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Designed for system owners, mySolarEdge comes with the same features as our Monitoring Platform, plus additional capabilities to help system owners quickly and independently resolve routine issues.
Reduce customer reliance, service calls and cut down unnecessary site visits.
Read more.
mySolarEdge offers the same screens and functions as our existing monitoring app, including real-time module-level monitoring and remote operation of EV charging - it also supports self-service and smart energy capabilities.
Full self-service feature set requires SetApp-enabled inverters (without an LCD screen) and software version 4.7 or higher. Read more in the FAQ section.
Track system production and consumption, control EV charging, and manage battery levels in one app. Add-on SolarEdge products, such as SolarEdge Home Hot Water Controller, and stay future-ready: smart sockets, load controllers and more coming soon
Offer the Handheld Convenience to:
*When installed with a SolarEdge PV system
**With the SolarEdge Home Hub Inverter and Backup Interface solution
Every system owner can use mySolarEdge regardless of the type of inverter.
SetApp-enabled inverters (no LCD screen) get full access to mySolarEdge.
Additional requirements:
Non-SetApp-enabled inverter models (with LCD screens) get limited access to mySolarEdge features.
| SetApp enabled inverters | Non-SetApp Inverters | ||
|---|---|---|---|
| New Service Features | Inverter Status | ✔ | ✘ |
| Inverter Communication | ✔ | ✘ | |
| Smart EV Charger Setup* | ✔ | ✔ | |
| Monitoring Features | Monitoring Dashboard | ✔ | ✔ |
| Layout | ✔ | ✔ | |
| Smart Energy Management | ✔ | ✔ |
*available only with HD-Wave and SolarEdge Home Hub inverters
** For Non-SetApp inverters, users can view the inverter status on the LCD screen and should be able to configure the inverter using the screen as well
Yes, system owners can independently download mySolarEdge and sign up. However, this will only provide access to basic offline capabilities of connecting to the inverter to view the status and configure communication. For site monitoring access – they should be added by their installer.
If customers have an account, but have forgotten their login credentials, they can visit the monitoring platform login page to reset their password.
Yes, installers will be able to access mySolarEdge in order to allow them to see what system owners see and direct them remotely if needed.
Customers can also grant installers permission for efficient remote guidance, troubleshooting and the ability to help set up smart energy devices as needed.
Dashboard PV kW shows last data value uploaded on the server from Monitoring Portal. Depending on the communication method used, this value may have a delay of up to 15 minutes from real-time PV kW value displayed under Inverter Status.