Learn How to Use mySolarEdge
mySolarEdge:
the Monitoring App for Your Customers
Designed for system owners, mySolarEdge comes with the same features as our Monitoring Platform, plus additional capabilities to help system owners quickly and independently resolve routine issues.
Reduce customer reliance, service calls and cut down unnecessary site visits.
Read more.
Download mySolarEdge
Put Control in Their Hands
mySolarEdge offers the same screens and functions as our existing monitoring app, including real-time module-level monitoring and remote operation of EV charging - it also supports self-service and smart energy capabilities.
Full self-service feature set requires SetApp-enabled inverters (without an LCD screen) and software version 4.7 or higher. Read more in the FAQ section.
Easier Remote Support
- System owners can view detailed inverter and communication status on their smartphones and independently problem-solve
- mySolarEdge connects to the inverter access point, enabling system owners to relay any pertinent information to installers through basic and advanced views. Request permission to see what they see for efficient, quick troubleshooting
Smart Energy Capabilities
Track system production and consumption, control EV charging, and manage battery levels in one app. Add-on SolarEdge products, such as Smart Energy Hot Water, and stay future-ready: smart sockets, relays and more coming soon
Offer the Handheld Convenience to:
- Set up and operate their Smart EV Charger and drive using up to 100% sunshine*
- Charge their EV during off-peak grid hours to optimize energy costs
- Benefit from battery management capabilities, including independent control of backup energy settings for power outages**
- View detailed inverter and communication status on their smartphones and independently problem-solve
- Relay any pertinent information to installers through basic and advanced views
*When installed with a SolarEdge PV system
**With the SolarEdge Energy Hub and backup solution
FAQ
What are the requirements for using mySolarEdge?
Every system owner can use mySolarEdge regardless of the type of inverter.
SetApp-enabled inverters (no LCD screen) get full access to mySolarEdge.
Additional requirements:
- Inverter firmware version 4.8 and up
- Apple iOS 11 and up/Android version 5 and up
Non-SetApp-enabled inverter models (with LCD screens) get limited access to mySolarEdge features.
- Monitoring screens that they are already familiar with will still be available
- However, newer service features on the app are not available, such as viewing inverter status and configuring inverter communication (however, they can view the status and configure inverter from the LCD screen)
| SetApp enabled inverters | Non-SetApp Inverters | ||
|---|---|---|---|
| New Service Features | Inverter Status | ✔ | ✘ |
| Inverter Communication | ✔ | ✘ | |
| Smart EV Charger Setup* | ✔ | ✔ | |
| Monitoring Features | Monitoring Dashboard | ✔ | ✔ |
| Layout | ✔ | ✔ | |
| Smart Energy Management | ✔ | ✔ |
*available only with HD-Wave and SolarEdge Energy Hub inverters
** For Non-SetApp inverters, users can view the inverter status on the LCD screen and should be able to configure the inverter using the screen as well
Can customers without a monitoring account use mySolarEdge?
Yes, system owners can independently download mySolarEdge and sign up. However, this will only provide access to basic offline capabilities of connecting to the inverter to view the status and configure communication. For site monitoring access – they should be added by their installer.
If customers have an account, but have forgotten their login credentials, they can visit the monitoring platform login page to reset their password.
Can installers access mySolarEdge?
Yes, installers will be able to access mySolarEdge in order to allow them to see what system owners see and direct them remotely if needed.
Customers can also grant installers permission for efficient remote guidance, troubleshooting and the ability to help set up smart energy devices as needed.
Why does PV kW on Dashboard not match with PV kW under Inverter Status?
Dashboard PV kW shows last data value uploaded on the server from Monitoring Portal. Depending on the communication method used, this value may have a delay of up to 15 minutes from real-time PV kW value displayed under Inverter Status.
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