity or authority to make the request.

We will do our best to respond to your request within 30 days of its receipt. If we require more time (up to an additional 30 days), we will inform you of the reason and extension period in writing. We will deliver our written response by mail or electronically, at your option.

Any disclosures we provide will only cover the 12-month period preceding receipt of your request. The response we provide will also explain the reasons we cannot comply with a request, if applicable.

We do not charge a fee to process or respond to your request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will inform you of the reasons for such a decision and provide you with a cost estimate before completing your request.

We will not require that you create an account in order to exercise your rights under this privacy notice and we will not increase the cost, or decrease the availability, of the Site and App services based solely on the fact that you have chosen to exercise one of your rights herein.

After receiving our reply, you can appeal against our decision by contacting us. We will review your appeal and provide you with our answer and our explanation of the reasons for our decision(s) within 60 days of receiving it. We will also provide you with a link (to the extent available) where you can submit a complaint with the relevant State Attorney General.

Processing of Personal Data Under the Laws of the EEA, UK, and Switzerland

If European Economic Area (EEA), the United Kingdom (UK), and Switzerland data protection laws apply to the processing of the personal data related to you by us, then the following terms apply. This section supersedes any contradicting provisions under the other sections of this privacy notice.

Lawful Grounds

Where we process personal data related to you when you visit or use the Site and App, our processing activities are based on the following lawful grounds:

All processing activities of personal data related to you which are not based on the lawful grounds indicated below, are based on your consent.
We will process personal data related to you in the context of the contract entered into between you and us, for the provision of the Site and App services.
We will process personal data related to you where it is necessary in the context of the intention to enter into a contract and manage and maintain any request of the data subject in this subject matter.
We will process personal data related to you to comply with a legal obligation and to protect your and others' vital interests.
We will further rely on our legitimate interests, which we believe are not overridden by your fundamental rights and freedoms, for the following purposes:
- Communications with you in the following circumstances:
  - Where you contact us through the Site and App and other digital assets.
  - After you sign up for our marketing materials or newsletter.
  - After you, on behalf of your company, sign up for any of the Site and App services.
- Cyber security.
- Support, customer relations, service operations, service improvement.
- Fraud detection and misuse of the Site and App.

Your Rights

In addition to your rights under other sections in this privacy notice, you have the following rights:

At any time, contact us if you want to withdraw your consent to the processing of personal data related to you. Exercising this right will not affect the lawfulness of processing based on consent before its withdrawal.
Request to delete or restrict access to personal data related to you. We will review your request and use our judgment, pursuant to the provisions of applicable law, to reach a decision about your request.
If you exercise one (or more) of the above-mentioned rights, in accordance with the provisions of applicable law, you can request to be informed that third parties that hold personal data related to you, in accordance with this privacy notice, will act accordingly.
You can ask to transfer personal data related to you in accordance with your right to data portability.
You can object to the processing of personal data related to you for direct marketing purposes. Additional information about this right is available under the “Your Choices” section in this privacy notice.
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affecting you.
You have a right to lodge a complaint with a data protection supervisory authority of your habitual residence, place of work or of an alleged infringement of the GDPR.

A summary and further details about your rights under European Union data protection laws, is available on the European Union Commission's website available at: Rights for citizens | European Commission (europa.eu).

Note that when you send us a request to exercise your rights, we will need to reasonably authenticate your identity and location. We will ask you to provide us with credentials to make sure that you are who you claim to be and will further ask you some questions to understand the nature and scope of your request.

If we need to delete personal data related to you following your request, it will take some time until we completely delete residual copies of personal data related to you from our active servers and from our backup systems.

If you have any concerns about the way we process personal data related to you, you are welcome to contact us at DPO@solaredge.com. We will look into your inquiry and make good-faith efforts to respond promptly.

Children and Minors:

Our Site, App, and services are not directed to children under the age of 18: We do not knowingly collect personal data from children and minors and do not wish to do so. If we learn that a person under the age of 18 is using the Site/App, we will attempt to prohibit and block such use and will do our best to promptly delete any personal data stored with us about such child or minor. If you believe we might have such data, please get in touch with us by email at DPO@solaredge.com.

DATA PROTECTION OFFICER:

AGGREGATED AND ANALYTICAL DATA:

We use anonymous, statistical, or aggregated information and will share it with our partners for legitimate business purposes and research purposes.

It has no effect on your privacy because there is no reasonable way to extract data from the aggregated information that we or others can associate specifically with you.

In addition, we work with third-party service providers who use certain technologies to conduct website and service analytics to help us track and understand how visitors use the Site and App. One such provider is Google Analytics, a web analytics service provided by Google, Inc., and its privacy practices are subject to its own privacy policies, available here: https://policies.google.com/privacy?hl=en-US.

INFORMATION SECURITY:

We are committed to ensuring the security of personal data.

Accordingly, we and our hosting services implement systems, applications, and procedures to secure personal data related to you, to minimize the risks of theft, damage, loss of information, or unauthorized access or use of information.

These measures provide sound industry standard security. However, no security system is impenetrable, and although we make efforts to protect your privacy, we cannot guarantee that the services offered will be immune from any wrongdoings, malfunctions, unlawful interceptions or access, or other kinds of abuse and misuse.

ARTIFICIAL INTELLIGENCE:

We use systems based on artificial intelligence technologies to enhance our Site and App, improve your customer experience, and provide you with secure and efficient service. We make every effort to ensure these systems deliver accurate, relevant, and reliable results; however, we cannot guarantee they will be free from errors or malfunctions.

Artificial intelligence systems are computer-based systems that operate at various levels of autonomy without human intervention. These systems are designed to process information and produce a range of outputs, such as content, predictions, recommendations, and decision support, which may influence the nature of our Site and App and our operations.

The use of artificial intelligence technologies may also involve the processing of personal data related to you.

We utilize personal data related to you within the scope of our use of these technologies for several purposes, including operating chatbots as part of our Site and App.

How to connect with us:

If you have any comments or questions regarding our privacy notice or practices, if you have any concerns regarding personal data related to you, or if you wish to make a complaint about how we are processing personal data related to you, we are available at:

Our headquarters is located in the State of Israel, HaMada 1, Herzliya, 4673335.

Our DPO is available at: DPO@solaredge.com.

We can only process requests received with sufficient information to enable us to process your request. If we need to request additional information in order to complete your request, we will do so. If you do not provide sufficient information initially and do not respond to our request for additional information, we will not be able to complete your request.

Please note that email communications are not always secure, so please do not include any sensitive information in your emails to us.

Changes to this privacy policy

We may update this privacy notice from time to time to reflect changes to our practices. The revised privacy notice will be effective as of the date it is published.

Your continued use of the Site and the App, including our SolarEdge Monitoring Platform, after the implemented changes will constitute your acceptance of any revised notice.

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